I offer an unique blend of strategic experience in website development project management and business analysis to deliver digital workplace solutions.

Responsible for investigative work to determine business requirements and effective business processes, through improvements to information systems, information management, practices, procedures, and organizational change. - Collaborates with stakeholders at all levels in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. - Selects, adopts, and adapts appropriate business analysis methods, tools and techniques, selecting appropriately from predictive (plan-driven) or adaptive (agile) approaches.- Prepares business cases that define potential benefits. options for achieving these benefits through development of new or changes processes, and associated business risks.

Application support for PerfectMind’s cloud-based Parks & Recreation Management Software. Collaborate with internal clients, business units & IT on developing solutions to support functionality, and business requirements with a focus on customer-centric innovation.Maintain and integrate the CLASS, Payment Manager and Payment Server applications to develop sustainable IT solutions for the organization across various corporate applications and departments.

Farms.com Ltd. is a leading provider of innovative information products and services for the global agriculture and food industries. Farms.com Professional Services provides website development, hosting and innovative custom digital solutions to external clients across North America and internationally.• Sustained client retention rate of 85% through development of long term B2B strategic relationships and providing expert industry knowledge to 20+ key client accounts.• Managed over 25 project deliverables collaborating with business stakeholders and development teams to deliver high-quality outcomes including website builds, custom application development, site migrations, responsive redesigns and mobile apps.• Supervised 5+ offshore, cross-functional team members in delivering quality projects using both agile and waterfall frameworks. • Performed over 40 full site audits to develop and execute effective SEO strategies which improved user experience, drove organic traffic and increase web page rankings. • Built recurring revenue WordPress Care Plans to provide proactive maintenance for WordPress core, plugin and theme updates, performance and security scans to WordPress client accounts.

CityView creates and implements land and records management and enforcement software for local governments across North America.• Achieved a steady 85% client retention rate for 30+ business to business client accounts across North America.• Created and delivered customized technical presentations and product demonstrations to key client stakeholders and front-line staff.• Conducted quarterly Net Promoter Score (NPS) survey using SurveyMonkey to gauge customer loyalty and overall satisfaction, resulting in enhancements to customer care process and client testimonials used in marketing campaigns.

• Collaboratively worked with clients and project managers to create business process workflows, SOW documents, implementation plans and training material.• Provided technical expertise during the customer implementation lifecycle, reviewed and tested customer integrations and troubleshot implementation issues and data discrepancies.

OMGbuying was an e-commerce marketplace connecting subscribers with local Okanagan merchants by offering daily deals on activities, travel, goods and services.• Launched and managed OMGbuying.com, on a HTML-based website using the Magento eCommerce platform. • Raised conversion rate by 88% through SEO optimization and delivery of discounted value offerings to customers.• Created copy and edited over 130 daily deals, helping small businesses realize increased ROI on their marketing campaigns and build subscriber lists.• Grew customer base to 60+ clients and subscriber base to 500+ in 6 months.• Business acquired by SmartBetty (www.smartbetty.com)

• Volunteer Placement in Ghana, assisting local NGO with Grant and Funding Application for Rights of the Child program.• Backpacked through Spain, Portugal, Morocco, South Africa, Nepal, India, Thailand, Taiwan, Vietnam, Laos, Cambodia, Australia and New Zealand.

• Determined business requirements, scope and needs analysis and pre-implementation planning for the development of business cases & project management plans that aligned with corporate strategic objectives.• Created communications plans that included weekly project status reports for project team members, project sponsors, clients and other stakeholders.• Conducted client and end-user business, functional and user requirements analysis for pre-implementation planning, business case development and RFP preparation.• Prepared project initiation documents including business, functional, user requirements and implementation plans.Projects Included: • ERP/Financial Management System – business process & workflow management review, developed Business Charter and RFP documentation • Planning and Zoning (AMANDA) – streamlined & automated business processes; improving efficiencies and customer service• ITIL Service Desk – analysis, workshop review and implementation of Incident, Problem, Change, and Configuration Management

• Prepared, developed, monitored $20M departmental budget. • Administration of staff including performance management, staff training, development and recruitment. • Prepared and developed annual divisional operational business plan, outlining goals and actions items in alignment with corporate strategic plan.

Administration:• Project lead utilizing project management methodologies, planning, scheduling methods, and tools for launch of E-connect Recreation Registration System (CLASS)• Managed web site configuration/development, content, data entry and testing; site generated 30% of total registrations upon full launch. Prepared, developed, monitored and controlled $800K Administration operating budget.• Assisted in the preparation and monitoring of $18M Community Services operating budget. • Developed and maintained internal and external communications, served as liaison and coordinator between Finance, IT and Human Resource departments. • Coordinated the implementation of best practices for strategic planning in all departmental business operations.Project Management:Point of Sale Solution – Project Manager• Developed change management strategy, including analysis of revenue opportunities and related costs for the implementation of POS/debit system.• Identified appropriate internal & external resources, budgets, and stakeholder requirements in the creation and implementation of debit payment functionality for registration software system. • Developed business process policies and procedures to enhance and streamline payment methods and improve customer service. Capital/Operating Budget Improvements – Project Lead• Conducted a thorough review and analysis of budget processes and procedures, identifying gaps and inefficiencies.• Presented report along with recommendations to senior management team.• Implemented budgeting procedures transferring fiscal accountability for program results directly to program staff, leading operations to consistently meet or exceed budgeted expectations. • Designed and implemented a budgeting and monthly forecasting/variance process, assuring consistent communications between departments and utilization of budgeting assumptions among all business units.

• Supported Active Networks (CLASS), JDE/PeopleSoft and Vailtech (Vtax) business applications on an Oracle9i platform in a process oriented team environment. • Ensured standardized methods & procedures were used for efficient & prompt handling of all changes. • Managed projects for client business & process requirements utilizing analysis, decision-making, approval, implementation and post-implementation reviews of all change/release requests. Selected Projects: Recreational Registration & Facility Booking Rollout • Change management, configuration & release, scope, scheduling, resource planning, deployment and post implementation review for POS devices and desktop pc’s for major recreational facility.Application Upgrades • Coordinated and planned application & database version upgrades and patches, working with all stakeholders in both technical and non-technical aspects of a release to ensure no unexpected impacts to services, SLA’s or business operations.

• Provided technical support and troubleshooting services & resolve IT support issues in a structured and organized manner; identifying & analyzing root causes; categorizing issues and documenting cause/resolution.• Included hardware and software technical support for 700+ users in an Oracle/SQL database environment.

Provided quality landscaping and commercial/industrial property maintenance services in Dufferin County and surrounding area.Winner of the BIA Industrial Landscape Award for design 1997/1998.