- Oversight of high net worth properties in Prime Central London, including properties in Eaton Square, Queen Annes Gate and The Boltons. - Account and relationship management of the company’s key clients- Liaising with key stakeholders in the day-to-day management of the properties- Control of client fund accounts and assessment to identify areas of cost saving - Management of maintenance both planned and reactive - Reporting to the client on the performance of the asset

- Extensive portfolio across Suffolk consisting of 100+ properties- Properties include numerous Schools and commercial properties - Established and implemented a Rent and Service Charge Management Process across the portfolio- Managing a team to deliver the service charge management process - Preparing Budgets and managing these throughout the financial year whilst tracking associated property expenditure - Playing a key role in the tender process for service providers- Overseeing the FM Budgets for the portfolio including Cleaning, Catering, Security and Grounds services- Responsible for client relationships and conflict resolution - Regularly meeting with key stakeholders at schools and corporate properties across the county which is a key part of the service delivery model which has been established.

- Management and oversight of the leasing process – negotiation and execution - Preparing and implementing Service Charge Budgets for the common areas of the properties plus maintaining all financial controls for the portfolio- Strategic planning for additional revenue generation via supplemental leasing – storage rooms, parking spaces and terrace areas - subsequently increasing revenue- Managing relationships with large international tenants - Periodical analysis and reporting of market conditions to recommend rental rates to the landlord - Liaising with Real Estate Agencies to bring new tenants to the properties - Oversight of all service providers including management of tenders, development of KPI’s and financial control

- Solely responsible for the Management of Owner’s Association’s for a range of properties, comprising of a high-rise towers and mixed use properties (2000 + units)- A portfolio consisting of Residential, Commercial and Retail spaces displays diverse management capabilities- Seven direct reports, consisting of Administration, Building Managers and Community Coordinator positions - Indirectly responsible for the oversight of forty three service providers throughout the portfolio- Securing and enhancing owner investment with the highest levels of property management and service delivery- Development and implementation processes and procedures for enhancing service delivery- Facilitating Board Meeting’s & Annual General Meetings of the Owner’s Association - Budget preparation, effective record keeping and maintaining financial & accounting records- Main point of contact for all residents. Communication Strategy developed to ensure relevant building information is effectively communicated. - Implementation of community cost saving and revenue generation initiatives for the Associations whilst implementing community enhancement initiatives- Compliance with legislation and directives from the regulator, whilst acting as the point of contact between the key stakeholders and the government authorities- Analysing Key Performance Indicators and Service Level Agreements to effectively manage service providers. - Arrange necessary insurance cover for the properties - Management of the tender evaluation and negotiation phase to ensure extensive scopes and performance indicators are developed.- Developing measurable standards and targets for service providers to reduce energy consumption and promote renewable energy sources.

- Providing inspection and regulatory services in connection with unauthorized building developments throughout the district. Protecting natural environments and safeguarding fragile localized communities. Pro-active qualities displayed within this role lead to improved relationship with the local community- Offering renewable energy and sustainability related advice and guidance to homeowners and businesses. Promoting green building techniques. Effective action will lead to a more sustainable future. Gave the opportunity in increase knowledge on renewable energy and sustainable building techniques. - Formulating solutions when planning permission has been breached. Often two parties with strong conflicting views are vocal. Conflict resolution, negotiation technique and the ability to present solutions are a key skill taken from these instances. Ensuring a sustainable cohesive environment for all. Continued interpretation and relaying of policy documentation ensured up to date information was being portrayed. - Investigating and presenting evidence to the planning committee or court rooms. In the interest of a committee agreed decision a key factor is the quality of the information presented. The ability to develop concise, informative and fully rounded presentations ensured effective results. - Management of cross boundary integration- Team leader in ensuring a successful merge between Planning Enforcement Departments. Created a joint policy to generate instant results from the newly created team. Highly commended by superiors for this project.