Tim Spragg Email & Phone Number

Celanese Corporation, Washington Wv

Delivers multifaceted technical services in a large chemical plant with a proven record of success and innovation. Client focused information technology professional with solid experience supporting software and hardware systems and performing equipment upgrades within a diverse industry. Dedicated, results-driven, highly motivated to leverage experience to excel to achieve desired outcomes. Highly skilled in configuring computer systems, system imaging and deployment, set up and maintenance of… Show more Delivers multifaceted technical services in a large chemical plant with a proven record of success and innovation. Client focused information technology professional with solid experience supporting software and hardware systems and performing equipment upgrades within a diverse industry. Dedicated, results-driven, highly motivated to leverage experience to excel to achieve desired outcomes. Highly skilled in configuring computer systems, system imaging and deployment, set up and maintenance of user accounts, solving hardware and software problems, implementing IT policies and addressing customer support requests. Well organized and able to multi-task, to excel against demanding client expectations. Problem diagnostics, desktop support, customer service, user training and support, project management, network security, problem solving, technical troubleshooting and documentation. Show less

Vienna, Wv

Why hire an additional employee when you can hire Force1IT to complete the work for your company. Here when you need us, gone when you don't. Save money, get professional service and have a partner who has your back.Works in IT Technical Support providing services and support to variety of businesses of assorted industries. Works on deploying Windows 10 PC’s and printer projects, resolves issues with Windows desktop and server operating systems, delivers printer triage and repair to… Show more Why hire an additional employee when you can hire Force1IT to complete the work for your company. Here when you need us, gone when you don't. Save money, get professional service and have a partner who has your back.Works in IT Technical Support providing services and support to variety of businesses of assorted industries. Works on deploying Windows 10 PC’s and printer projects, resolves issues with Windows desktop and server operating systems, delivers printer triage and repair to multiple vendor printers, MFP’s, scanners and copiers. Diagnose, repair and replace Cisco routers, switches and AP’s. Performs POS (Point of Sale) and Kiosk system repairs. Conducts project work for companies who need experienced, smart hands professionals. Specializes in workstations, servers, point of sale systems, wired/wireless networking, printers and similar IT technologies repair and installation. Service and finalize multiple trouble tickets within minimal service time while achieving a 100% user satisfaction rating. Show less

Vienna, Wv

Worked in a customer services role within one of the largest and longest-standing independent IT infrastructure services provider organization in North America. Supported over 50 small-to-midsize physicians’ offices information technology platforms for Greenway and Allscripts clients. Performed Windows server installs and upgrades configuring operating system with Active Directory Domain Services, DNS and DHCP roles, setting up Users and Computers and applying Group Policy Objects where… Show more Worked in a customer services role within one of the largest and longest-standing independent IT infrastructure services provider organization in North America. Supported over 50 small-to-midsize physicians’ offices information technology platforms for Greenway and Allscripts clients. Performed Windows server installs and upgrades configuring operating system with Active Directory Domain Services, DNS and DHCP roles, setting up Users and Computers and applying Group Policy Objects where necessary. Delivered support, administration and troubleshooting of Windows Server 2003 thru 2012 and Windows XP, 7 and 10 operating systems. Developed customized Windows images for PC deployments and repairs resulting in reduced service times and produced significant cost savings in my area. SonicWALL network router and switch LAN/WAN/WIFI/VPN infrastructure install, upgrade, repair and support. Performed printer and scanner hardware installations, configurations, troubleshooting and problem resolution. Resolved customer issues in a timely and professional manner by phone, remote access and on-site service. Managed call activity providing accurate service documentation with call closure, parts usage reporting, and other administrative requirements in call management system. Show less

Vienna, Wv

Worked in a field services analyst role providing information technology services with one of the largest infrastructure solutions providers to Fortune 1000 companies. Provided service and support to an array of clients, including State Farm, All State, Home Depot, Target, Bank of America, Wells Fargo, One Main Financial, US Bank, Wal-Mart, Borders Books, MITRE Corp. and the Social Security Administration. Resolved basic to complex troubleshooting and repair activities within an end-user… Show more Worked in a field services analyst role providing information technology services with one of the largest infrastructure solutions providers to Fortune 1000 companies. Provided service and support to an array of clients, including State Farm, All State, Home Depot, Target, Bank of America, Wells Fargo, One Main Financial, US Bank, Wal-Mart, Borders Books, MITRE Corp. and the Social Security Administration. Resolved basic to complex troubleshooting and repair activities within an end-user environment, supporting servers, desktops, laptops, tablets, printers, Cisco router and switch equipment, software system issues, Point of Sale and Kiosk systems delivering accurate technical solutions. Performed multiple projects for our clients meeting their satisfaction goals. Delivered clients with timely, quality on-site service and support. Show less

Associate Of Specialized Technology Degree In Electronics And Computer Engineering Technology, It Technology, 3.93 Gpa

Auto Mechanics