Tim Luu Email & Phone Number

Mclean, VA, US

Greenwood Village, Colorado, US

• Enabled real time notifications during the account creation process by configuring Twilio Segment analytics with Ruby on Rails, allowing the company’s door-to-door sales team to verify and track the amount of signup.
• Implemented clickwrap modals hosting legal contracts into the online signup process by integrating the application with DocuSign’s API, complying with Illinois’s legal regulations and thus facilitating the product’s.
• Redesigned the internal email infrastructure used for product marketing and updates by setting up a new microservice with AWS EventBridge, decoupling dependency from Customer.IO and giving the product teams control.

Houston, Texas, US

• Designed and developed a full-stack application that allows users to record and track personal reviews on a wide archive of video game titles by integrating Twitch’s third-party API with Angular, Spring Boot, and.
• Collaborated with data analytics team to present data on government diversity trends by developing a Python web scraping script, allowed the data analysts to convert the information into various data visualizations

San Francisco, CA, US

• Launched a benefits awareness feature by adding a new API route and integrating it with existing microservices to increase usage of rider benefits by 9%
• Migrated internal support tooling for user charges from Angular to React to improve the user interface and facilitate the deprecation process
• Designed and developed a course tracker application through Flask and Jinja for the Tech Learning team to record the onboarding sessions attendance for over 400+ engineers

Boulder, CO, US

• Facilitated understanding of technical knowledge by responding to questions for 80+ students through in-person support and a live ticketing system, leading to increased student retention within the program
• Presented solutions lectures for students' daily coding challenges by breaking down and communicating different approaches to various programming problems for the students
• Ensured a high standard of talent for incoming classes by interviewing prospective candidates for campus immersive nationwide

• Developed catering service since restaurant’s founding by serving museum’s high profile clientele, increasing the amount of booking requests to 30+ requests a week
• Led onboarding by teaching front-of-house and back-of-house kitchen processes, leading to optimized workflow for the entire kitchen staff
• Maximized customer experiences by assisting in directing staff workflow to manage traffic of up to 600+ customers a day

San Francisco, California, US

• Ensured excellent support for 200+ customers daily by problem solving various customer challenges through multiple communication channels
• Improved product design and business operations by reporting customer feedback to the design team and the supply chain team
• Helped oversee Australia expansion by tracking the new customer base and managing the international shipping experiences

San Francisco, US

• Managed inventory at warehouse and shipping out an average of 100+ items a day to third party retailers
• Achieved an average of 400+ sales a day by providing satisfactory customer experience through ensuring high product quality and strategic menu recommendations

• Evaluated advertisement impressions and click-through rates by working cross-functionally with the sales and design team
• Helped clients reach their advertisement’s impression goals by tracking the number of impressions and adjusting the page visibility and placement
• Updated the school dining website to provide up-to-date information on dining in the local Durham area

• Increased funds raised at an annual rate of 30% through organizing the KODACHROME NC dance workshop at Duke University and through reaching out to local restaurants for an after-workshop dinner fundraiser
• Increased average turnout each season by 20% through close collaboration with the marketing director, director of events, and 10+ representatives from other colleges to publicize dance workshops by strategizing social.

US

• Analyzed brand sentiment across a variety of industries by aggregating social media data with Crimson Hexagon’s ForSight software
• Prepared presentations of social media analysis, specific conversation trends regarding brand discussion, and key observational consumer insights into brand sentiment