Timothy Johosky Email & Phone Number

Midlothian, Tx, Us

Richardson, Texas, United States

Responsible for successful implementation of ECOM's EDI Services for our B2B customers and their trading partners. Project management responsibilities including ensuring communication, documentation, planning, facilitating, timelines and budget are successfully achieved. Customers and trading partners primarily B2B with supply chain management and logistics, including suppliers, manufacturers, distribution centers, fulfillment centers, 3PL's, freight carriers and retailers. Knowledge of ERP, WMS, TMS, B2Bi, EDI Service Providers, full implementation EDI spectrum from testing to production. Team management.

North Richland Hills, Texas, United States

Drive overall operations for successful restaurant productivity and client satisfaction. Run all operational aspects of restaurant including product & sales, customer service & satisfaction, forecasting sales & staffing levels, scheduling & payroll, inventory, ordering product & supplies, invoicing & crediting, POS & transaction management, cash & credit management, deposits, cleanliness & presentation, food safety & inspections, facilities management, community involvement, team leadership, delegation & communication, daily/weekly/monthly planning, and all aspects of staff management.

Richardson, Texas, United States

Managed Customer Advocate team of 19 direct reports responsible for inbound eligibility/claim/invoice calls from group health insurance account representatives, brokers and internal sales & service teams for medical, dental, vision and ancillary plans.Team handled all inquiries and updates for eligibility, billing, benefits, and tech support for client web portal.Managed staff and workloads on a daily, weekly, monthly basis preparing and reviewing relevant metrics.Handled all functions of HR including hiring and terminations, coaching & development, training, performance reviews, payroll, corrective action, etc.

Richardson, Tx

Project and account manager for enterprise-wide electronic eligibility (EDI) and membership operations for assigned accounts carrying BCBS's medical, dental, vision, and ancillary benefits.EDI subject matter expert for major accounts such as American Airlines, UPS, HEB, State Farm, TRS and others.Coordinate and manage all aspect of EDI from implementation to testing (UAT, QC, Compliance), to production.Work cross functionally with all internal stakeholders, including sales & account management, account set-up, IT, implementation and membership specialist teams.Plan and coordinate with all external stakeholders, including clients, vendors (ADP, Alight, Paycom, Paycor, BSwift, UKG, etc.) and brokers.Handle all aspects of Open/Annual Enrollment and all account structure changes, vendor conversions and system upgrades.

Plano, Tx

Implementation of electronic transmissions, testing, set-up, and error workflow for new utility markets outside of Texas.

Managed Customer Service Operations Team including Call Center Operations. Successfully met all call expectations.Back-up Claims Manager to oversee claims staff and volume/workload and Subrogation.Reviewed daily and monthly call center reports to make daily planning decisions and report/realign staffing needs based on metrics.Responsible for Overpayment process; created P&P's for operations.Managed 21 direct reports, consisting of Team Lead, CSR's, ESR's and Overpayment staff; handled all HR related issues.SME for all benefit and internal;external service and personnel issues.Maintained cross-functional relationships with all internal Department Leads.Implementation of new groups, requiring multi-level planning.

Responsible for all aspects of Electronic Data Interface for incoming eligibility and premium files for approximately 1.2 million members, nationwide.Represented department in all aspects of operations, service, and communications between all regaional liaissons, TPA's, and all other internal and external stakeholders regarding EDI functions for eligibility and invoicing.Managed 19 direct reports, including two team leads; handled all aspects of HR for a Clerical Union Staff.Reduced processing turn-around time by 40%; instrumental in the implementation of new groups and retention of current groups.Set-up client conferences and conference calls to address problems or client concerns and ensure SLA's were achieved.Ongoing QA and systems testing.

Oversaw and responsible for entire operation of eligibility TPA for public entities within California, including asisting sales and marketing, implementation of new groups, writing contracts with Legal, establishing rates, coordinating renewals and ensuring retention.Volume of over 225,000 employees for Dental and Vision eligibility, partnering with Delta Dental, VSP and MetLife.Responsible for 9 - 12 direct reports and handled all HR related functions, including hiring, terminations, disciplinary action, annual performance reviews, compensation, PTO, time keeping, FMLA, etc.Successfully accomplished three system upgrades, and led project to reduce costs, increase efficiencies, and ultimately create an on-line eligibility maintenance system for clients, utilizing internal IT resources. In depth QA and systems testing.

Held various positions including Ground Defense Security Forces and 2nd Marine Divison Administrative Clerk. Held U.S. Secret and NATO Secret clearances.

J.D., Law

Scholarship

B.S., Business Management

A.A., Liberal Arts

Activities and Societies: Full Time Presidents List

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General