Tim Minchin Email & Phone Number

Kent & London

Operations Manager for Team Ten, responsible for overseeing global company operations.Lead for client engagement, managing proposals and aftercare, upholding our quality standards under tight deadlines and overseeing team projects.IT systems manager for UK & Dubai offices, technical lead for Ten’s IT based system, cloud storage, case manager and hardware in accordance with our ISO27001 and Cyber Essentials Plus certifications.Streamlining operations, providing operational and administrative support for an efficient team that excels. Contributing to company financial analysis, ensuring compliance and reporting and optimizing processes for enhanced productivity and efficiency.Proactively promoting the teams professional development goals and enhancing their expertise. Contributing to our recruitment and training efforts, overseeing the team scheduling and performance.Collaborating on marketing campaigns, connecting and developing relations with clients and prospects to drive our services to contribute to the company's growth.

Senior Team lead supervisor of the businesses due diligence, investigations and digital forensics practices.Client ownership lead for relations, onboarding, instructions, billing and experience.Reviewing and monitoring operational resources and platform databases to improve research and other internal processes.Training of new staff on operations, processes and compliance.Maintaining Tens information security management system in accordance with our ISO27001 and Cyber Essentials certification requirements, including the application of technical security requirements through Office 365, Avast and Dell platforms. Accrediting Cyber Essentials Plus certification for the business confirming the companies controls to mitigate the risk from common cyber threats.Co-lead management of yearly company accreditation for ISO27001. Conducting audits and maintaining programs for specific risk areas within the business, analysing systems for vulnerabilities and monitoring audit logs for potential external intrusions.

Providing a post-incident response to clients, preserving electronic evidence sources, forensically delving into compromised devices and systems to understand and map out a timeline of events.Advanced knowledge ability in Digital Forensics with use of Magnet Axiom, FTK, Cellebrite and Autopsy software.Demonstrating expertise in analysing intelligence information and technical data with use of OSINT tools providing business intelligence on individuals and businesses.Conducting covert site visits to target locations to obtain intelligence and evidence.Ensuring delivery of quality assurance on client reports and communications.

Providing clients with expertise in background screening, due diligence (legal, regulatory and non-regulatory) projects on individuals and companies; reporting and analysis on financial crime, compliance issues and uncovering industry insight and business intelligence on individuals.

Vendor client and customer relations, SME for data process and access, managing regulatory requests for data, subject access requests (SAR) and credit agreements under the general data protection regulation (GDPR) and the consumer credit act.

Kings Hill, England, United Kingdom

Customer contact for debt purchase credit accounts, understanding the customers personal circumstances, understanding their financial situation and managing an affordable approach to their debts with an exceptional consistent track record of high quality feedback. Successfully achieving Credit Services Association (CSA) accreditation as part of the collector accreditation initiative (CAI). Working in accordance of regulations set out by the Financial Conduct Authority (FCA) and Consumer Credit Act (CCA).

Kent & London Stores

Lead, developed and managed store colleagues, raising the level of exceptional customer service, overseeing sales floor management, planning day to day duties, hr matters, rota management, stock levels, targets and ensuring high store standards.