Tim Fisher Email and Phone Number
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I currently lead the team of Uber product designers, UX writers, and UX researchers who help enable millions of Uber drivers and Uber Eats couriers worldwide to earn and achieve on the Uber platform.I am a proven design and innovation executive with over two decades of experience using design as a tool for achieving competitive advantage. I specialize in rallying multidisciplinary teams to design products and services that drive growth and customer loyalty. With an entrepreneurial spirit, I have founded and led profitable business units, held P&L responsibility, and served as an owner/partner of agencies.I’m a user-centered problem solver and career-long practitioner of design thinking and doing. My skill set combines strategy, design, technology, business building, and leadership. Outside of work I’m passionate about my wife and two kids, playing music, and fixing up our house with skills learned solely on YouTube.Key skills: Design team leadership, product design and development, customer experience (CX) strategy, service design, , design thinking methods/tools, innovation strategy, agency business development, marketing, account growth, , agency business optimization.
Uber
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Senior Manager, Product DesignUber Sep 2018 - PresentSan Francisco, California, UsDriving design innovation and user experience improvements across the organization’s core product suite, building and leading a multi-disciplinary team of 11 to launch high-impact solutions improving the driver and courier experience.-Spearheaded the total redesign of the Uber Driver application, leading prototype development, user research, and strategic planning over two years to improve engagement and usability for millions of users globally.-Oversaw the development of a scalable user interface system to expand the capabilities of the Uber Driver app, integrating newly-introduced delivery types and accessible workflows to enable rapid growth without significant redesigns.-Partnered with the VP of Product Management to define the future state of the Uber Driver experience, launching a unified strategic vision shaping the organization’s product and experience roadmaps for the next three years.-Fostered a culture of continuous improvement, knowledge-sharing, and employee empowerment, maintaining one of the lowest attrition rates across the design organization and creating opportunities for professional growth.
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Vice President Of Customer ExperienceScansion Inc Jun 2017 - Aug 2018San Francisco, California, UsDrove the growth and expansion of a boutique innovation strategy consulting firm as a key partner, overseeing all aspects of new business development, marketing, partner development, and thought leadership while guiding the development of innovative product and service offerings. -Redefined all available service offerings based on partner goals and client feedback, spearheading the portfolio’s re-launch alongside a refreshed brand identity to significantly improve client acquisition.-Designed and led a comprehensive survey uncovering insights across the innovation space, leveraging competitor and market data to position the firm as an industry thought leader and inform strategic planning despite market challenges. -
Director, Experience DesignSalesforce Feb 2017 - May 2017San Francisco, California, UsLed Customer Experience practice development and key account growth in Customer Success Group after Salesforce acquisition of Sequence LLC. -
Vice President Customer ExperienceSequence Feb 2016 - Jan 2017San Francisco, Ca, UsEstablished, scaled, and led the firm’s Customer Experience practice, owning the development of core service offerings, value proposition, and strategic messaging to successfully penetrate a highly-competitive market. Built and developed a high-performance, multi-disciplinary team while cultivating relationships with executive-level industry leaders to create a robust business portfolio.-Drove new business and account growth of 100% year over year, leveraging customer success stories to amplify the reach of the practice’s UI, UX, design strategy, and service design offerings. -Positioned the firm for continued success and its eventual acquisition by Salesforce – selected to lead the Service Design practice within Salesforce’s Customer Success group following the team’s integration. -
Account DirectorSequence Oct 2012 - Jan 2016San Francisco, Ca, UsLed account acquisition, strategy, growth and delivery across multiple anchor client relationships. • Engagements spanned innovation strategy, customer experience design, brand expression, and cross-platform digital product development.• Led project planning with input from multidisciplinary team • Led delivery teams including UI/UX, service design, front end dev, content, and research• Responsible for shaping solutions, ensuring quality of deliverables, meeting revenue/profitability targets, maintaining high team morale, staffing/recruiting, team mentorship, project leadership, communicating value of deliverables to executive management
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DirectorSmart Design Llc Nov 2008 - Sep 2012Brooklyn, New York, UsWorked alongside client executives and project teams to identify ways to utilize design thinking, methods, and talent to achieve competitive advantage and measurable results.• Top performing new business contributor in 2010; secured and grew multi-million dollar accounts • Served on leadership team guiding overall direction of the company• Managed and grew multidisciplinary team• Engagements brought to market physical products, digital products, and services -
DirectorMetadesign Aug 2003 - Oct 2008Berlin, DeOwned new business development at industry-leading identity design and interactive agency. -
Director, Business DevelopmentPaper(Media) 2001 - 2003Held partner role at boutique Web consulting agency.
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Business Development ManagerSapient 1998 - 2000Boston, Ma, UsSold and delivered Web consulting at scale during the dot com boom cycle. -
Business Development AssociateStudio Archetype 1996 - 1998Cut my teeth during the birth of the commercial Internet at one of the first Web consultancies.
Tim Fisher Skills
Tim Fisher Education Details
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University Of Colorado BoulderJournalism -
Cooper Professional EducationTransforming Customer Experience
Frequently Asked Questions about Tim Fisher
What company does Tim Fisher work for?
Tim Fisher works for Uber
What is Tim Fisher's role at the current company?
Tim Fisher's current role is Head of Product Design for Uber Drivers and Couriers | Global Design Leader | Driving Innovation, Scalable Design Systems, and Exceptional User Experiences | 25+ Years in Product Design & Strategy.
What is Tim Fisher's email address?
Tim Fisher's email address is ti****@****nce.com
What is Tim Fisher's direct phone number?
Tim Fisher's direct phone number is +141538*****
What schools did Tim Fisher attend?
Tim Fisher attended University Of Colorado Boulder, Cooper Professional Education.
What skills is Tim Fisher known for?
Tim Fisher has skills like Crm, Experience Design, Leadership, Interaction Design, Design Strategy, Business Development, Strategy, Mobile Strategy, Digital Strategy, Creative Strategy, Design Thinking, Brand Architecture.
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