Tim Kirwan Email and Phone Number

Responsible for maintaining and growing the relationship between the centralized IT Infrastructure organization and Business-aligned application-development IT teams.Recently volunteered to fill the additional role of Product Owner for our Mainframe Services team. Responsibilities include managing and prioritizing in-coming project demand, overseeing resource capacity limitations, and balancing the on-going challenge of too much demand versus limited resource capacity.Played a key part in re-designing our Demand Management, Problem Management, and Asset Management processes.Managed the enterprise-wide project to replace our aging mainframe terminal emulator with a modern, vendor-supported emulator that provides enhanced security capabilities.

Responsible for resource management and project management functions associated with large outsourced project teams. Managed a portfolio of projects to ensure specific service-level agreements.

Supported the Corporate Trust Services organization. Responsible for driving the delivery of technology products and solutions implemented in support of process efficiencies and controls. Facilitated the relationship between the technology organization and business teams, and acted as the point of contact for solution planning, sizing, and fulfillment.• Responsible for providing direction to staff members; prioritizing and adjusting work as business demands changed.• Led effort to identify and prioritize enhancements for business-critical variable-rate bond principal/interest payment-calculation system.• Led team in identifying alternatives for replacing existing “Paying Agent” capability with a best-in-class solution.• Led team to re-engineer bond interest calculation and payment process and identify corresponding technology solution.

Responsible for managing the relationship between disparate IT teams in a highly distributed work environment. Accountable for ensuring IT infrastructure capabilities were aligned with and available to effectively support Cargill’s lines of business. Managed the relationship with several Business Units across multiple geographies.• I significantly improved the relationship between the IT resources supporting a large Business Unit and Corporate IT through collaborative partnering, leading to greater responsiveness and support to the business.• I effectively translated business requirements and growth strategy to IT staff, increasing their awareness and overall understanding of the importance IT infrastructure has to the different Business Units and their customers. This helped ensure high-priority business-sponsored projects were addressed in the appropriate timeframes.• I identified and resolved “single points of failure” in infrastructure supporting remote offices and critical applications. Improvements reduced or eliminated costly business disruptions.• I assisted in strengthening the Demand Management process for Corporate IT, improving our ability to service our internal partners and optimize the value to Cargill by working on the right project requests in the right order of priority. Improvements in this space increased the overall value IT delivered to the business.• I led the global communication effort in the successful deployment of a state-of-the-art network solution for all significant sites across Cargill’s lines of business. The success of the communication effort ensured the different lines of business were aware of this enterprise initiative and had proactively taken steps to plan and staff for the initiative.

Responsible for supporting the information, application, and process needs of the Global Medical Affairs and Global Regulatory Affairs organizations. Managed people and projects to develop and implement information systems in support of the company’s compliance efforts.• I led the IT effort associated with an Alternate Service Provider initiative for clinical trial data. Designed to save $1.4 million in two years.• I led the on-time, under-budget implementation of software product for registration of pharmaceutical and medical device products, allowing business to reduce the time and effort required for new-product registration requests. • I managed the critical system that supports medical device adverse event reporting process, including business-process improvements, infrastructure improvements, functional enhancements, and daily support. • I completed the on-time, on-budget implementation of Remedy ARS call-tracking system to track and trend cause of support calls, improving IT’s ability to reduce support costs by finding and eliminating root cause of problems.

Aligned the technology needs for several large Business Units as well as the Administrative Functions with Corporate IT resources and services. Integrated Corporate IT and Business Unit IT capabilities to provide timely, value-added technical solutions in support of business planning processes and strategies.• I led and planned infrastructure decisions for new office location involving resources from seven Business Units. Office was opened on time and with minimal infrastructure issues.• I led the effort to implement productivity improvements for the Innovation Acceleration Center through infrastructure enhancements.• I managed IT relationship with two joint ventures to ensure the infrastructure met business and legal requirements.• I reduced Business Unit spend on Corporate IT services by analyzing Corporate IT charge model and identifying opportunities for cost reduction.

Managed a $1.5M budget and a seven-member staff that provided the technical, functional, and administrative support to IT organizations running the Progress toolset and QAD’s MFG-PRO product.• I led the department to provide low-cost, value-added services such as industry and process knowledge consulting, centralized vendor management, and short-term, emergency-based staff augmentation.• I developed and implemented cost model for internal clients resulting in continuation of long-term engagement.• I negotiated price reductions on QAD annual maintenance long after software purchases had been made.• I devised an innovative approach to use unspent funds in vendor pre-paid account; increased value to internal clients.

Responsible for supporting information, application, and process needs of the Newsprint Paper Division.

Responsible for managing consulting engagements at client sites.