Tim Mascal Email & Phone Number

I am one of two individuals brought in from the Anton Paar company after the acquisition. I skillfully led the transformational change of operations and culture for the customer support team. I successfully reduced travel costs by over 70% and reduced personnel costs by over 40%. I successfully rolled out SAP CRM system for effective process management. I restructured the technical training to reduce in-person requirements by approximately 85% by utilizing remote and self-guided learning.Interim roles include the Head of Product Engineering from August 2020 until December 2021 and Quality Manager from September 2022 through the present. These positions were to fill critical needs while permanent replacements were or are found. Once the position(s) were or are filled, there is or will be an ongoing mentorship for the permant replacement.

Graz, Styria, At

I successfully restructured the service and support organization in Anton Paar Brazil to go from net operating loss to profitable operation in under 24 months. I expertly hired, trained, developed the service manager in Anton Paar Mexico, and guided him through the reorganization of service sales and operations, which resulted in more than 200% moving from an operating loss to gross profits over 70% in under three years. I deftly developed guidelines for global services sales representatives to maximize new business and renewal rates. I led a team of nearly 100 individuals in the sales and operations of an 8-figure budget throughout the Americas region. I also implemented multi-lingual live chat support for Anton Paar, operating 20 hours per day, five days per week, by utilizing global offices for optimum efficiency.

Ashland, Virginia, Us

I deftly hired, developed, and coached sales team, which resulted in an overall 20% growth in the first year with a 35% growth in contract sales. I quickly tripled the sales in less than four years. The net profitability was over 30%, and revenue per FTE increased by 50%. I also implemented a customer survey program.

Milford, Ma, Us

I skillfully managed the service business and service operations of the New Jersey and Pennsylvania regions. Before moving to management in 2004, various technical positions were held, ranging from telephone-based customer support to field service and sales.

Bulk reagent formulationSOP creation, revision and reviewProcess improvement design and implementation

Bachelor Of Science (Bsc), Chemistry

H. S. Diploma

Chemical Engineering

Education record