Manager\Project Change Specialist, IT Help Desk and Cloud Support in varied and diverse industries.Experience at all levels of an organization. Federal, Federally Regulated and Validated environments.Committed to a drive and passion for exceptional client care and project completion.• Office, Remote, Field, Manufacturing and Cloud Based Support person with management, startup, shut down and rapid growth experience. • Extensive experience in Regulated environments at the Federal, State and Local levels. • Empowering manager and instructive support techniques to promoting self-sufficiency. • Administrative Experience with LogMeIn, Field Nation, RingCentral, ZenDesk, DropBox, and more.• Manager of Nation Wide Support of 3000+ Digital Signage and Message on Hold clients.• Management experience with building or re-building service groups including 7/24 multi-lingual phone support, internal service capabilities and national field service.• AA Liberal Arts, CaPM, A+, Network+ Security+, MCSA, Extensive Factory and Industry Training.• Community organizer, Non-Profit Executive, and volunteer in the local community.• Veteran USMC
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Program CoordinatorCook InletkeeperKenai, Ak, Us
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Program CoordinatorSolarize The Kenai, Cook Inlet Keepers Dec 2020 - PresentSoldotna, Alaska, United StatesAssist and coordinate the second year Solarize program for the central peninsula area.Set up and manage Mailchimp including website and weekly campaigns.
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OwnerSelf-Employed Jun 2019 - PresentKenai, AlaskaPurchased property and outbuildings to explore local, small scale industrial farming in the burgeoning Alaskan Agriculture Industry and local sustainable food production efforts.
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Assistant Property ManagerFamily Trust Dec 2018 - Jun 2019Anchorage, Alaska Area
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Business AnalystComprehensive Housing Services Aug 2016 - Aug 2018United StatesPerform analytical research and reporting on Federally funded payrolls. Provide as needed Local and Cloud based IT support. Monitor and maintain Internet based communications for all remote users.Hire and manage local services for remote offices and properties.Working part time via remote office with 2 week travel every other month to Corporate Offices.
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Systems Support LeadHalo Smart Labs Jul 2015 - Aug 2016Charlotte, North Carolina AreaProvide project and technical expertise in technical and infrastructure areas. Current projects include research, develop and implement Customer Service systems and department structure. Working systems relative to: ZenDesk, RingCentral, SnapEngage Chat, plus website and app development.
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ContractorSpectrio May 2015 - Jul 2015Charlotte, North Carolina AreaManage local technical migration of company during buy out. Manage facility shut down. Assist with CMS, CRM and Helpdesk transition. Manage intellectual property/product transfer. -
Lead EngineerVital Media Jul 2013 - May 2015Charlotte, North Carolina AreaProvide Tier I, II and III level support on all Digital Signage and Message on Hold product lines and co-manage all IT infrastructure including Windows, Mac, vendor management, web and social sites. Manage Nation wide field service activities. Manage Vendor relations. -
Support SpecialistVital Media Apr 2013 - Jul 2013Charlotte, NcMac workstation, peripheral and network support, IP phone management, local build and remote support for 3000+ digital signage, message on hold and web service clients.Project lead for technical support.
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Federal It Support SpecialistUs Census Bureau Jul 2009 - Feb 2012Charlotte, North Carolina AreaProvide Desk Top, Application and Infrastructure support for the regional and local Census offices covering five states. Includes desk top, laptop, hand held, cell and IP based phones.Managed three separate zero loss deployment and recovery of 500+ laptops and accessories. Microsoft XP, Active Directory, Netware NDS and LotusNotes administration.Remedy incident managementCisco CallManager -
Network ManagerLeiner Health Products Aug 1997 - Jul 2008Help Desk and Tier 1 Network Support Manager for two remote production and distribution facilities, one engineer, one tech, 23 local departments, 56 cost centers and +800 devices including telephone, cell and Blackberry.Local Project Management, project resource, day to day operations and support services. Plant build out, improvements, consolidations and closures.
Timm Johnson Education Details
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Rancho SantiagoElectronics -
It CertificatesCertifications
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Inside Rock HillCivics
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Pmi CertificationCertified Associate In Project Management
Frequently Asked Questions about Timm Johnson
What company does Timm Johnson work for?
Timm Johnson works for Cook Inletkeeper
What is Timm Johnson's role at the current company?
Timm Johnson's current role is Program Coordinator.
What schools did Timm Johnson attend?
Timm Johnson attended Rancho Santiago, It Certificates, Inside Rock Hill, Pmi Certification.
Who are Timm Johnson's colleagues?
Timm Johnson's colleagues are Bridget Maryott, Sue Mauger, Margo Reveil, Kaitlin Vadla, Loren Barrett, Bob Shavelson, Quentin Simeon.
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