Tim Mann's Location
Greater Reading Area, United Kingdom, United Kingdom
Tim Mann's Contact Details
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About Tim Mann
A highly experienced Chief Information Officer, with a strong strategic thinking capability and an outstanding record of accomplishment and transformation, combining experience of outsourcing, Cyber Security, Wrap platforms, Line of Business systems replacement, Rating engine implementation and e-business in the Financial Services sector.
Tim Mann Work Experience Details
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Chief Information OfficerNfu Mutual May 2010 - PresentStratford Upon Avon, Warwickshire, GbRecruited to modernise all aspects of the technology estate and to put IT at the centre of the business at the same time. Created a 100 and two 1,000 day plans with three strategic themes, Brilliant Basics, Changing the Game and Changing the Rules. • Under Brilliant Basics, secured the performance of the core technology services, including the General Insurance Line of Business platform and the Voice and Data networks, which removed IT as the major strategic risk;• Directed the £125m programme to create a new sourcing strategy to exit the existing infrastructure outsourcing contract in favour of new partners, including migration of two Data Centres, roll out of 6,500 new workplace solutions and transformation of the network services; • As part of Changing the Game established a fast start Case Management pilot to remove paper files from the Middle Office and to automate existing processes, yielding a 15% performance improvement;• Created the £21m Cyber Security Strategy for the business, including the letting of the £15m Managed Security Services Partner contract, and strengthening all technological and physical defences. Developed the new Three Lines of Defence model and created a well-rehearsed incident management protocol. Led the restatement of the corporate Cyber Security risk appetite and delivered all updates as part of the Board;• Deployed the Guidewire Billingcenter technology to manage over £1.5bn premium income and assisted in the implementation of the Claimscenter system into the award winning claims service;• Within the Changing the Rules initiative, supported the transformation of the General Insurance pricing by implementing a new Rating Engine, Radar Live, delivering a £25m benefits case. -
Platform Development DirectorSkandia Sep 2008 - Jan 2010Stockholm, SeStepped in to turn around a 2 year, £51m programme that delivered the combined Skandia and Selestia fund supermarkets• Led the development which resulted in award winning platform and migrated 30,000 broker and 320,000 client records onto a single platform• Implemented iProcess workflow and created new e-business culture and services which have yielded the most advanced platform in the industry, confirmed by the “Platform of the Year” award from Professional Adviser in 2009 -
Customer Services And Technology DirectorSkandia May 2006 - Sep 2008Stockholm, SeLed the Customer Services and IT divisions of more than 1,000 staff, with expense budgets of more than £45m annually, responsible for all service and technology delivery. • Taking over the Customer Services Division as part of the creation of a Shared Services model, moving from a traditional functional division to a service based, high performance team with strong service level performance and low error rates to win both Financial Advisor and Money Marketing Company of the Year in 2006 and retain Financial Advisor 5 star awards in 2006-07;• Responsible for the delivery of a Business Process Re-engineering programme within the Customer Services division, yielding annual run rate cost savings of 30% within 4 years (£6.9m);• Established and ran the “Brilliant Basics” programme within Customer services to reduce error rate to 6 per 1000 transactions and cost of rework by £7m;• Established the creation of a Project Management Office including recruitment of 45 staff and adoption of a project and programme methodology. Also included the implementation of a new project authorisation approach and an enterprise wide resource planning model and project prioritisation method totalling nearly £45m in 2008;• Managed the outsourcing and offshoring to HCL (India) of the UK IT Division in a 5-year deal worth £100m and creating a saving of £22m. Designed and populated the new IT organisation to manage the Indian technology partner, and the various other partners (including South Africa) within the Group;• Personally ran significant Remedial projects within the existing book, involving customer compensation and the validation of more than 500,000 policies and the correction of nearly 200,000 plans with costs of more than £50m
