Tim Williams Email & Phone Number

Ontario, Canada

Bangkok, Thailand

Working with Thai Service Providers to provide solutions for Wireline (DOCSIS, DSL, FTTx) and Wireless (3G/4G) environments for automation, policy control, Big data Analytics, Traffic Management and security use cases.Deliver presentations and product demonstrations to customer often focused to their senior leadership team to showcase Sandvine’s product.

Auckland, New Zealand

• Working directly with and educating Internet Service Providers and partners in the Australia New Zealand and Pacific region on how Sandvine solutions can increase subscriber quality of experience, reduce costs, defer.
• Manage trials to demonstrate the technical capabilities and advantages of the Sandvine product suite for the proposed use cases which involve creating a solution design, trial test plan as well as installing.
• Respond to RFPs by building proposed solutions with supporting documentation and proposals as well as describing the technical details and compliances to the solution requirements and how our solution will integrate.
• Deliver customer presentations and demonstrations to showcase Sandvine’s products.
• Support Sandvine project implementations, providing installations, policy control programming and service readiness testing when needed.
• Be the link between the customer and product development to assist with the identification and championing of improvements in Sandvine products based on customer feedback and market demands.

Toronto, Canada Area

• Customer presentations, bids and proposals coordination as well as network & solution design.
• Lead and execute trial activities, including installation and commissioning, policy implementation, test execution and report generation.

San Diego, Toronto, San Francisco

• Managed the Sandvine elements and acted as a liaison between Sandvine and the customer
• Regression test new policies and configuration in lab to vet changes before production network implementation
• Developed detailed method of procedures for operations staff to follow when implementing changes
• Troubleshoot issues and facilitated support escalations
• Daily monitoring of system health including KPIs, alarms, logs
• Audited the deployed solution to improve consistencies in configurations across regions and increase reliability

Kitchener, Canada Area

• Responsible to install, configure and deploy Sandvine equipment for global customers both remotely and onsite
• Provide professional services to implement customer solutions, and migrate deployments to new equipment and configurations.
• Travel globally to customer site with high degree of flexibility
• Integrate and test Sandvine equipment interoperability with other telecommunications vendor equipment
• Responsible for planning and producing low level design documentation
• Sharing Sandvine product knowledge through working alongside as well as informal training sessions with partners and customers

Kitchener, Canada Area

• Provided technical support for numerous international ISP customers to resolve networking equipment or device issues over the phone/web/email
• Utilized many industry tools to independently diagnose and resolve customer issues, such as packet captures and analysis, and reporting tools
• Reproduced customer issues in lab to mimic production environment for further troubleshooting and product defect analysis
• When appropriate, escalated issues to other internal departments such as security operations or software engineers in order to resolve issues from bugs in specific code release
• Documenting issues and resolutions as well as method of procedures for maintenance activities

Ottawa, Canada Area

• Provided sales of DSL, fibre and wireless products and services exclusive to Bell retail outlets
• Consistently exceeded sales targets for home and mobile services
• Provided competitive consumer solution packages for all aspects of Bell products
• Always kept current and knowledgeable regarding latest promotions and product details, as well as being well informed of competitive offers and products

Kitchener, Canada Area

• Independently travelled to customer sites in countries located in North and South America, Europe, Africa and the Middle East to deliver technical training sessions in both French and English
• Provided technical product training to all new hires as well as many international ISP’s both in-house as well as abroad at customer sites
• Offered consulting services concerning the best options and practices for network traffic management specific to individual customer’s networks
• At times, installed and configured network management equipment prior to delivering technical training sessions
• Developed lab material for students to engage hands on and familiarize themselves with configuring Sandvine equipment and creating policy

Ottawa, Canada Area

• Provided sales of cable and wireless products and services exclusive to Rogers’ retail outlets
• Dealt with post-sales customer service related issues
• Within the first week of employment, attained second highest sales ranking in the Ottawa district. Consistently ranked within top 3 sales and resigned position ranked as number one in mobile sales in Ottawa district
• Repaired many broken handsets by replacing various hardware components, reinstalling software and general configuration changes
• Specifically selected and transferred for launch of new flagship store in Ottawa to help store be poised for its grand opening by training new employees, preparing computer systems and organizing inventory efficiencies