Tim Lin Email & Phone Number

Mountain View, Ca, Us

• Lead and manage a team of Data Scientists to drive support for core Search products.• Spearhead experiment analysis and evaluate product performance to enhance user experience and deliver value.• Extract actionable insights, identify business opportunities, and perform headroom analysis to inform and influence strategic decisions and priorities.

Costa Mesa, Ca, Us

• Directed end-to-end analyses of business performance and presented proactive recommendations to executive level audiences for strategic decision-making, driving over $12M in incremental annual recurring revenue within a year.• Enabled personalized customer experience by partnering with cross-functional teams such as Product, Technology and Marketing to enhance ROI for the subscription and lead generation business utilizing machine learning.• Identified opportunities by data-driven approach to optimize e-commerce conversion and enable persona marketing campaigns that increased revenue per visit by 10%.

Costa Mesa, Ca, Us

• Led a centralized analytics team to partner with CRM, Ecommerce, Product and Channel Marketing teams, focusing on opportunity sizing, experimental design, QA, data ETL, reporting, modeling, and deep-dive analysis.• Oversaw data insight on customer engagement across multi-touch points including email, mobile push, social media, call center, chat, and content to optimize customer experience that drove 30%+ growth of MAU and 20%+ growth of NPS.• Supported new product launches by translating business questions to quantitative measurement, identifying KPIs, and providing relevant insights as business continued to scale and grow.• Built statistical models to measure and monitor a customer’s LTV to help maximize revenue across multiple business lines.

Costa Mesa, Ca, Us

• Developed statistical model through Python and R to predict customer attrition and engagement behavior, driving over $5M in incremental subscription revenue.• Performed ad-hoc analyses and built automating dashboards to extract actionable insights that enabled end-to-end omni-channel growth strategy, business operation optimization, and customer persistency enhancement.

Taipei, Taiwan, Tw

• Led an analytics consultant team in managing complex Fortune 500 accounts from a wide variety of industries, including e-commerce, travel, the public sector, and finance, with multi-million-dollar project scopes.• Developed a recommender engine that helped retailers boost conversions by 300% and customer retention rates by 12%.• Developed an omni-smart retail solution for 150+ local SMEs, which increased revenue by 19%.

Taipei, Taiwan, Tw

• Developed a machine-learning driven healthcare sense-and-respond system & dashboard for 10+ local schools utilizing R.• Predicted traffic load from a big data model and extracted insights to balance transportation demand and supply.

• Joined the Tanzania International Educational Volunteers Group of National Tsing Hua University; dedicated to improving education, environments, and computer skills education for Tanzania local villagers, junior and senior high school students.• Elected as the Director of Public Relationship team and led a team of five volunteers to plan and execute fundraising campaigns; successfully raised 100,000 USD and 100+ computers from company foundations, educational scholarships and individual donors.

Hsinchu, Tw

• Responsible for automating production line daily reporting processes by Excel VBA, cmd and Java to save 20% time cost in workflow. • Responsible for production plan optimization by using SCM approaches and modeling. • Honored by NTHU engineering college and won the Global Youth Leadership Awards.

Master’S Degree, Industrial Engineering And Engineering Management

Bachelor’S Degree, Industrial Engineering Minor In Computer Science