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@rapid7.com
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4 phones found area 781, 774, and 617
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Tim Monaco is listed as Director, Customer Success Programs at Trellix, based in Quincy, Massachusetts, United States. AeroLeads shows a work email signal at rapid7.com, phone signal with area code 781, 774, 617, and a matched LinkedIn profile for Tim Monaco.
Tim Monaco previously worked as Senior Manager, Technical Programs - Customer and Services Operations at Rapid7 and Technical Program Manager - Professional Services at Rapid7. Tim Monaco holds Bachelor'S Degree, Computer And Information Systems from Springfield College.
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AeroLeads found 2 current-domain work email signals for Tim Monaco. Compare company email patterns before reaching out.
As a passionate technologist, I’ve learned a great deal during my time in the start-up, IPO and enterprise phase of my former employer. In a sub 50 person setting, an individual that can wear many hats is vital and I was fortunate to be able to fill those needs early. I was able to understand the struggles of a company finding its footing from different vantage points internally and interfacing directly with customers. Through growth comes insight across departmental relationships and technology use. My skills have become increasingly refined to support Business and Customer Operations focusing on employee & process growth, the acquisition, standardization, enablement, refinement and consolidation of technology footprints for shifting business needs. Ultimately the goal of fostering overall Customer Success and their journey can be addressed internally and externally and I have not shied away from either; continuing to be excited by an insatiable appetite for technology and automation.
Listed skills include Information Security, Network Security, Vulnerability Management, Security, and 33 others.
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A career timeline built from the work history available for this profile.
Plano, Texas, US
- Administrator of a ChurnZero deployment, user adoption and enablement across 150 users.--- Drive recurring enablement sessions across user base--- Recurring executive presentations covering user adoption, problem triage, feature implementation via SDLC.--- Integrate ChurnZero with Qualtrics to compliment Customer Success and CSAT/PSAT/NPS initiatives..
Boston, Massachusetts, US
-Directly managed Gainsight administrators and led the deployment, adoption, and growth of Gainsight across Customer Success, Technical Account Management, Managed Services, and Customer Onboarding. -To foster the SDLC of Gainsight, I led the build out of JIRA AGILE projects and served as the Scrum Master assisting in ingesting user requests across.
Boston, Massachusetts, US
-Served as Program Manager for the investigation, acquisition and deployment of new virtual training software used by Professional Services consultants and customers (CloudShare, Cornerstone) to accommodate customer growth. Cloud virtualization sandbox and Learning Management System put through a volume of ~1,500 users and ~300 training programs per year.
Boston, Massachusetts, US
-Managed high volume-low duration customer engagements cross-departmentally. Focus on directly communicating with the customers about their products and Professional Services purchases. ---Ensuring timeliness of delivery and customer satisfaction. ---If necessary, escalate client concerns and work to remediate issues internally and externally. ---Extensive.
Boston, Massachusetts, US
-Led remote and onsite travel to customer sites to deploy and train customers on Rapid7’s product portfolio.---Focus on integrating product portfolio into existing customer technology footprint.---Use ILT and web conferencing tools to conduct remote sessions with customer audience sizes ranging from 5-20 users.-Support and write scripts written in Ruby &.
Boston, Massachusetts, US
-Phone and web conference support for enterprise level applications (Nexpose and Metasploit) to an international customer base.-Tracked, triaged and resolved customer inquiries via ticketing systems in Salesforce and Netsuite.---Uncovered & resolved issues through manual & automated log analysis on Windows/Linux.---Built out reports and dashboards across.
Springfield, MA, US
Roles included supporting both student and faculty computers during the 2010-2011 academic year. Support included both OS level software alterations to allow for continued functionality along with hardware replacements for faulty components. Primary operating systems were XP, Vista, Windows 7 with a small amount of OSX troubleshooting. Other projects.
Springfield, MA, US
-Diagnose and fix hardware and software issues relating to desktop and laptop computers across student and faculty body.-Supported user's technical problems over the phone, in person, and through remote login support software.-Used enterprise operating system imaging software in order to deploy new desktops to faculty.-Developed documentation for.
Quick answers generated from the profile data available on this page.
Tim Monaco works for Trellix.
Tim Monaco is listed as Director, Customer Success Programs at Trellix.
AeroLeads has found 2 work email signals at @rapid7.com for Tim Monaco at Trellix.
AeroLeads has found 4 phone signal(s) with area code 781, 774, 617 for Tim Monaco at Trellix.
Tim Monaco is based in Quincy, Massachusetts, United States while working with Trellix.
Tim Monaco has worked for Trellix, Rapid7, Ellis School Of Gymnastics, Usa Gymnastics, and Springfield College.
You can use AeroLeads to view verified contact signals for Tim Monaco at Trellix, including work email, phone, and LinkedIn data when available.
Tim Monaco holds Bachelor'S Degree, Computer And Information Systems from Springfield College.
Tim Monaco is listed with skills including Information Security, Network Security, Vulnerability Management, Security, Technical Support, Vulnerability Assessment, Windows 7, and Networking.
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