Tim Banks Email & Phone Number

Round Rock, TX, US

Irvine, California, US

Seattle, Washington, US

Round Rock, Texas, US

Lead Developer Advocate for Dell DevOps and Multi-Cloud business units. First Developer Advocate for Dell ISG, and helped to build the team and build the DevRel practice at Dell.In addition giving talks, appearing on panels, interviews, and writing blogs, I also advocated for open source and cloud native communities within Dell via brown bag meetings.I.

San Francisco, CA, US

As Principal Cloud Economist, I did technical and operational deep dives with customers to understand their architecture, technical strategies, processes and procedures, and organizational politics. This involved speaking with stakeholders from C-Level executives to storage engineers in order to get a full understanding of the scope of their AWS cloud.

Redwood City, California, US

As Principal Solutions Architect, I not only guided customers who were looking to make their foray into cloud computing by running private clouds of on-demand bare metal, I also aided cloud-native companies who wanted to realize the increased control and performance of bare metal with lower and more predictable costs.This included qualifying leads.

Los Angeles, California, US

As Mission Cloud's first Technical Account Manager, I was able to take what I'd learned as a TAM at AWS and apply it in a different context at one of AWS's premier partners. I performed deep-dive cost optimization and Well Architected Reviews, conducted cadence calls with assigned CSMs, and accompanied sales teams to show customers the value of enterprise.

Seattle, WA, US

Working directly with leadership, engineering, and operations groups from small startups to Fortune 500 companies, I was the voice of the customer to support teams, to service teams, and development teams in AWS. I gave metric-based feedback to customer on their utilization and expenditures, and ways to optimize these to reduce cost via office hours.

San Francisco, California, US

- Maintaining infrastructure, codebase, and related issues with the Elastic Cloud service.- Working with Cloud Engineers and UI teams through the development and deployment cycle of new software and platform releases.- Maintaining homegrown container and secrets management systems using Python, Docker, and Go.- Established monitoring and metrics gathering.

Austin, TX, US

- Infrastructure deployment automation using Python and Ansible.- Platform and product development for MongoDB and the Elastic stack.- Monitoring and operations of a multi-tenant, multi-platform infrastructure.- Working closely with various business and engineering groups to develop new products and new enhancements for existing ones.

Hanover, MD, US

- MongoDB sharded cluster design and architect- Infrastructure management using Puppet- MongoDB day-to-day administration

Westlake, Texas, US

- System platform planning, design and implementation of internal web applications services.- Ongoing security and stability optimization.- Monitoring, Automation and continued deployment of internal systems and applications.

Houston, TX, US

- Monitoring and service issue resolution of LAMP stack web servers, both shared and VPS.- DDoS, intrusion and other security monitoring, as well as system hardening and configuring for PCI compliance. - Apache tuning, including advanced caching with memcache or PHP caching, NGINX and Varnish proxies and Cloudflare CDN.-MySQL tuning and optimization..

Virginia Beach, Virginia, US

Linux/cPanel/WHM account maintenance, advanced site and web application troubleshooting.- System software/service tuning and issue resolution, including Apache, MySQL, Exim- MySQL, PHP, cPanel, service and network monitoring with Nagios and MRTG.- 1st and 2nd Tier support supervision, training and quality assurance.- Security, Terms of Service and Abuse.

- User and System-level issue resolution on a hybrid Windows 2000/Unix network. - Supported both day to day operations and research usage for the Solaris and - Linux servers and workstations in the Computer Science department

- Standing up of NMCI Norfolk NOC including 12 Sun Enterprise servers.- Systems administration on Sun E6500, E4500, E420R and E220R servers used for Oracle, Remedy and Tivoli. - User administration, daily backup/restores, shell scripting and performance tuning. - Administered a Remedy database and reporting server for the NMCI contract.

- Lead internal IT support team for Gateway, Inc.- Acted as technical and procedural escalation point for multi-site organization.- Conducted reviews of incidents and provided root cause analyses to upper management.

- Problem and communication management for company wide issues and a liaison between IT and the customer. - Provided input to for change control and analyzed the impact of project and unscheduled downtime to the customer. - Managed staffing and call volume issues in a global help desk environment and adjusted staffing to meet call volume demands.; Acted as.