Tim Lyon Email & Phone Number

Basking Ridge, Nj, Us

Transformed QE practices and performance of 28 QE resources across eight different agile release trains by integrating a new offshore QE team to improve Santander Consumer USA vehicle loan servicing delivery quality.• Improved bug tracking details and reporting procedures that reduced the average aging of defects to closure by 33.33% to improve the overall effectiveness of the delivery team. • Increased automation effectiveness to better support UIPath automation and incorporate Selenium WebDriver with AI development assistance tooling that reduced regression cycle by 20% in execution time.• Implemented Amigo Reviews for coordinating test cases and execution plan reviews with business and development teams to align better acceptance criteria that reduced UAT and production issues by 10%..• Led development of Gen AI QE training and associated testing strategy for QE and automation testing utilized in 2 different AI projects, including testing Retrieval Augmented Generation (RAG) of AI implementation.

Palo Alto, Ca, Us

Established quality assurance services practice for data quality, configurations, integrations, implementations, and end to end testing for financial, legal, and professional services SAAS based CRM and management solutions. • Developed a quality validation process for providing professional, reliable, measurable, and billable quality management practices with artifacts to provide customer confidence in our software implementations.• Advanced integration testing with API based services testing utilizing Postman, Swagger, and validation scripts to quickly validate data mappings and transformations from original data sources to destination sources.• Implemented a pre-release end-to-end system testing validation process with a QA Report Card to give leadership and client contacts clarity and understanding how clients would be affected by the release. • Audited current delivery practices to find opportunities for quality improvements and developed plans to implement, track, and report on improvements where we realized a 70% decrease in escaped defects.• Expanded existing partners' fulfillment objectives with standardized QA practices as well as extending partnerships to address expansive growing global clientele in multiple regions and time zones.

Dallas, Tx, Us

Developed first quality assurance, release management, change control, DevOps, and compliance practices for an early-stage start-up in a high growth, financial, and HIPAA cloud-based platform with white label services • Created a development, QA, and production delivery process flow to ensure that all technical delivery components were tested, validated, UAT approved., and signed off before being promoted to production.• Implemented API testing and onboarding practices for new partners to ensure quicker and more standardized practices for each of their implementations so they were utilized in a reusable pattern.• Established test case management tool and process practices through Azure DevOps and worked with the development team to build and implement the first automated build and release pipeline.

Provide Quality Assurance, Release Management, Automation, DevOps, and Agile Transformation planning, processes, and implementation guidance.Work to build and enhance teams and business solution delivery practices and increase efficiency and effectiveness in providing quality business and customer value that leads to better profitability and growth.

Kennesaw, Ga - Georgia, Us

Led Quality Assurance, Automation, and DevOps personnel in incorporating Continuous Testing with automated builds, deploys, and testing with approval gates for environment progression that greatly increased higher quality production releases. • Devised transformation methods to utilize automation tooling for customer perspective UI based application monitoring and timings for both domestic and overseas-based operations. • Broadened existing automation framework to utilize Selenium Web Driver, WinAppDriver, and services-based testing from a deprecated automation tool implementation to make it more usable and easily supportable.• Employed existing automated production release validation smoke tests into AppDynamics to provide regularly scheduled business flow monitoring and alerting that greatly enhanced proactive resolution.• Organized a Quality Assurance team into a Testing Center of Excellence (TCoE) to better support enterprise, system integration, automation framework development, and common testing practices.• Implemented “Ship Room” policy for code deliveries past code freeze to be presented by team to board of senior business leadership for approval before inclusion in a release that increased commitment delivery.

Established first-ever professional software quality assurance practices and methodologies for growing digital platforms of web, services, and mobile apps that significantly reduced escaped bugs into production. • Developed and implemented Continuous Delivery and Continuous Testing platform for automated builds, deploys, and testing that significantly increased delivery efficiency for testable code available for review.• Orchestrated reusable component-based object-oriented automation framework that incorporated Selenium for automated web testing and Appium for mobile testing• Organized delivery patterns and practices for Scrum processes and team workflow for better adoption of agile practices in Azure DevOps.• Center of excellence leader for web, mobile, and continuous testing in utilizing reusable components for faster and more manageable automation development and support • Managed offshore and onshore resources for meeting commitments and delivery deadlines for sprints and future releases

Falls Church, Va, Us

Advisory Board Member that consults upon strategic independent QA offshore and onshore solutions and market strategy. Provide input and guidance on considerations of approach with senior leadership and ongoing interactions to build and strengthen partner relationships with clients.

Plano, Tx, Us

Led over 40+ quality assurance and release management personnel upon a strategic direction for quality and release practices with ongoing compliance with HIPAA, HITRUST, and CMS healthcare regulations.• Drove measuring the overall improvement of QA and shared delivery DevOps techniques, tools, and results while hiring, developing, and maintaining top talent internally and with third-party resources.• Managed quality assurance planning, phased testing cycles, and production validation for large data center moves and server consolidation projects that consolidated core systems with separation of sold systems.• Implemented DevOps practice of Continuous Testing with automated builds with gated flow, unit, services, functional, security, and performance testing.• Instrumented common testing, automation, and delivery standards and practices across different segments that eased transition and on-boarding of resources.• Orchestrated first overall professional test case management, execution, and tracking tool for better overall coverage and speed of test case development and reporting.• Optimized offshore testing group that had been underperforming to one that produced greater beneficial and efficient output.

Grapevine, Texas, Us

Led several onshore and offshore quality assurance teams’ integrations into each project’s software development life cycle (SDLC) and overall daily testing and reporting efforts.• Created web performance certification process for release candidates that discovered five critical performance failures prior to major release and validated fixes before release. • Implemented a cross-system automation framework that allowed underlying base automation tooling to be swapped out as better tools became available while the existing test case library required limited change.

New York, Ny, Us

Initiating the development of the Center of Excellence for all marketing technology solutions. Reviewing, analyzing and devising quality assurance processes, building automation framework, leading automation training, and configuration management procedures.

Dallas, Texas, Us

Led software development, configuration management, quality assurance, automation, and release management processes that included data validation, ETL, and automation deployment processes that led to the assuring the highest volume growth business in the entire industry. Worked closely with product development, business development, marketing, information technology, third-party vendors, and executive management to define product road maps, release dates, system requirements, and risk management.

Dallas, Texas, Us

Managed Quality Assurance teams project planning, release cycles, production and execution of test deliverables while serving several business channel owners with multiple and often conflicting agendas. Incorporated agile development and testing practices that included Continuous Integration (CI) with multiple daily builds and iterative release cycles into the quality assurance environments.

Dallas, Texas, Us

Coordinated QA teams project scope, capacity, test deliverables, defect reporting, and followed-up on many concurrent project delivery dates. Significantly increased QA teams efforts in effective data validation and automation scripting to better utilize time and increase testing efficiency.

Dallas, Texas, Us

Led team of Quality Assurance Engineers that ensured customer-facing deliverables delivered consistently well-tested and thoroughly vetted systems in extremely limited time periods. Provided lead by example approach that consistently demonstrated high output efficient testing and led team to utilize database querying skills and automation testing techniques.

Dallas, Texas, Us

Developed automated tests for database stored procedures, web-based functional, performance, and regression tests utilizing various automated tools. Upgraded and devised new test plans, test cases, and test scripts for web-based matching system, customer service application, partner implementations, and vertical markets.

Bachelor Of Arts, Political Science

Mba, Marketing And Management Information Systems

Ms In Mgmt & Admin Science, E-Commerce/Electronic Commerce