Tim Jackson Email & Phone Number

Laurinburg, Nc, Us

Laurinburg, Nc, Us

South Carolina, United States

Laurinburg, North Carolina, United States

Oversees all district-wide benefits for approximately 1000 employees to include; medical, dental, vision, 401k, life and disability while providing education to assist employees in maximizing their personal choices.Coordinates all provider billing and reconciliation in corporation with our Finance and payrolldepartment.Lead contact for all worker’s compensation claims and provides active follow-up with adjusters and medical providers for consistency, accuracy, and proper handling of employee injuries. Manages all FMLA, short/long term disability, leave of absence, and retirement requests. Coordinated the implementation of an online enrollment system with an outsider vendor to help employees with onboarding & benefits enrollment and off-boarding upon termination.Attends career fairs and participates in the interview process to assist in new teacher recruitment efforts.Responds to calls/emails from all staff and potential employees regarding benefit questions or issues.

Laurinburg, Nc

Benefits Administration – Used administrator access to enroll /terminate each employee into/from Health, Dental, Short/Long term disability, Vision, Life insurance, and 401(K) coverage and communicated those changes to payroll & accounting.Reconciled all benefit vendors, cleared up any discrepancies, and shared results with Finance.Managed FMLA, family intermittent leave, and voluntary shared leave for all county employees.Continuously updated new, current, termed, and retiree electronic files. Scanned/indexed all documents electronically and immediately shredded all paper copies with sensitive employee information to ensure confidentiality.Processed various employee requests to include; child support orders, employment verifications, retirement fund withdrawals, and unemployment claims.Tracked and processed all new hire paperwork; which included; I-9, drug screening, and E-verify.Employee relations – Being a confidential/trustworthy listening ear for frustrated employee to vent/ relay any problems or situations that may have arisen; Referred employee to the appropriate channel(s).Made interview appointments and participated in the panel interviews for new government employees.

Southern Pines, Nc

Processed public criminal records related to pre-employment background screening applications.Worked within Accurate Background’s client guidelines as well as the Federal Credit Reporting Act’s (FCRA) regulations to provide minimal turnaround time and high-quality results on background research requests.Analyzed information/documents quickly and accurately in accordance with established procedures.Applied federal, state, local, and client specific guidelines to public records search results.Communicated effectively with cross-functional teams such as: clerk of courts, adjudication, department of corrections, and other resources to retrieve additional information as needed.Managed individual workload within strict client guidelines with at least 99% accuracy rate.

Laurinburg, Nc

Managed sole responsibility for the daily bathing, feeding, shopping, cooking, cleaning, and other needs of my mother while healing from 2 major surgeries.Arranged/scheduled all Doctors’ Appointments and follow-up.Transported to and from Dr. Appointments, specialists, rehabilitation, and additional hospital visits/stays.Released from Doctor’s care in February 2019.

Southern Pines, Nc

Conducted over 50 new applicant interviews during the peak Christmas season for the UPS warehouse in Southern Pines, North Carolina.Guided applicants through the hiring process to complete each portion of the application needed to ensure proper flow to meet seasonal demands.Followed-up with applicants after their interview to ensure all additional paperwork was completed.Processed referrals from current employees and created new applications for new potential candidates.Answered HR-related questions from new applicants, as well as non-seasonal workers; in-person,via phone, or through e-mail.

Durham, Nc

Executed the daily administrative operations for the Human Resources Manager which included; overseeing and processing email and standard US mail, responded to verification of employment inquiries, coordinated meetings, provided quality in-person employee support, responded to multiple inquiries/requests/complaints, and ensured timely response to every inquiry regarding employee benefits and vendor relations.Conducted New-Hire orientation, benefits orientation, and Annual Open Enrollment including annual employee engagement events, contests, prizes and marketing.Scanned/indexed over 6 months of old HR data within 2.5 months.Processed HRIS actions, retiree benefit files, corrective actions, terminations, personnel action requests, on-boarding feedback, payroll/tax changes, & I-9 for E-Verify using various HRIS databases for over 4,500 benefited employees.Assisted HR manager with internal auditing process for file compliance and prepared the necessary reports and findings for team meetings.Participated in interview and selection process for administrative, scientific and technical positions.Coordinated with other HR staff to create presentation/training materials needed for management workshops and various on-campus events.

Raleigh-Durham, North Carolina Area

Responsible for effectively handling inbound calls from Wells Fargo employees with HR concerns to include; health benefits, tax with holdings, certain payroll inquires, life insurance, EAP, and flex benefits.Educated Wells Fargo team members on their enrollment options, the process to enroll, and empowering them to make their own benefit choices.Managed daily call volumes between 50-80 employees and maintained the highest first call resolution (97%) of my department.Resolved team member issues at first point of contact in a respectful/empathetic manner.Processed data entry changes to include; benefits, supervisor, pay rate, tax withholding, and vacation utilizing internal HRIS software.

Cary, Nc

Responded to inbound telephone inquiries regarding all HR benefits to include; medical, 401K, FMLA, payroll, and flexible spending accounts for active/retired employees of Corning Inc.Facilitated 60-90 inbound/outbound calls daily from employees, Dr offices, and insurance providers to coordinate coverage levels, benefit limits, cancellation of coverage/renewals & COBRA.Gathered information, researched/resolved inquiries, and documented each customer call for internal audit purposes.Resolved at least 95% of employee question/concerns at first point of contact which reduced call backs and improved employee trust.Educated employees on their benefit options and walked through all processes of self-service as well as various alternative online resources. Utilized multiple HRIS systems to process all changes to an employee’s account profile.Served as back up quality manager to assist in monitoring calls and training new associates.

Cary, Nc

Responsible for the analysis and problem solving of yellow page listing discrepancies which included: billing, duplicate advertisement, provider issues, rates, listings, and heading issues. Executed daily system updates to various yellow page listings via service orders, phone/Email requests, or special reports from sales office managers.Analyzed and organized data using Excel to resolve issues regarding information discrepancy and integrity within contractual deadlines which saved the company and the client money.Utilized web-based, in-house systems to perform research and verify data used in updating company database as well as daily inventory control.Focused on the improvement of personal/team quality through cross-training and carefully following company guidelines. Received training in specific Quality control procedures to be used as back-up quality control assistant as needed.

Research Triangle Park/Durham, Nc

Supported the employees of Nortel Networks with their medical benefits, 401K retirement plans, payroll, leave absences, and stock options within an inbound call center environment.Resolved at least 93% of employee concerns at first point of contact.Served as employee relations liaison between Nortel employees and their benefits providers to resolve service/coverage issues.Continuously updated the HR database using the Nortel Networks Intranet system.Promoted as a backup trainer & quality coach for newer associates.Performed administrative duties, which included typing, filing, emailing, faxing, and conference calls.

Bachelors, Business Administration Management

Activities and Societies: Worked Full time and part time jobs, University Choir, Career Fair host/coordinator

Textile Chemistry/Technology

Activities and Societies: African American Textile Society, New Horizons Choir, University Housing Employee, Orientation Counselor.