Tim Jarrard Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

• Maintained highest on-time percentage among all dispatchers of more than 98% as determined by Accelerator program. Emphasized tactical planning of all critical orders while properly coordinating responsibilities among.
• Organized all loads through strategic planning, ensuring fulfillment of all necessary customer specifications. Emphasized clear communication of goals and accountability to improve performance and on-time deliveries.
• Answered personally routed telephone calls from customer service team, properly negotiating with clients to ensure satisfaction and engagement. Communicated efficiently with customers to address individual inquiries.
• Organized drivers and loads to eliminate inefficiencies and maximize employee effectiveness through optimizations in routes, communication and morale. Advanced work culture and ensured adherence to industry-related.
• Received prestigious promotion in recognition of consistently meeting and exceeding on-time percentage goals and relationship development techniques. Increased profits by pairing loads, utilizing drivers on different.

Greater Grand Rapids, Michigan Area

• Oversaw employee retention and recruitment to ensure structure and protection of workforce. Adjusted employee layout and design to optimize production and increase profits. Reviewed and analyzed employee skills and.
• Identified root cause of forklift component failures and implemented necessary solutions, resulting in reduced claim numbers. Collaborated with technical staff to devise standardized instruction sheet for customers..
• Identified discrepancy with carbon fiber tubes used when rebuilding forklift handles, causing warranty problems and forklift operation concerns. Researched possible replacements and sourced new carbon fiber tubes.
• Replaced equipment responsible for production delays. Managed inventory system by optimizing standardized procedures to prevent inventory loss. Altered standards for inventory assessment and replacement from every six.
• Interacted with customers on a daily basis to pickup necessary parts and complete deliveries to key customers, building numerous long-term client relationships. Identified key opportunities to enhance project.
• Communicated efficiently with end-users to determine warranty concerns and implement successful solutions. Reduced claim numbers by analyzing and testing parts returned under warranty.