Remote Monitoring And Management (Rmm) Lead
Oakbrook Terrace, Il, Us
After working in the field as an engineer with Peters for about a year and a half, feedback from others propelled me into an additional role - to improve and progress our RMM managed service offering. Over the past few years, we've increased our RMM client base 3 fold, built a platform that is second to none, and continue to improve our product on a daily basis. We focus mainly on server and infrastructure monitoring, using our large client base and interaction with many great people to refine our monitoring, alerting, and reporting capabilities. If it has an IP address, we can monitor it in some form or fashion.We've also branded our RMM offering and bundle it with other support and services. I work on a consistent basis to provide value to all of my clients - both internal and external, and RMM helps facilitate that. Our RMM tool allows us to provide an automated value-add, based on years of experience and management of thousands of servers and devices. With this experience, we can rapidly provide improved monitoring and alerting capabilities to all of our monitored clients.My team of experienced and dedicated professionals provide a personal interaction with every client, making sure that they understand the information that RMM provides, offering information, feedback, and their expert assistance on a daily basis.