Tim Kitzing Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Bloomington, Mn, Us

• Lead 5 member distributed Salesforce development team• Design scalable data models and technical solutions on the Salesforce platform.• Own the technical CPQ, Conga, Service Cloud, Sales Cloud, NetSuite Roadmap• Collaborate with business leaders, including C-Suite (CTO, Rev Ops and CCO) to gather complex business requirements to enable business transformation.

Kansas City, Mo, Us

• Lead 25+ member high-performance global distributed software engineering team• Direct multi-million-dollar technology and staffing budget. Forecast budget needs, technology needs, and contract renewals• Instituted the Center of Excellence (CoE) for enterprise Salesforce, including architecture and data governance, competitive training plans, and certification bonus program• Organize and lead code review sessions including code quality scan results• Designed FinTech solution for new banking product. • Designed GenAI solution to route customer inquiries away from support to self service options.

Baltimore, Maryland, Us

• Gathered functional and technical requirements from client and prioritized the work• Wrote user stories for development team• Designed and built custom solutions using the High Velocity Sales, Sales Cloud and Service Cloud• Implemented Pardot email marketing solution• Led end of Sprint demos with client leadership• Planned and performed production deployments and established release notes documentation templates• Led code review sessions with distributed onshore and near shore teams

Indianapolis, In, Us

• Designed technical architecture for large manufacturing client Salesforce implementation• Gathered requirements with IT Security to ensure following client security architecture and PII information was restricted• Wrote technical API specs for connecting to Platform Events• Designed Visio/Lucid diagrams for technical knowledge transfer sessions• Led code review sessions with distributed onshore and offshore teams

Kansas City, Mo, Us

• Led Center of Excellence, including facilitating weekly and monthly sessions• Led strategic roadmap sessions with 4 C-Suite executives monthly• Architected and built loan tracking and approval process using Salesforce Sales and Service Cloud• Performed document migration steps for Salesforce Classic Service Cloud migration into newly implemented Sales Cloud instance• Partnered across the organization on a complex Financial Services Cloud implementation.

Kansas City, Mo, Us

• Led team of 6 Salesforce Developer and Administrators for initial implementation in Sales Cloud• Facilitated requirements gathering sessions with business leaders across 6 product teams• Designed DevOps processes to ensure CI CD principles were followed.• Hired, mentored, managed Salesforce team members

Kansas City, Missouri, Us

• Architect for the Salesforce, SharePoint, and Document imaging products, Managed the Salesforce Roadmap• Managed multiple teams of 3-6 direct reports each including salary, and all human resources, and maintained $2 Million budget• Kanban/SCRUM master for multiple application development teams. • Led Center of Excellence for Salesforce, including product Roadmap, upskilling, governance and change management• Presented business solutions to 4 C-Suite executives and 4 members of IT Senior Leadership twice per year• Drove adoption of Salesforce to over 89% with 350+ pre-sales and post-sales users• Architect and builder of declarative Budget Planning tool and related reports forecasting • Developed investment application to track company funding status including when Series funding expires• Served on Change Advisory Board for entire IT organization

Kansas City, Missouri, Us

• Troubleshot software system outages. Initiated and implemented changes to the Dynamics CRM application• Trained User Acceptance Test (UAT) testers on how to use new functionality with 20+ demonstrations• Maintained 3 vendor relationships – Microsoft, Consulting Companies, Salesforce

Kansas City, Mo, Us

• Wrote test scripts and use cases• Wrote JavaScript, HTML, CSS for web applications• Configured Remedy application • Designed SharePoint sites with moderately complex Nintex Workflows• Gathered software enhancement functional requirements• Served as a SME for knowledge management tool• Served as a SME for service catalog application• Collaborated with vendors and internal teams for future projects

Kansas City, Mo, Us

• Gathered and wrote business, technical, and functional requirements• Developed SharePoint site collection (15-20 site) for entire department• Collaborated with team to write SharePoint best practices documentation• Facilitated software enhancement testing• Wrote contingency test scripts and conducted testing during testing events• Mocked up recommendations for how enhancements should to be designed • Led staff on boarding for new members join team• Conducted interviews (along with Management) for potential hires• Configured Pivotal CRM application to integrate custom survey solution

Kansas City, Mo, Us

• Designed User Experience (UX) for over 20-large and complex SharePoint sites• • Including: Visio diagrams, wire framing, and mockups• Wrote and presented technical recommendations to Executive Management• Designed training materials for ImageNow software• Developed SharePoint sites and complex workflows• Facilitated meetings with nationwide audiences• Programmed web sites and web applications

Morrisville, Nc, Us

o Led team of instructional design consultants through seven software releases of vendor produced billing softwareo Served as a SME meeting with vendor programmerso Deciphered technical documents and rewrote into trainable formatso Developed self-paced online training with Captivate for a call centero Developed facilitator led training materials including facilitator guides and PowerPoint presentations

Leawood, Ks, Us

• Organized project plans for the rest of the team• Wrote storyboards and presented to management• Designed graphics using Adobe Illustrator• Programmed in ActionScript 3.0 Flash tutorials

Maryville, Mo, Us

• Assisted 75-150 students, parents, or faculty daily either on the phone or in person• Sales representative for all athletic and performing arts events• First level of contact for Alumni joining the Athletic Booster Club