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Groupit DirectorSkandia Aug 2000 - May 2006Stockholm, Se• Led a significant IT division of more than 250 staff, with expense budgets of £28m and capital of £3m annually, more than doubled in size in terms of staffing, man days output and use of technology;• Operated as Chief Information Officer for the entire Skandia Group by chairing the IT Council, personally responsible for the development and execution of the Global IT Strategy for the overall Group;• Served as a non Executive Director for Bankhall (second largest UK IFA network) and Origo (industry standards body), also the Chairman of Bankhall’s membership portal company, IFAengine, developing the Provider subscription programme that raised over £3m of income;• Member of the company Business Continuity and Disaster Recovery committees representing the IT and Customer Services operation, developing the strategy and performing several full scale tests; • Sponsored a number of large and significant IT projects, often as main sponsor and a member of the Project Board or Steering Committee, up to 11,000 man days in size;• Led the creation of a Skandia wide Group Trading system for Unit Trusts using a third party systems development partner, Accenture, yielding a payback within 3 years of launch against a project budget of £10m;• Devised and implemented the strategy, which established Skandia as a major player in the FA E-commerce channel, winning E-commerce Provider of the Year Awards in 2000, 2002 and 2007, as well as building the leading FA Fund Supermarket. Led the UK Group’s strategic thinking for Aggregation and Wrap services within the UK market place, building and launching one of the first UK Wrap products into the FA channel;• Acted as Trustee for Company Health Care scheme and Group Pensions scheme
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Head Of ItSkandia Dec 1997 - Aug 2000Stockholm, Se• Initiated an overall systems development transformation programme, “Darwin” to address the impending legacy technology issues, as well as doubling the efficiency and effectiveness of the IT development function;• Delivered workflow solutions into Customer Services areas resulting in significant improvements in services standards and quality, as exemplified by the regular receipt of 5 Star service awards from the FA community• Managed the delivery of two £2.5m desktop upgrade projects to over 2,500 users rolling out Windows and Office XP, resulting in 15% savings in support costs;
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Principal AssociateCoopers & Lybrand Sep 1992 - Dec 1997GbOperated in the Management consultancy division creating consulting opportunities worth fees of £2m over this period in a variety of market sectors, and delivering assignments to consistently high quality with client satisfaction over 80%. Key assignments included:• Outsourcing of a £10m IT function for a FTSE quoted Science and Technology group;• Interim IS Manager for a large European Pharmaceutical group managing a staff of 22, revenue budget of £3.5m and capital budget of £1.6m;• Leading a consulting team in both the UK and the US involved in the review of the effectiveness of the IS function US of an International Pharmaceutical company, specifically the design of a new organisation and cost reductions of £4m from an £85m IS budget;• Managing the implementation of a £5.2m office automation project within a £250m Defence sector programme. -
Managing ConsultantAran Limited Sep 1989 - Dec 1992Part of leadership team for a start up software house, with city based venture capital support, delivering a profitable £1.5m turnover and 35 FTE team within three years. Sold and consulted in the pre sales arena to prospective clients to increase the user base by 30% over three years and introduce revenue worth £50,000 annually
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ConsultantStrategic Systems International Mar 1989 - Sep 1989Chicago, Il, UsResponsible for design and implementation quality procedures and practices into the software development of an integrated solution for the discrete and process manufacturing industry, reducing the fault list by 90% and increasing measured customer satisfaction in this area to 85%. Consulted on the implementation of the manufacturing systems in a Nuclear fuel processing company in a contract worth £750,000 -
Manufacturing AnalystCopeland Europe Sep 1987 - Mar 1989Worked on a European manufacturing rationalisation project, reducing operating costs by £25m in the first 18 months. Deployed MRP II and Just In Time into batch production resources to reduce lead times by 35% and improve quality by 15%.
Tim Mann Skills
Outsourcing
Strategy
Change Management
Stakeholder Management
Management
It Strategy
Financial Services
Business Process Improvement
Process Improvement
Management Consulting
Business Development
Leadership
Start Ups
Offshoring
Project Management
Pmo
Business Process
Program Management
E Commerce
Erp
Data Migration
Tim Mann Education Details
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Cranfield UniversityManufacturing Systems Engineering -
University Of PortsmouthMechanical Engineering
Frequently Asked Questions about Tim Mann
What company does Tim Mann work for?
Tim Mann works for Nfu Mutual
What is Tim Mann's role at the current company?
Tim Mann's current role is CIO at NFU Mutual.
What is Tim Mann's email address?
Tim Mann's email address is ti****@****lan.net
What is Tim Mann's direct phone number?
Tim Mann's direct phone number is +4417892*****
What schools did Tim Mann attend?
Tim Mann attended Cranfield University, University Of Portsmouth.
What are some of Tim Mann's interests?
Tim Mann has interest in Golf, Football, Hockey, Gardening.
What skills is Tim Mann known for?
Tim Mann has skills like Outsourcing, Strategy, Change Management, Stakeholder Management, Management, It Strategy, Financial Services, Business Process Improvement, Process Improvement, Management Consulting, Business Development, Leadership.
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