Tim Leah Email & Phone Number

Stockport District, Gb

Stockport, England, United Kingdom

Stockport, England, United Kingdom

Stockport, England, United Kingdom

Stockport, England, United Kingdom

Stockport, England, United Kingdom

Stockport, United Kingdom

- Handling inbound calls, processing emails, faxes or on-line requests from customers.- Liaise with customers, advise and act accordingly on all related enquiries and reservations, in accordance with company standards via any communication method including on-line.- Liaise with suppliers on customer’s behalf, checking availability, negotiating suitable rates and advising of special requirements. - Ensure correct and timely issuing of tickets/hotel bookings comply with IATA/ATOC/ATOL… Show more - Handling inbound calls, processing emails, faxes or on-line requests from customers.- Liaise with customers, advise and act accordingly on all related enquiries and reservations, in accordance with company standards via any communication method including on-line.- Liaise with suppliers on customer’s behalf, checking availability, negotiating suitable rates and advising of special requirements. - Ensure correct and timely issuing of tickets/hotel bookings comply with IATA/ATOC/ATOL regulations.- Ensure all changed or cancelled travel/hotel/venue arrangements are re-issued, cancelled and refunded as per company standard or supplier regulations.- Ensure PNR/confirmation is 100% accurate prior to confirmation, documentation, ticketing, accounting and include MI entries for savings reports if applicable. - Advise any restrictions applicable to the reservation made. - Use the reservation computer systems to access hotel, company and traveller information and to ensure that the correct detail is recorded. - Deal with enquiries relating to non arrivals, late cancellations, out bookings and client feedback. - Provide the Customer Care Department with written and verbal feedback regarding any service which the client may be pleased or dissatisfied with. - Respond to customer concerns and enquiries in a prompt and courteous manner to ensure customer satisfaction. - Process any administration tasks as instructed. - Provide advice on passport, visa, health and security requirements. Show less

Stockport, United Kingdom

- To process bookings, amendments and cancellations via multiple contact channels- To deliver customer service excellence through accuracy and quality- Ensure best value fares / rates are offered in line with customer requirements- To effectively resolve customer and supplier queries, escalating where appropriate- To support colleagues with customer and product knowledge- To communicate in a professional manner at all times both internally and externally- To exceed… Show more - To process bookings, amendments and cancellations via multiple contact channels- To deliver customer service excellence through accuracy and quality- Ensure best value fares / rates are offered in line with customer requirements- To effectively resolve customer and supplier queries, escalating where appropriate- To support colleagues with customer and product knowledge- To communicate in a professional manner at all times both internally and externally- To exceed customer expectation by demonstrating an in-depth knowledge and understanding of travel requirements for key stakeholders (e.g. VIPs)- To pro-actively monitor travel arrangements for key stakeholders (e.g. VIPs) in order to identify and resolve potential issues e.g. sourcing alternative routes to avoid flight disruption - To complete follow up courtesy calls where applicable - Attend recommended training sessions, courses and educational familiarisation tripsIn September 2014 the Senior Consultant job role changed to the above. Prior to this date responsibilities/duties included:- Assisting the Team Manager in the development and management of team members.- Deputise in the Team Manager’s absence.- Support Consultants in all areas including assistance with difficult calls, questions and problem bookings.- Identify any conflicts between hotels and clients, resolve where possible or manage escalation.- Monitoring daily reports to ensure that bookings are being placed with preferred partners (when possible) and that SLA’s are being met.- Ad hoc tasks requested by the Team Manager.- I currently manage the overseas email inbox (both interacting with clients and hotels) and managing overseas booking queues, ensuring all bookings are completed within SLA’s and prioritising where needed.- Respond to client concerns and enquiries in a prompt and courteous manner to ensure client satisfaction. Show less

Stockport, United Kingdom

Duties included:- Handling in-bound calls, processing emails, faxes or online requests from clients.- Liaise with suppliers on clients’ behalf, checking availability, negotiating suitable rates and advising of any special requirements.- Using the in-house reservation system to access hotel, client and traveller information to ensure correct details are recorded.

Stockport, United Kingdom

I held three positions within Horizon Finance. Two based upon incoming calls (one taking applications and the other on the Customer Service desk) and one based upon outgoing calls on the Sales Team

Marple, Stockport

Following up leads provided by personal injury companies to gather all the required details for a solicitor to pursue the claim on before of the client. This involved both incoming & outgoing calls, email interaction and mail.

Stockport, United Kingdom

Various Positions – including customer service skills, both face-to-face and via the telephone.

Nvq Level 3, Customer Service, Pass

Nvq Level 2, Customer Service, Pass

A/S Levels, Sociology, Psychology And It

A/S Levels, Mathematics, Business Studies And Law

Nvq Level 2, Accounting, Pass

Education record