recruiting, training, supervising and appraising staffmanaging budgetsmaintaining statistical and financial recordsdealing with customer queries and complaintsoverseeing pricing and stock controlmaximising profitability and setting/meeting sales targets, including motivating staff to do soensuring compliance with health and safety legislationpreparing promotional materials and displaysliaising with head office.

Customer service specialist COE LimerickDaily responsibilities included achieving daily targets, partner turnover, account documents and assisting all partners with license issues Account managing and coaching up to 100 partner driversKeeping a clear communication with all drivers. Encouraging and recognising success, boosting morale and supporting them through covid19Escalate partner driver and team issues and trends to relevant teamsGathering partner… Show more Customer service specialist COE LimerickDaily responsibilities included achieving daily targets, partner turnover, account documents and assisting all partners with license issues Account managing and coaching up to 100 partner driversKeeping a clear communication with all drivers. Encouraging and recognising success, boosting morale and supporting them through covid19Escalate partner driver and team issues and trends to relevant teamsGathering partner insights and feedback regarding theyre experience with UberWorked on the Uber eats sales team before the team was disbanded from Limerick to Lisbon. This role included outreaching and sourcing potential restaurants to sign up onto the UberEats platformGenerating sales and managing restaurant accounts through 103 cities in the UK and Ireland and their expansionCreating and updating content for the UKI sales team Show less

Counter manager for Clinique Managing a team of 3. Responsibilities included Implenting and achieving store and counter KPIs, product layouts and visual merchandising, launching all seasonal product launches, team training, booking systems and updates, team talks, all aspects of sales Responsible for stockloss targets and payroll. Weekly commercial plans and daily planners Counter performed at 10% vs LY and +6% vs target

Flagship store performing +10% vs LY / +35% vs Target Awarded Store of the year 2018.Responsible for a team of 10 including assistant manager and 2 supervisorsWorked with high end skincare and make up brands such as laura mercier, NARS, chantacaille, kevyn Acoin, Jo malone, Emma hardie, Revive, ByTerry to name but a few Responsible for Implenting all store events and working alongside brand foundersSupported flagship Westfields store in London for four… Show more Flagship store performing +10% vs LY / +35% vs Target Awarded Store of the year 2018.Responsible for a team of 10 including assistant manager and 2 supervisorsWorked with high end skincare and make up brands such as laura mercier, NARS, chantacaille, kevyn Acoin, Jo malone, Emma hardie, Revive, ByTerry to name but a few Responsible for Implenting all store events and working alongside brand foundersSupported flagship Westfields store in London for four monthsResponsible for all store kPIs including store layouts, stockloss, payroll, Implenting first class customer service, recruitment, training, performance managing and Implenting of all product launches Show less

Store Manager overseeing all aspects of the store in a fast paced, high turnover environment Responsible for a team of 25 including management Monitoring KPI's daily and driving the team to achieve ( Weekly/Monthly target, hours, productivity, profit protection) In charge of store Operations, Health and Safety, Fire Safety, Back of House, loss prevention and compliance Responsible for all aspects of recruitment, training and development.Extremely commercially aware with all… Show more Store Manager overseeing all aspects of the store in a fast paced, high turnover environment Responsible for a team of 25 including management Monitoring KPI's daily and driving the team to achieve ( Weekly/Monthly target, hours, productivity, profit protection) In charge of store Operations, Health and Safety, Fire Safety, Back of House, loss prevention and compliance Responsible for all aspects of recruitment, training and development.Extremely commercially aware with all aspects of the product and the brand including feedback and competitor shop reportsThrive with giving the best customer service and being a brand ambassador for the store Work extremely well as a part of a team and creating a team within my store.To achieve and review the stores contribution results v target On a regular basis in order to minimise costs and take action to improve results,Ensure layout guidelines and visual merchandising standards are adhered to,Physical involvement in product placement and visual layouts in store,Ssale performance of the store by analysing and acting on commercial reports,Ensure the key operational processes for delivery, replenishment and stock management are adhered to in line with company expectations, Show less

Responsible for all Service KPI's (Mystery shop reports, PR, training and development, appraisals, customer feedback, events)Large turnover, flagship store (36k sq foot)Recruitment and training of all staff Implementing service training tools including company Brand values Deploying of staff in the right areas at the right time Supported in new store openings Support the visual team in floormoves and all aspects of the product