- Conducted in-depth research of the Non-Emergency Medical Transportation (NEMT) market to identify potential partnerships and integration opportunities.- Developed a comprehensive strategy to leverage NEMT drivers for ride fulfillment, enhancing operational efficiency and expanding service offerings.- Collaborated cross-functionally to align integration efforts with business objectives and ensure seamless implementation.

- Transformed PaaS API to focus on empowering developers and driving strategic partnerships, resulting in maintaining $5M annual revenue and 10+ million API calls daily.- Efficiently coordinated internal and external efforts to launch mobile/web integrations, uniting 2M users and transforming client's employee portal.- Reduced User and Group management processes by implementing SCIM APIs handling 10M+ daily calls.- Developed and implemented automated Postman collections and test scripts, streamlining API deployments and user testing and driving improvements in G2M efficiency.- Optimized communication and collaboration for 16,000+ employees across 150+ locations by implementing Firstups Employee Communication platform into Microsoft Teams.expectations.- Closed the InfoSec-AI gap through secure and configurable integrations (sentiment analysis, summarization), driven by user stories, driving adoption and empowering users with LLM features while ensuring data governance.

- Identified user needs and boosted NPS by 8% for Nike's primary data products (EDI, MFT, ETL) by conducting collaborative interviews.- Led implementation of a data management roadmap to process $25B revenue and 100% external logistics support (10B rows, 900M files, 50TB/year).- Identified key user needs through crafted personas, reducing regression by 5% and boosting feature adoption by 10%.

- Spearheaded buy vs. build decision for CRM product, leveraging user research to avoid costly rebuild, saving 500 work hours/month.- Streamlined product development processes, utilizing Agile Scrum methodologies to prioritize high-impact features in Jira and achieve a 15% increase in customer satisfaction.- Captured untapped markets by implementing two ERP integrations, leading to 15 deals in the first year due to in-depth competitor analysis and market insights.- Architected a centralized data structure to integrate 3 internal products with unlimited external ERPs, enabling seamless migration to the cloud and simplifying customer service.- Facilitated 2 record deals in first 2 months by implementing a bidirectional API based synchronization process between internal CRM and external cloud/on-premise systems.- Streamlined development process by creating innovative Excel Roadmap sheet, boosting customer satisfaction and retention by 40%.- Streamlined project scope by using Adobe XD wireframes to illustrate UX, resulting in on-time and on-budget delivery of projects and improved client satisfaction.

Business Intelligence software organization offering plug and play Dashboard and Reports for the distribution industry. Acquired by White Cup. - Led growth of the ETL product development team from 1 to 4 members, enabling the team to scale to 30% year-over-year growth over 4 years.- Forecasted distribution customer demand with pinpoint accuracy using AI and Python, empowering customers to achieve 2% bottom-line growth.- Built stratification machine learning models that integrated data from internal and external sources to improve the accuracy of Sales and Purchasing forecasts, resulting in a 2% increase in customer revenue.- Led sales efforts by resolving technical objections, leading to a 70% demo to close rate as Sales Engineer.- Improved brand recognition by 20% by spearheading delivery of innovative BI solutions that enhanced decision-making processes.- Delivered ROI-focused training resulting in product adoption increase of 30% in 3 years, leading to an 80% customer retention rate.- Decreased development time by 200% by creating streamlined data contracts, accelerating market entry and increasing revenue.- Deciphered undocumented ERP databases (SQL Server, Universe, Progress, Oracle) to build data pipelines for hundreds of customers, enabling actionable insights.- Engaged users and decision makers at yearly conferences, resulting in 25% increase in product investment and improved ROI.

- Designed and implemented cloud-based building control solution that integrated with thousands of IoT devices to collect over a terabyte of data a day from the world's largest grocery retailers allowing them to manage energy usage resulting in tens of millions of dollars in savings every year- Led project in defining and testing SOAP API interfaces between our cloud multi-tenant SaaS product and our partners on-premise building control hardware allowing our customers to push configurations to thousands of sites at once- Partnered with customers Executive team to coordinated a rewrite of an Asset Procurement application requiring a descope from 250 to 60 days to ensure profitability and meet contractual requirements- Lead Designer and Product Manager for a $14 Million a year multi-tenant SaaS product that had 3 of the top 10 US and 5 of the top 50 retailers in the world as customers - Produced wireframe design in Visio to be consumed internally by an Agile team and externally by 2 Waterfall teams

- Manage development lifecycle for over 100 FTEs across 2 external waterfall teams and 1 internal Agile team ensuring every project was delivered on time and within budget- Oversaw the transformation of development planning from reactive to a strategic allow for 35% revenue growth year over year for 5 years- Headed up the on boarding of Accenture as a new offshore partner resulting in the doubling of development output in 2 months- Coached customers through User Acceptance Testing before release drastically lowering the number of calls to technical support

- Supported the definition of strategy and ensured development resources were being applied to the most profitable projects, resulting in the tripling of revenue- Managed two India based outsourcing companies and internal team- Provided technical support for load balanced, cloud based. n-tier application- Implemented Agile software development concepts as educator and specialist- Managed all resources for bi-monthly release schedule that totaled over 500 working days

- Produced a proposal for procurement and implementation of an application to minimize resource expense- Ensured regulatory compliance was being maintained during change management process by reviewing change management documentation for completeness

- Documented complex reconciliation procedures at some of the world’s largest investment banks and consulted on outsourcing or automation of each process resulting in the savings of millions of dollars- Analyzed risk and controls in procedures for Sarbanes Oxley, Basel II, and NASD requirements ensuring the investment banks would pass audit