Tim Hall Email and Phone Number
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I am a customer-centric CSM who loves to Wow customers. I have been responsible for managing a portfolio of high-value customers and ensuring their satisfaction with the products and services. I have developed a deep understanding of the needs of different types of customers and have become skilled at identifying and addressing their unique challenges. I have also implemented and managed processes to improve customer retention, and have been recognized by management for my contributions in this area.
Filevine
View- Website:
- filevine.com
- Employees:
- 665
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FilevineSalt Lake County, Utah, United States
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Customer Success ManagerGuidecx Jul 2024 - PresentLehi, Utah, Us -
Enterprise Customer Experience ManagerKadence May 2023 - Mar 2024San Francisco, California, Us• Managed a portfolio of strategic enterprise customers, ensuring their needs were met and goals were achieved through proactive communication and strategic planning.• Performed training and onboarding/implementation of new accounts. • Drove up retention and found expansion opportunities through strategic consultation.• Oversaw multiple projects across departments simultaneously to ensure customer progression towards established objectives.• Assisted customers in setting performance goals, analyzed performance metrics, troubleshooted challenges, and devised creative solutions to overcome obstacles, contributing to customer success and satisfaction.• Became a true partner with customers in helping them adopt and implement process changes for business owners, enhancing Kadence integration within their operations.• Created a renewal automation program in Hubspot. -
Enterprise Customer Success ManagerEptura Oct 2018 - Jan 2023Atlanta, Georgia, Us-Built relationships with customers (HP, Pinterest, Asana, United Airlines) on business objectives and goal alignment from a business strategy perspective to ensure success metrics are identified.-Successful in managing customer portfolios of 50- 150 accounts and their contract renewals.-Customer retention of 98% vs company average of 92% (average churn less than 2%)-Performed regular health checks (QBRs) and business reviews to drive satisfaction, adoption, and retention and reduce churn -
Customer Success ManagerTeem By Eptura Oct 2018 - Jan 2023I came into the Eptura organization through the acquisition of Teem/WeWork in January 2020.
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Enterprise Sales DevelopmentMixpanel May 2017 - Jul 2018San Francisco, Ca, UsSales of Mobile and Product analytics solution. -Responsible for an enterprise territory generating new business and strengthening current customer base. -Use relationship selling to ensure high goal achievement and long term satisfied customers. -Consulted with Enterprise companies to find value in the Mixpanel solution and help them improve their digital marketing strategies. -Opened and established the Mixpanel Utah office, helping to establish SDR role for Utah. -
Account Development ManagerAdobe Apr 2010 - May 2017San Jose, Ca, Us-Sales of digital marketing optimization solutions, including: Web Analytics, Content Management Social Analytics, Web site Personalization and Optimization.-Responsible for generating all new business opportunities and maintaining current customers in geographic territory.-Consulted with small to enterprise organizations helping them evaluate current marketing efforts and educating them on Adobe offerings, resulting in increased efficiencies and bottom line revenues for the organizations.-Learned and trained on new product knowledge and sales procedure quickly to have an immediate impact on team quota and individual quota. -Have maintained a high level of prospecting activity to reach 100% of $8.2 million yearly quota. -
Business Development ConsultantOracle Jul 2007 - Jan 2009Austin, Texas, Us- Inside sales of business software applications (CRM and ERP)- First line direct response of all inbound leads such as calls, web requests, and responses to Marketing campaigns and events. -Consulted with start-ups to enterprise companies on business objectives and future initiatives in order to service current needs better and align solutions with needs - Developed relationships and educated C-level executives to better understand Oracle products. - Maintained a quarterly quota of 3.2 million and 24 new business opportunities. - Continued in self education of Oracle/PeopleSoft CRM and ERP applications, to better assist customers in their evaluation processes. - Skills in finding decision makers and over coming objections. -
Outside SalesEschelon Aug 2006 - Jul 2007Us -
DirectorStaff Care Feb 2003 - Sep 2006Dallas, Tx, Us
Tim Hall Skills
Tim Hall Education Details
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University Of UtahCommunications -
Utah State UniversityCommunications
Frequently Asked Questions about Tim Hall
What company does Tim Hall work for?
Tim Hall works for Filevine
What is Tim Hall's role at the current company?
Tim Hall's current role is Sr. Enterprise Customer Success Manager.
What is Tim Hall's email address?
Tim Hall's email address is ti****@****msn.com
What is Tim Hall's direct phone number?
Tim Hall's direct phone number is +140891*****
What schools did Tim Hall attend?
Tim Hall attended University Of Utah, Utah State University.
What skills is Tim Hall known for?
Tim Hall has skills like Digital Marketing, Project Management, Crm, Business Development, Social Media Marketing, B2b, Analytics, Direct Sales, Friendraising, Cashiering, Yodeling, Start Ups.
Who are Tim Hall's colleagues?
Tim Hall's colleagues are Andrea Giraldo, Zachary L., Mariah Miller, Carol Mohn, Bill Porter, Teuila Malo, Devin Rottweiler.
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