Tim Roe Email and Phone Number
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Tim Roe personal email
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I am a senior business leader with twenty five years’ experience working for the world’s largest financial services providers, including Mastercard, American Express, Visa, Morgan Stanley and Lloyds TSB, as well as innovative technology and marketplace start and scale-ups.My leadership roles have comprised Vice President Product Sales, Chief Customer Officer (CCO), Vice President Marketing, Vice President Business Development and Product Director with my focus remaining the same. Brand-obsession and customer-centricity remains at the heart of everything I do as an agent of cultural and organisational change across the business.Passionate about innovation - be that through product design, operational models or partnerships - I have brought cutting-edge technologies to market, instituted leading data analytics capabilities, and reengineered business processes for market-leading competitiveness across sales, business development, marketing, digital, product and customer service functions. My expertise includes:BUSINESS GROWTH & PERFORMANCEI drive performance of financial services businesses, with particular expertise in payments, credit and debit cards, and have an outstanding track record of P&L growth for both Fortune 500 companies and start-ups.BRAND DEVELOPMENT & CUSTOMER EXPERIENCEI create customer-centric, purpose-driven brands, placing customer journey and experience at the centre of business strategy, product development and marketing, having managed portfolios of >1M customers.STRATEGIC PARTNERSHIPSI source, negotiate and optimise performance of critical partnerships, driving business success within complex matrix partnership cultures where value is built through others.LEADERSHIP & TEAMWORKI build top-performing teams across functions, creating strong, positive cultures and propelling engagement through shared vision, and transparent communication. I am an experienced mentor of high potential talent.
Mastercard
View- Website:
- mastercard.us
- Company phone:
- 1800 689 562
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Vice President, Product Sales, Open BankingMastercard Jan 2020 - PresentPurchase, Ny, UsI lead sales for Mastercard’s Open Banking product line, enabling a strategy that has created a strong pipeline and secured major financial institutions and retailers. My team works closely with local sales offices across multiple markets, supporting lead generation, qualification and contract negotiation.
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Strategic Partnerdships DirectorShieldpay Jul 2019 - Jan 2020London, England, GbAs head of partnerships for Shieldpay, I worked closely with financial institutions, payment gateways, ecommerce players and networks including Visa, leading sales, proposition and product design, commercials and regulatory matters to integrate Shieldpay’s digital escrow functionalities. -
Product DirectorShieldpay Jan 2018 - Jul 2019London, England, GbFully accountable for all product lines and roadmaps for consumer and enterprise customers, I internationalised the product for rollout across the UK, Europe and US, delivered new integrations with Pay By Bank and Xero, rebranded shieldpay.com and launched its first iOS app.
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Chief Customer OfficerRated People Feb 2015 - Apr 2017London, England, GbI led customer strategy and operations for the UK’s leading marketplace for household services which connected UK homeowners with 50,000 tradespeople, managing a team of >75.Over the course of two years, I launched a direct sales channel which delivered 20% of customer growth in year one, leveraging data analytics to identify and convert high potential customer segments.I reengineered the service centre which delivered 30% cost efficiency and 42% CSAT increase, and implemented customer lifecycle marketing for trade members, rolling out a CRM and marketing automation platform.In addition, I built a sector-leading fraud function system in conjunction with Experian, iovation and Synectics, providing online, real-time signup of trade customer accounts and underpinned by rigorous fraud policies.I worked closely with the CFO, co-leading a corporate restructure which lowered OPEX, and supported successful fundraising rounds. -
Product DirectorRated People Mar 2014 - Feb 2015London, England, GbI directed the product roadmap focused on driving revenue and customer advocacy, launching new product features that increased NPS by 18% and slashed attrition. Built a new online sign-up with KYC, KYB and fraud screening reducing the risk that rogue tradesperople would infiltrate the marketplace.
