As the UX Researcher for the Digital Customer Experience team, my role is responsible for facilitation and moderation of user research. Primarily conducting Qualitative research, I'm tasked with writing research briefs, planning studies, analyzing and summarizing findings, and reporting out summations to the immediate DXC team. I am also tasked with providing knowledgeable insights around research methodologies to team members, which aid in them conducting their own research.Partnering with many stakeholders in the discovery, moderation, and summation phases of each study played a crucial part in this role.

As a UX/UI Design and Research Consultant, I helped facilitate relationships with Sealed Air, Cisco, Johnson & Johnson, Potbelly, Global Medical Response, and Kroger Technologies. I took on the role of a Subject Matter Expert, helping clients discover new opportunities to grow their business by building UX/UI practices and engaging current and future staff.• Supported multiple clients during this role with ux design and research needs• Kroger - Designed dashboard and major sections of the NEXT web application for Pricing and Promotions• Reorganized large sets of data from over 70 different applications for the NEXT web application• Collaborated with more than 10 teams on multiple projects both web and mobile applications• Sealed Air - Support UX Research by handing multiple research initiatives at one time• Stepped into three role during a reorg period: UX Researcher, Project Manager, and Scrum Master• Conducted three workshops utilizing Miro to reorganize the way the UX Research team conducted research, set new delivery timeframes, and collaborated on the type of agile the team would be successful in• Cisco - Supported a small team of developers and engineers in making reassuring that designs were user friendly and the experience was on track• Used Cisco's design system to enhance designs of internal Intranet• Potbelly - Conducted competitive research on rewards journey in comparison to other companies rewards user flows in order to find pain points, obstacles and best practices• Created user flow outlining touchpoints that Potbelly uses to-date for their PB Perks Rewards Program• Provided SME knowledge to Global Medical Response helping to envision their rollout of a new response system by creating User and System Architecture flows• Conducted comprehensive usability research using both qualitative and quantitative methods, analyzing user session data to generate actionable insights.

• Led the overarching design strategy, focusing on solving user engagement problems and enhancing the overall user experience.• Set up robust design principles, guidelines, and best practices for exceptional user experiences.• Led two user feedback sessions, driving website enhancements like conversation features, journalist profiles, and tailored content.• Integrated user research into design, enhancing understanding of user behaviors, needs, and pain points.• Carried out usability studies on initial wireframes, testing the direction and effectiveness of design concepts.• Integrated a forum system to encourage user conversations around different stories

• Worked closely with developers, product owner, QA, product managers, and stakeholders on a scrum team.• Lead the design and research for multiple products including a large internal facing pricing and promotion product and several mobile applications.• Presented data to stakeholders and team members gathered from usability studies and user interviews around the Pricing and Promotion product.• Conducted small-scale user research with internal employees• Participated in PI Planning sessions an worked on an agile team.• Utilized programs such as Sketch, User Testing, and Optimal Workshop• Was a contributor to the Kroger Design System and a advocate for elements I designed for our product becoming a permanent element of the system.

• Applied design thinking with marketing and development teams for innovative, user-centric solutions.• Managed primary digital platforms designing graphics, banners, and interactive content to be displayed across both mobile and desktop applications• Helped manage six contractors working on various projects for both mobile and desktop applications• Enhanced design iterations with constructive reviews and collaborated with vendors for brand consistency.• Integrated data analytics in design processes to validate decisions, ensuring designs were not only aesthetically pleasing but also outcome-effective.

• Transformed creative ideas into compelling designs, interpreting client briefs with Adobe Creative Suite for quality wireframes and assets.• Produced under tight deadlines in a fast-paced environment• Led the 60th anniversary campaign, creating a coffee table book and digital graphics.• Cross collaborated with production, digital marketing, in-store marketing teams, and senior management

• Led/Participated in user flows brainstorming sessions• Prototyping/Product Structure/Strategy• Development Planning/Defined styles and layout

• Conceptualize and design high-quality assets for both print and Web• Master and maintain brand standards for consistency• Create press-ready assets/Create and retouch digital images as needed*This was a short-term contract position.

