Timi Ladipo Email & Phone Number

• Raising support tickets to enable tracking and resolution of customer requests.
• Responsible for Processes around Tenancy reviews and Landlord Agency Reference with Delegated Authority.
• Investigating and resolving customer complaints and closing support tickets
• Acting as System Data Administrator and Managing documents in Data Systems.
• Using Microsoft Dynamic and various CRM technologies platforms to deliver efficient and effective customer-driven service while helping the organisation achieve its ultimate objective and KPIs to provide a quick.
• Responsible for own correspondence via letter/email, collating and checking all the paperwork (officer's statements, photographic evidence, etc.) for forwarding to court with Matters required for taking tenants to court.

London, United Kingdom

To ensure each customer contact is accurately recorded and assigned on the appropriatecomputer system.Taken ownership and effectively and proactively resolve customer enquiries with a ‘Right First Time’aim and approach for all Housing, Income, Repairs and tenancy related enquiries Undertake Contact Centre administration including handling social media.

London, United Kingdom

• Responding to incoming emails and queries.
• Handle a high volume of incoming calls (50 - 80) from customers / clients ensuring a professional service is offered at all times
• Keep records of customer interactions, process customer order and file documents
• Process any orders received by email or Phone
• Answer customer queries, including; checking stock availability and delivery dates, delayed orders and damaged items

London, United Kingdom

• Taking customers calls in a highly professional manner and identifying and escalating priority issues or customer complaints to the department manager.
• Assisting Asurion arrive at a correct and fair settlements with customers to either uphold or reject their product claim.
• Making sure that customer accounts are up to date through periodic and systematic checking of billing information.
• Handling inbound telephone queries from colleagues/clients regarding important data that needs verification or simplification
• Part of the customer retention’s team, who follow up on customers, whose policies are either dormant or lapsed due to non payment of premiums.

London, United Kingdom

• TISAS is an organisation dedicated to providing colleges and universities admission counselling services for International students in their home countries.Duties and responsibilities:
• Understanding situations from the customers' perspective so that appropriate and relevant solutions can be identified.
• Managing the administration of network meetings between relevant with specified stake holders outside of organisation.
• Responsible for creating and managing content on company blog that caused an increase in Traffic on company website by 1,200% over a 6month period.
• Assisting business in the acquisition of customers, retention and management of a customer base of 1,800 people.
• Liaising with students (customers) to ensure the maximum usage of services provided by TISAS organisation.

London, United Kingdom

Travel Zoo is a Travel Company that provides Travel & lifestyle deals selected by Deal Experts worldwide. Duties and responsibilities: Helped improve team customer service score by at least 15% through an improved customer relation strategy. Worked as part of a team that contributed to a 27% year on year increase in customer satisfaction. Assisted with.

London, United Kingdom

Hyde Housing Group is a home provider that makes a lasting difference by providing affordable homes to individuals and families across the country.Duties and responsibilities: Allocating job orders to operative engineers using Job allocation system their calendar/ telephone liaison. Preparing daily job orders for operatives and making sure of its correct.