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Strategic Marketing ConsultantLexden Ltd | Leading Customer Strategy Consultants Sep 2013 - Feb 2014Bishop'S Stortford, Not Applicable, GbI delivered strategic marketing and sales projects for blue chip clients, including reviewing and recommending how a regional office could exploit a Fortune 500 client’s global sponsorship investment. -
Vice President And Head Of Marketing, Gns EmeaAmerican Express Oct 2011 - Aug 2013New York, Ny, UsAs head of the EMEA marketing function for American Express' network business, I oversaw >50 staff across the region and worked with 57 bank partners.I delivered year-on-year card number growth, developing and executing a robust marketing strategy, driven by customer and market insights, that enabled the design and launch of market-leading products in collaboration with a vast range of partners.I optimised the success of these partnerships across a vast range of American Express licensee and alliances, with highlights including the conversion of Turkey’s Garanti Bonus portfolio to an American Express card, the launch of Centurion Card in South Africa and Greece’s Alpha Bank Account Card. Building a top talent digital team, rolling out and internationalising some of American Express' most successful digital campaigns, including the launch of ‘Selects’ merchant-offer smart phone app in nine markets, ‘Registered Card’ with statement credits and reward bonuses, and ‘Small Business Saturday’ in South Africa. -
Vice President, Business DevelopmentAmerican Express Nov 2004 - Sep 2011New York, Ny, UsLeading business development and account management of UK, Spanish, Swedish and French bank partnerships, I transformed the business more than doubling the number of consumer cards in the UK and Spain and billings in Spain.Highlights include the launch of >20 cards through five major new bank partners, encompassing MBNA, Lloyds TSB, Iberia Cards, la Caixa and Banco Popular, with the Lloyds TSB Avios Duo Account winning Best New Card Launch of 2007, UK and Ireland Cards and Payments Awards.In addition, I established seven successful co-brand propositions, negotiating with MBNA and airlines, including Virgin Atlantic, Lufthansa ‘miles and more’, United, American Airlines and BMI, as well as signing Spain’s national carrier to launch Iberia Cards.Recognised as an innovator and partnership thought leader, I was awarded the ‘Business to Business Achievement Award’, ‘GNS Building World Class Partnerships Award’ and ‘Group Finalist 2007 Chairman’s Award for Innovation’.
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Senior Director, Business Development & CommunicationMorgan Stanley Sep 2002 - Nov 2004New York, Ny, UsLeading co-brand card strategy and advertising, sponsorship and corporate communication.Over the course of two years, I boosted the contribution of co-branded accounts from 2% to 25%, with major deals including the launch of Leeds Building Society card, which grew to the UK’s second largest building society card.In addition, I delivered +20pp increase in consideration through TV advertisements, producing new advertising campaigns which synergised card brand strategy with Morgan Stanley’s wider value proposition. -
Acquisition Director, MarketingMorgan Stanley Aug 1999 - Sep 2002New York, Ny, UsAn early employee of Morgan Stanley’s start-up consumer offering, I grew the business to >1M cards within two years, whilst reducing cost-to-acquire by c.40% through astute vendor negotiation across a range of media and print suppliers.
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Marketing Development ManagerLloyds Tsb Sep 1997 - Aug 1999London, England, GbI led new product launches, including Lloyd’s balance transfers and EMV chip cards. I played a key role in the launch of the borrower card proposition at a period of significant competitor market entry. This involved the launch of a low APR / no interest fee period card. -
Debit Products And Services Executive, MarketingVisa Dec 1992 - Sep 1997Foster City, California, UsI held a series of market development, product marketing, and corporate communications roles for Visa, including providing product sales support across central and easter Europe. Major projects including the design of a suite of B2B sales support materials for Debit Card sales, and being part of the global team working on the Visa Flag replacement with new brand marque and identity. -
InternShout - The Levy, Woods And Sutherland Advertising Agency Feb 1992 - Sep 1992
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Project ManagerUniversity Of Western Australia Dec 1989 - Feb 1992Perth, Western Australia, Au
Tim Roe Skills
Tim Roe Education Details
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The University Of Western AustraliaHistory -
Hale SchoolTertiary Admittance Exam
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Ibm Sales School
Frequently Asked Questions about Tim Roe
What company does Tim Roe work for?
Tim Roe works for Mastercard
What is Tim Roe's role at the current company?
Tim Roe's current role is Vice President Product Sales, Open Banking at Mastercard.
What is Tim Roe's email address?
Tim Roe's email address is ti****@****ook.com
What schools did Tim Roe attend?
Tim Roe attended The University Of Western Australia, Hale School, Ibm Sales School.
What skills is Tim Roe known for?
Tim Roe has skills like Credit Cards, Business Development, Payments, Management, Financial Services, Strategy, Business Strategy, New Business Development, Strategic Partnerships, Cards, Relationship Management, Debit Cards.
Who are Tim Roe's colleagues?
Tim Roe's colleagues are Brandon Steele, Chengxi Li, Lisa Bittar, Candace Davies, Matt Holton, Srinivasan Iyer, Ryan Crowe.
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