Tim Mcphail Email & Phone Number

Naperville, IL, US

St. Paul, MN, US

St. Paul, MN, US

• Responsible for leading at team of platform engineers who maintain global endpoint solutions and platforms. Including the device management, device security, Azure Virtual Desktop and application delivery. Provide.
• Manage a high performing team of platform engineers and contractors including performance coaching, personal development plans, and identifying leadership and coaching opportunities.
• Foster a culture of excellence, collaboration, and innovation.
• Accountable for System Center Configuration Manager (SCCM) infrastructure
• Collaborate with global asset management team to document 3rd party depot processes, hardware configuration, and hardware standards for lifecycle refresh
• Implemented cost saving strategies saving hundreds of thousands of dollars in technology costs and administrative overhead

St. Paul, MN, US

• Provide design, deployment, management, maintenance, and troubleshooting of systems for Windows OS, MacOS, IOS, Android, Azure Virtual Desktop, and Configuration Manager. Ensure all endpoints adhere to security and.
• Deploy and improve features set of the new Office 365 Monthly Enterprise servicing profile
• Deploy Windows Autopilot managed by Microsoft Intune globally to reduce depot costs and speed up system deliver/recovery for our end users
• Partnered with Microsoft development teams on a weekly basis to improve key technologies such as Office 365 patching, Microsoft Intune, Autopilot, and support cases
• Deploy Microsoft Windows update for Business globally to automate deployment of windows updates on a pre-defined cadence
• Deploy and configure custom compliance policies for security tools (Endgame, CyberArk, Dell Secure Works, Digital Guardian, Zscaler, Bitlocker, secure boot, and TPM)

St. Paul, MN, US

• Responsible for developing and maintaining Ecolab’s client environment. This includes setting the strategic technology direction for client applications and hardware, maintaining a secure client environment.
• Windows 10 SME - Coordinated global Windows 10 support, fixed business critical apps, implemented security polices, operating system customizations, and onboarding documentation. Develop strategies for deployment and.
• Deployed Microsoft Operations Management Suite (OMS) to all our Windows 10 endpoints. Designed PowerBI dashboards for client health, operating system deployment, hardware information, and update compliance.
• AirWatch deployment on Windows10 for mobile device management. Package and deploy applications delivered via Workspace One. Develop AirWatch enrollment tools, documentation, and training for hardware deployment teams.
• Microsoft OneDrive SME - Migrated twenty thousand users from Dropbox to OneDrive. Created client deployment and configuration strategies as well provide support and training. Create knowledge articles, and tools to.
• Improved processes and workflows, by developing several tools or applications for support teams, depots, and other teams. Reduced the quantity of tickets escalated to our group by cross-training tier II support and.

Orland Park, IL, US

• Plan, direct, and coordinate daily activities for tier one helpdesk support technicians supporting more than 300 users in 10 locations.
• Responsible for tier two support, including hardware troubleshooting, backup and recovery, email communication, and application support.
• Analyze helpdesk data and prepare reports for management team.
• Prepare users for new applications and technologies by designing and conducting training programs.
• Provide technology assistance with setting up audio and visual presentations for meetings or events both on-site, and off-site.
• Maintain network performance by performing network monitoring and analysis, troubleshooting network problems and escalating problems to vendor.

Itasca, IL, US

Provide customer service and assist with customer inquiries.Responsible for maintaining associate productivity while completing daily objectives. Other tasks include: order and stock product, cashier and calculate inventory.

Oak Brook, Illinois, US

Assisted with department relocations and application rollouts. Setup and configured new computers and transferred user settings, along with other miscellaneous tasks.

Bachelor Science Technical Management, Information Technology

Associates, Network Systems Administration