Tim Jarrard Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

• Maintained highest on-time percentage among all dispatchers of more than 98% as determined by Accelerator program. Emphasized tactical planning of all critical orders while properly coordinating responsibilities among new customers. • Organized all loads through strategic planning, ensuring fulfillment of all necessary customer specifications. Emphasized clear communication of goals and accountability to improve performance and on-time deliveries for 60 drivers. Revitalized internal culture, emphasizing structural procedures and methodologies to pinpoint bottlenecks and alleviate issues. • Answered personally routed telephone calls from customer service team, properly negotiating with clients to ensure satisfaction and engagement. Communicated efficiently with customers to address individual inquiries and ensure return business. Maintained communication with previously closed client accounts, establishing rapport, and negotiating viable contract options to drive new business development. Maintained competent industry knowledge to provide customers with realistic expectations and ensure efficient processes.• Organized drivers and loads to eliminate inefficiencies and maximize employee effectiveness through optimizations in routes, communication and morale. Advanced work culture and ensured adherence to industry-related best practices, maintaining profit increases and payroll percentage decreases. Focused on efficiency and proper management in drivers, successfully reducing the payroll percentage by more than 8%. • Received prestigious promotion in recognition of consistently meeting and exceeding on-time percentage goals and relationship development techniques. Increased profits by pairing loads, utilizing drivers on different routes and maintaining efficient employee schedules.

Greater Grand Rapids, Michigan Area

• Oversaw employee retention and recruitment to ensure structure and protection of workforce. Adjusted employee layout and design to optimize production and increase profits. Reviewed and analyzed employee skills and specializations to ensure proper assignment to areas of expertise, leading to significant increases in production efficiency. • Identified root cause of forklift component failures and implemented necessary solutions, resulting in reduced claim numbers. Collaborated with technical staff to devise standardized instruction sheet for customers. This ensured all customers maintained proper knowledge of necessary part inspections and other protocols to prevent failure of new component installations. • Identified discrepancy with carbon fiber tubes used when rebuilding forklift handles, causing warranty problems and forklift operation concerns. Researched possible replacements and sourced new carbon fiber tubes, correctly replacing necessary part in the manufacturing process. This led to significant cost reductions. • Replaced equipment responsible for production delays. Managed inventory system by optimizing standardized procedures to prevent inventory loss. Altered standards for inventory assessment and replacement from every six months to every two weeks, resulting in significant improvements in accuracy and inventory accessibility. • Interacted with customers on a daily basis to pickup necessary parts and complete deliveries to key customers, building numerous long-term client relationships. Identified key opportunities to enhance project management-related procedures, recruiting and training two new candidates for production. Implemented strategic process improvements, retraining crew for accountability, cross-functionality and structure. • Communicated efficiently with end-users to determine warranty concerns and implement successful solutions. Reduced claim numbers by analyzing and testing parts returned under warranty.