Tim L. Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Alexa Translations provides A.I.-powered translations for the largest and mostprestigious legal, financial, and government institutions. Our unique combinationof advanced technology and professionally certified translators deliver tailoredsolutions with unparalleled quality. Thanks to over two decades of award-winningclient success, you can rely on us as a true extension of your team.

Montreal, Quebec, Canada

- Responsible for the start-up of operations for more than 10 major airlines- Ensured effective and efficient managing and administering of the station. - Accountable for on-time departures,- Customer/account management- Maintain the highest level of safety, security and service standards for both above the wing and ground operations.- Maintain close rapport with the governing and regulatory authorities in the station (ADM)- Provide managerial and administrative support to personnel within the station (350-380 employees)- Interface with all agencies pertaining to the performance and profitability of the station

Montreal, Quebec, Canada

- Conduct classroom instruction/ facilitation related to Customer Service Regulatory and/or people skills, as required- Evaluate/coach trainee performance and provide timely feedback/coaching to participants- Provide coaching and operational support to front line employees as required.- Plan and schedule training activities, training events and other training related activities- Complete existing training/communications material such as pre and post-training documentation.- Review, evaluate, recommend changes and modify existing or proposed training programs.- Assist in the development and maintenance of training programs.- Participate in the development of required training material.- Liaise with Training Delivery Managers and other members of the Customer Service Training team. - Provide and solicit feedback.- Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.- Provide support and coaching to future e-learning and soft skills traininginitiatives- Perform site and peer audits/inspections

Montreal, Quebec, Canada

-Manage the daily client-related operations of the Quality & Safety Alliance for Inflight Services ("QSAI") Programme, Supplier Quality Assurance ("SUPQA"), Food Safety Quality Management ("FSQM") and ensure Inflight Catering Facilities are audited per established principles of risk and client requirements.- Develop and implement a performance reporting structure for all new and existing clients, including analysis of client data to gain customer and industry insights- Prepare and lead performance management meetings

Montreal, Canada Area

Providing training to global top tier enterprise software vendor clients on TEC’s various services and products.• Assisting clients and resolving problems related to products and services provided.• Coordinating, Managing and fulfilling customer programs by allocating key staff resources.• Providing continuous value add information to business prospects and clients to reinforce and promote the Company’s services.• Identifying and acting upon opportunities for further sales (in league with the Sales Team).• Generating service and product related reports to ensure customer satisfaction.• Managing customer service teams, processes, and polices.

Systematic monitoring and evaluation of the output of the Selection Services Department (ensuring that quality standards are being met)

Montreal, Canada Area

Project Managed the conceptualization, design and delivery of graphic design projects.