• Manage multiple projects daily on tight deadlines• Conceptualize and lead brainstorming groups for new designs on quarterly bases• Design, code and test email templates for multiple clients weekly• Design and manage multiple Wordpress sites• Conceptualizing new ideas for streamlining design themes, times and executions• Problem solving graphic design and email concepts on the fly

Aided in the design and production of presentation materials for multiple engineering projects. • Conception of New Projects• Communicating with project managers on deadlines, concepts and production• Press production of 10-30 presentation booklets, daily*This was a short-term contract position.

I was responsible for multiple projects on a daily basis while providing quality control over concepts and projects being developed by third-party creative’s.My role as a Creative Editor included:• Managing multiple projects on a daily basis• Meeting short and long term deadlines• Developing and editing graphics for both print and web• Select and edit photography to fit project parameters• Integrating and developing brand standards into a line a print templates for use across entire company• Utilize web based project management system for sharing, communication, completion of marketing and companywide projects• Work with marketing, web, creative and copywriter teams to develop concepts for each project; layout, photography, word placement, and color schemes.• Provide creative and brand guidance to other designers

• Produce logos, collateral, marketing campaigns, eblast segments, direct mailers, along with product catalogs, web graphics, web sites, landing pages and editing photography for print and web. •Experience with MailChimp and Constant Contact. •Utilize Adobe Illustrator and Adobe Photoshop for the production of graphical and photographic elements along with Adobe InDesign for Print. •Utilize Adobe Dreamweaver for the purpose of creating and editing HTML & CSS code for Front-End Web Design and Development. •Coding and designing full websites for several online entities. •Utilize Adobe After Effects in the creation of short animation clips for web; instructional and informational. •Use of lite JavaScript in Front-End Web Design to embed video into web pages.

• Utilized Photoshop and Illustrator to edit and create designs for Printed, CNC Milled, Laser Cut and Stenciled belt buckles. • Take customer designs/photos and place on belt buckle templates in Photoshop. • Create custom graphic and logo belt buckles for customers and for display on beltbuckle.com store• Create place holder images and graphics for web. Edit and upload images and content for web.

• Formulate basic layout design or presentation approach, and specify material details, such as style and size of type, photographs, graphics, animation, video and sound. • Review and approve proofs of printed copy and art and copy materials developed by staff members. • Confer with creative, art, copy-writing, or production department heads to discuss client requirements and presentation concepts, and to coordinate creative activities. • Hire, train and direct staff members who develop design concepts into art layouts or who prepare layouts for printing. • Attend photo shoots and printing sessions to ensure that the products needed are obtained. •Mark-up, paste, and complete layouts, and write typography instructions to prepare materials for typesetting or printing.

• Order supplies, boxes and shipping labels in a timely manner for use at each location.• Assist team lead with measuring, organizing and distribution of files.• Assist Prep team with unpacking and organizing supplies.• Keep team stocked with a constant flow of supplies.• Keep prep room clean and organized to enhance work productivity• Follow Shipping Procedures to inventory boxes and prepare them for shipments.• Correspond with Shippers to verify shipping dates and times for an on time shipment.• Pre-Prep Trust and Charitable files for review team.• Copy and collate documents along with simple finishing.

Designed and developed print collateral such as flyers, advertisements, and postcards for parties and special club events.

Was head designer in charge of creating print and brand collateral such as logo development, flyers, postcards, event cards, name place cards, clothing tags, ect. for Lore Emelio, fashion designer.

This job was more of a retail based customer service position. I provided digital print services along with binding, signs & graphics, retail sales and some graphic work including logo creation, layout design along with poster and banner design.

• During my attendance at The Art Institute of Charlotte I took on a student worker position with Susan Jetton, Director of Public Relations.• Create and manage events such as a Rock the Vote: Voter Registration drive during the 2008 election year registering over 100 students.• Designed flyers and posters for student life, events and announcements around campus.• Designer and co-editor of the student newsletter.

Interning for QNotes was an eye-opening experience. During my time with this LGBT publication, I was given many responsibilities, including:• Design of advertisements for multiple companies.• Pre-press techniques.• Conceptualization, design and development of their media kit (currently in use)

I discovered this internship on my own, made the phone calls and did the interview. I wanted to get a some experience under my belt in Web Design. • I learned skills in HTML coding, Dreamweaver, Fireworks, and Photoshop. • Produced professional web sites while gaining experience in FTP, VPN , and SEO.