Tim Parks Email and Phone Number

Specialize in providing comprehensive consulting services to B2B and B2C third-party debt collection agencies, focusing on identifying and optimizing areas of opportunity across KPIs, profitability, and strategic operations. Expertise includes developing voice, digital, and lettering strategies to enhance communication effectiveness. Proficient in analyzing and advising on state and federal regulatory compliance, ensuring adherence to industry standards. Experience in vendor contract pricing reviews to maximize cost efficiency. Dedicated to delivering actionable insights that drive sustainable growth and profitability while ensuring compliance at every level.

Supervised and led a team of 60+ collectors, 3 collection managers, an operations Manager, and support staff, fostering a cohesive and high-performing unit. Maintained company licensing requirements, ensuring compliance with industry regulations. Oversaw facility operations, encompassing staffing, budgeting, forecasting, and collections, resulting in streamlined processes and optimized resource allocation. Provided comprehensive training to staff, equipping them with negotiation skills to facilitate optimal payment arrangements with debtors. Managed all client and vendor relationships. As a startup company, increased total revenue recovery 126% on average year over year (medical).

Directly liaised with VP of Operations to ensure effective communication and alignment of objectives. Oversaw a diverse team of over 40 collectors, 2 collection managers, and associated support staff, promoting teamwork and efficiency. Spearheaded facility operations, including staffing management, budgeting, and forecasting, leading to streamlined processes and improved financial outcomes. Maintained Best-In-Class performance ranking for 5 straight years (telecom).