Tim Ellefson Email & Phone Number

San Francisco, California, Us

Participate in projects associated with the technology domain, including installation, upgrades, and deployment effortsIdentify opportunity for service quality and availability within the technology domain environmentReview and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection of alternative technology domainsPresent recommendations for resolving issues or may escalate issues as needed to meet established service level agreementsExercise independent judgment while also developing understanding of given technology domain in reference to security and compliance requirementsCollaborate and consult with technology colleagues, internal partners, and stakeholders

San Francisco, California, Us

- Participates in projects associated with internal technology domains, including installation, upgrades and deployment efforts- Identify opportunity for service quality and availability within the internal technology domain environment- Present recommendations for resolving issues or escalating issues to meet established service level agreements- Maintain and enhance internal tools UI/UX including data visualization and deployment automation- Collaborate with internal teams to research needs to design new and redesign existing internal tools.

San Francisco, California, Us

Wells Fargo launched an initiative to build a customer-facing, enterprise-wide channel to support our customers’ desire to leverage emerging technology. This new channel, called Wells Fargo Gateway, will enable the company to package Wells Fargo products and services as discrete “micro-services” delivered through real-time messaging technology. Often referred to as APIs (application program interface), these discrete services can be easily embedded within other digital environments or software platforms so customers can access Wells Fargo products wherever and whenever they choose.- Answer inquiries that come into API support via email and forums- Answer questions over the phone when needed, and grow into a role that promotes API best practices updating FAQ.- Advise partners and their developers about API capabilities- Work with our documentation expert to create and revise user guides and identify areas that could be clarified via our developer portal- Analyze server logs to investigate customer-reported issues- Troubleshoot issues and create defects with step-by-step instructions on how to reproduce the issue- Escalate issues and feature requests to the product manager- Communicate with other teams such as support, training, and our partner team to ensure the best customer experience for plugins and API questions- Reach out to plugin developers whose integrations could be improved

Created a user-friendly UI for both Android and iOS platforms using React Native, TypescriptConfigured Unit and End to End tests for Android and iOS with Jest and DetoxIntegrated state management and API requests via Redux and Fetch API

Houston, Texas, Us

Assisted in managing customer service and sales team of 15 members. Discussed and trained employees in service and sale behaviors to further drive business.Maintained above company average sales statistics. Contributed to team consistently surpassing sales goals and projections. Excelled in handling any customer service issues leaving customers with a positive shopping experience.

Houston, Texas, Us

Assisted customers in purchasing clothing that suited both their professional and casual needs.Maintained above company average and personal sales goals. Consistently followed up with customers to provide positive shopping experience. Displayed extensive familiarity with products.

Houston, Texas, Us

Provide basic assistance to guests and exceptionally friendly service.Operating cash registers.Booking orders for individual and group tuxedo rentals.Consistently met company and personal rental goals.Maintaining cleanliness of work areas and stocking shelves.Answering basic customer questions.