I am a dynamic Senior IT Architect passionate about engineering advanced systems and applications that align technical solutions with organizational growth objectives and vision. With over 15 years of experience across retail, e-commerce, shared IT services, R&D, and software development, I possess an affinity for driving content management integration and solving big data problems. I introduce omnichannel programs and multilevel platforms that deliver revolutionary customer experiences and generate millions in revenue, as demonstrated in the examples below: • Restructuring multiple customer-facing websites with a product recommendations engine and smart images that change design, features, and accessories according to the style selected, refining customer experience and driving cross-selling and upselling. • Creating a cross-brand customer services platform that allows clients to manage their account and establish a gift registry for six different brands’ e-commerce sites. • Ideating and restructuring a two-tier Loyalty Rewards program that provides customers with increased rewards based on their purchase behavior. As a technical and digital solutions craftsman, I build scalable, low-cost, Agile foundations and data models that power systems for years. For example, as the IT Architect at Williams-Sonoma Inc., I decreased the Product Catalog Publishing Cycle time by 80% in four months. I achieved this feat by developing a content publishing pipeline solution that allows brands to push content updates through production and enables brand authors to continue working without stifling e-commerce builds. I am inspired by the creative and groundbreaking ideas gleaned from collaborating with diverse business, product, and engineering experts. As Senior IT Architect on the Key Rewards program at Williams-Sonoma, I play a critical role in our strategy sessions with the Business Executive, external partners, and our engineering teams to drive solutions. For instance, I lead the conversation on establishing both the business requirements and high-level, hand-off between external partners to enable credit rewards on our Gold program. If you would like to connect or know more about my professional story, please send me an InMail message or email me at timjacobson4@gmail.com.Key Strengths: IT Architecture | Systems Integration | Cloud Computing | Microservices | Digital & Technical Solutions | Software Development Lifecycle | Agile Methodologies