Tim Langston Email & Phone Number

Marietta, Georgia, United States

• Monitor and review staffing level in units throughout the hospital system• Calculate staff to patient ratios to determine staffing requirements for the units• Forecast Future Fill Rate/Staffing needs based on staff availability and projected census• Audit closed future schedules for low staffing levels/FTE leakage, report findings and provide recommendations for recruitment or interfacility movement based on skills• Create/insert schedules in Smart Square for staff picking up shifts• Deploy Core/Float staff to units within facility based on unit needs and staff member skill• Deploy Enterprise staff to facilities in assigned region based on needs/critical ratios• Recruit staff for facilities in need of staffing for specific shifts and skills• Answer calls in the Resource Management Center queue that are calling out for shifts, picking up extra shifts for overtime and incentive or spot bonus offers• Open self-scheduling option in Smart Square for schedule selection based on baseline forecast and FTE increase from business intelligence data for projected census numbers• Run reports and compile data for report dashboards and readouts for facility leaders and executives providing the staffing levels for facilities, fill rates and staff that have been delayed or cancelled due to low census and report out on staff not in attendance due to unscheduled absence, unscheduled PTO and no call/no show• Supervise and support Staffing Analysts on the shift, monitor the RMC ACD call queue to ensure service level KPI’s, clear roadblocks and address escalated issues for staffing needs, scheduling requests, contract interpretation/clarification and Team Member eligibility for Spot Bonus and other financial incentive offers

Griffin, Ga

• Receive orders/referrals for outpatient Physical/Speech/Occupational Therapy• Verify insurance/benefits coverage and schedule for evaluation.• Created medical record in EPIC MR and WebPT for charting, billing, set patient preferences for automated call/text/email for appointment reminders.• Check patients in for appointments, collect and scan any required documents in to medical records and collect any patient financial liability due at time of service.• Build out schedule for future/recurring appointments, block out time and dates based on the provider’s availability and clinic hours. Handle calls related to scheduling, patient account activity, daily/weekly/monthly census and reconciliation of charges.

Atlanta, Ga

• Extract and retrieve report data for new Disability/LOA claims. Analyze the report data to identify the new claims for coding the employee work schedules and payroll updates.• Create and assign the claim record for analyst to monitor the claim for approval/denial and code the employee work schedule in NICE IEX/WFM.• Process the employee’s return to work to restore access to internal systems• Provide weekly and ad hoc reports on claims to calculate attendance points to determine if the employee is within satisfactory limits or if disciplinary action was required.

Atlanta, Ga

• Created work forecasts and employee schedules for contact/call centers over multiple lines of business that operated within normal business hours and 24x7x365 environments.• Schedule creation was based on either preference-based or pattern-based bid schedules depending on location and working agreement. Opened and closed bids for schedule bidding period and awarded bids based on seniority/bid preference.• Performed Intraday and Resource Management duties for daily tasks, coding, schedule updates, agent skilling, schedule trades, employee call outs and PTO requests.• Responded to and participated in outage management and restoral events.• Managed annual PTO selection process and administered subsequent changes over the year.• Provided regular analysis to assist in the determination of staffing plan changes and reported results or uploaded to dashboards for readouts.• Administered the WFM system to build new agents, move agents and remove departing agents. • Responded to scheduling/forecast/intraday inquiries, problems reported with the WFM software from both WFM and agent role user interfaces. Would engage next tier of support if needed for more complicated user issues.

Atlanta, Ga

• Resolved customer issues referred to The Office of the President related to problems with home telephone and internet service. • Worked to resolve the issues with other department contacts until resolved and the customer indicated they were satisfied with the resolution.• Made follow up contact with the customer to make sure no further problems were encountered.

Macon, Ga

• Received calls from residential and small business customers to report issues with service.• Performed troubleshooting and mechanized loop testing to determine the problem.•Issue trouble report and dispatch order to appropriate internal/external department to restore/repair service.