Tim Duffy Email & Phone Number

Southlake, Tx, Us

El Segundo, California, Us

Developed, aligned, constructed, and led new expansion department for sales support and “bench” field executives across all endoscopic specialties. Additionally, re-constructed new administrative department to support all field- and internally-focused sales initiatives. Member of the Commercial Leadership Team, group responsible for all decisions in the commercial organization. P&L responsibility of $8.0M annually. Total Team size—95

El Segundo, California, Us

Lead sales, field operations, and marketing as the US commercial head of service. Responsible for driving approximately $250M annually in revenue. Direct report teams include Sales Consultants, Operational Field Service Specialists, and Marketing. P&L responsibility and operational expense budget of $12.3M (conventions and meetings, travel and meals, fleet management and operations, advertising and marketing). Member of global leadership task force to synchronize and streamline service strategies and implement best practices worldwide. Total Team size—75Cultivated Growth• Tripled the sales contract portfolio bookings since assuming leadership of the program ($40M to projected $150M in 2023) by quadrupling the number of service contracts in the same time period • Assumed leadership of the field operations team jn 2018 and increased the operational daily run rate from $830K/day to a $972K/day ($210M-$250M)• Overhauled sales business presentation approach to incorporate industry-specific trends as well as customer usage insights, now adopted as the company standardImproved Operations and Marketing• Streamlined and standardized field operations’ vehicle fleet outfit/stock level to simplify day-to-day operation as well as implements savings measures totaling over $650K/year• Developed and implemented strategic modifications to the structure and compensation of the field operations in 2023 to better serve the customer while increasing the potential for higher returns with the company’s highest turning product categories • Transitioned marketing team to a digitally-focused strategy that cut approximately $100K in marketing department savingsDeveloped Talent• Developed sales-based training program for field operations personnel to drive new behavior in territory technicians• Created standardized training protocol for sales consultants to increase speed to competency and effectiveness in territory• Highest growth segment at KSEA

El Segundo, California, Us

Lead sales, internal call center, and marketing departments for US Service Operations. Drove overall service for KSEA inclusive of transactional and contract business. Responsible for over 50% contract growth during tenure in role. Also transformed marketing department through complete overhaul of collateral to fuel the excitement and growth of the contracts and the department. Operational expense budget of $1.0M annually.Total Team size—20Cultivated Growth• Developed and implemented the inclusion of value-added quarterly business reviews to the purchase of large service agreements that ultimately led to a 50% growth trajectory ($40M to $59M annual bookings) in two years• Developed and implemented new company-wide growth-focused compensation plan and strategy (as opposed to the previous volume-based methodology) to drive resultsImproved Operations and Marketing• Implemented company-wide change management strategies to move from manual proposal system to an automated and streamlined operation• Developed marketing portfolio of customer-facing collateral, white papers, and supporting tools to assist in the growth of all service solutions• Eliminated stagnant internal call center department and redeployed approximately $375K towards useful and valuable functions for company growth.Developed Talent• Conducted sales and service training at 27 different locations on a $140K budget to drive field adoption of the new concept of service contracts• Enrolled and participated with my leadership team in multiple higher-education programs at Harvard to instill needed business acumen that drove highest growth in company year after year (double-digit growth YOY since inception).• Continued investment in headcount to fuel highest growth segment at KSEA

El Segundo, California, Us

Managed a sales team responsible for all sales and service encompassing Laparoscopy, Urology, Gynecology, Orthopedics, Cardiovascular and Thoracic, GI, Proctology, ENT, Neuroendoscopy, Anesthesia, and Video and Integration. Budget responsibility of $500K annually. Delivered consistent and reliable team performance each and every year.Total Team size—11

El Segundo, California, Us

Produced new sales vitality in territory, leading to an 800% gain in revenue and tripling total sales volume for the territory• Delivered $3.1M (144% of quota) in 2009; nearly 820% over 2008 sales (prior to my arrival).• Achieved multiple company-wide accolades: Rookie of the Year, Sales Person of the Year, Balanced Selling Award, Market Team of the Year Award, $3 Million Club• Landed the first all-digital video deal and largest single video deal in company history for $5M

El Segundo, California, Us

Managed established accounts as well as installed and serviced equipment in trainee role. Ran trials to support large deals with major hospitals, and assisted Account Executive in finishing ahead of quota of $5.8M.

College Station, Tx, Us

Served as an inaugural member of the Young Former Student Advisory Board for the Mays College of Business at Texas A&M University.

Established and managed an entertainment and recreational rock-climbing company that employed 18 people and delivered an average annual profit of more than $60K annually. Raised the capital needed to set up the business, returned the investment within 11 months, and was profitable by the end of the first year. Negotiated profitable sale of the business.Total Team size—18

Houston, Tx, Us

Developed and launched dealership programs that improved the customer’s experience. Marketed the brand in Northeast Texas. Reengineered dealership sales and service processes.

Identified, qualified, and assisted partners in closing deals that produced more than $66M in sales. Groomed for partnership. Assigned to manage a hospital purchasing organization with 2K+ members. Acquired projects that represented about 25% of the total healthcare sector business for the company.

Dearborn, Michigan, Us

Drove retail parts sales of over $43M annually, the largest and fastest growing market in the country. Brought region from 10th to 1st place in less that 9 months and was named “Rep of the Year”.

Master Of Science - Ms, Marketing/Marketing Management, General

Bachelor'S Degree, Business Administration And Management, General

Graduate, Professional Development Program In Consulting

Graduate, Professional Development Program In Negotiation

Graduate, Medical Marketing Program