Tim Kitzing Email & Phone Number

Kansas City, MO, US

Kansas City, MO, US

Bloomington, MN, US

• Lead 5 member distributed Salesforce development team
• Design scalable data models and technical solutions on the Salesforce platform.
• Own the technical CPQ, Conga, Service Cloud, Sales Cloud, NetSuite Roadmap
• Collaborate with business leaders, including C-Suite (CTO, Rev Ops and CCO) to gather complex business requirements to enable business transformation.

Kansas City, MO, US

• Lead 25+ member high-performance global distributed software engineering team
• Direct multi-million-dollar technology and staffing budget. Forecast budget needs, technology needs, and contract renewals
• Instituted the Center of Excellence (CoE) for enterprise Salesforce, including architecture and data governance, competitive training plans, and certification bonus program
• Organize and lead code review sessions including code quality scan results
• Designed FinTech solution for new banking product.
• Designed GenAI solution to route customer inquiries away from support to self service options.

Baltimore, Maryland, US

• Gathered functional and technical requirements from client and prioritized the work
• Wrote user stories for development team
• Designed and built custom solutions using the High Velocity Sales, Sales Cloud and Service Cloud
• Implemented Pardot email marketing solution
• Led end of Sprint demos with client leadership
• Planned and performed production deployments and established release notes documentation templates

Indianapolis, IN, US

• Designed technical architecture for large manufacturing client Salesforce implementation
• Gathered requirements with IT Security to ensure following client security architecture and PII information was restricted
• Wrote technical API specs for connecting to Platform Events
• Designed Visio/Lucid diagrams for technical knowledge transfer sessions
• Led code review sessions with distributed onshore and offshore teams

Kansas City, MO, US

• Led Center of Excellence, including facilitating weekly and monthly sessions
• Led strategic roadmap sessions with 4 C-Suite executives monthly
• Architected and built loan tracking and approval process using Salesforce Sales and Service Cloud
• Performed document migration steps for Salesforce Classic Service Cloud migration into newly implemented Sales Cloud instance
• Partnered across the organization on a complex Financial Services Cloud implementation.

Kansas City, MO, US

• Led team of 6 Salesforce Developer and Administrators for initial implementation in Sales Cloud
• Facilitated requirements gathering sessions with business leaders across 6 product teams
• Designed DevOps processes to ensure CI CD principles were followed.
• Hired, mentored, managed Salesforce team members

Kansas City, Missouri, US

• Architect for the Salesforce, SharePoint, and Document imaging products, Managed the Salesforce Roadmap
• Managed multiple teams of 3-6 direct reports each including salary, and all human resources, and maintained $2 Million budget
• Kanban/SCRUM master for multiple application development teams.
• Led Center of Excellence for Salesforce, including product Roadmap, upskilling, governance and change management
• Presented business solutions to 4 C-Suite executives and 4 members of IT Senior Leadership twice per year
• Drove adoption of Salesforce to over 89% with 350+ pre-sales and post-sales users

Kansas City, Missouri, US

• Troubleshot software system outages. Initiated and implemented changes to the Dynamics CRM application
• Trained User Acceptance Test (UAT) testers on how to use new functionality with 20+ demonstrations
• Maintained 3 vendor relationships – Microsoft, Consulting Companies, Salesforce

Kansas City, MO, US

• Wrote test scripts and use cases
• Wrote JavaScript, HTML, CSS for web applications
• Configured Remedy application
• Designed SharePoint sites with moderately complex Nintex Workflows
• Gathered software enhancement functional requirements
• Served as a SME for knowledge management tool

Kansas City, MO, US

• Gathered and wrote business, technical, and functional requirements
• Developed SharePoint site collection (15-20 site) for entire department
• Collaborated with team to write SharePoint best practices documentation
• Facilitated software enhancement testing
• Wrote contingency test scripts and conducted testing during testing events
• Mocked up recommendations for how enhancements should to be designed

Kansas City, MO, US

• Designed User Experience (UX) for over 20-large and complex SharePoint sites
• Including: Visio diagrams, wire framing, and mockups
• Wrote and presented technical recommendations to Executive Management
• Designed training materials for ImageNow software
• Developed SharePoint sites and complex workflows
• Facilitated meetings with nationwide audiences

Morrisville, NC, US

o Led team of instructional design consultants through seven software releases of vendor produced billing softwareo Served as a SME meeting with vendor programmerso Deciphered technical documents and rewrote into trainable formatso Developed self-paced online training with Captivate for a call centero Developed facilitator led training materials including.

Leawood, KS, US

• Organized project plans for the rest of the team
• Wrote storyboards and presented to management
• Designed graphics using Adobe Illustrator
• Programmed in ActionScript 3.0 Flash tutorials

Maryville, MO, US

• Assisted 75-150 students, parents, or faculty daily either on the phone or in person
• Sales representative for all athletic and performing arts events
• First level of contact for Alumni joining the Athletic Booster Club