Tim Mueller Email & Phone Number

Midvale, Ut, Us

Plymouth, Ma, Us

Led Client Success Managers, Implementation, and Support/Ops teams in client service delivery for data automation healthcare claims processing platform. Managed NPS delivery, reporting, and action plans. Headed client onboarding and attainment of retention, ROI, and growth KPI targets. Trained and developed staff, led team through trusted advisor best practices, and created and delivered training curriculum and knowledge sharing. * Reduced client and internal tickets 80% via process redesign, communication tools, and client focused initiatives.* Lowered at-risk clients by 40% in first 4 months by instituting a client acuity and action planning process.* Cut Accounts Receivable $1+ million in 6 months in collaborations with Client Managers and CFO.* Developed and established ‘go to growth’ client plans in partnership with Sales and Client Success Managers with a focus on client expansion.* Advanced client alignment, planning, and communication via implementation of a Product Governance Team.

Franklin, Tennessee, Us

Headed client growth, satisfaction, and renewals for healthcare AI and Utilization Management technology provider generating $50 million annually. Led Client Support, Account Management, and Clinical Engagement Consultant teams. Interfaced with client executives and C-suite leaders. Oversaw NPS program development, deployment, and client planning. Expanded Consulting and Account Management teams in alignment with growth.* Converted 100% of clients from pilot program to multi-year accounts while attaining a 95% client renewal rate.* Achieved 30% NPS score improvement, 2021 – 2022.

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Led engagement and client management with national post-acute providers at the C-suite level. Planned and led strategic initiatives for product expansion and network performance projects. Directed national program implementation and network management for post-acute providers for all UnitedHealthcare lines of business. Collaborated with UHC and Optum national leadership teams to align strategy, priorities, and performance management improvement across all lines of business.

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Planned, developed, and managed program expansion, telehealth initiatives, and quality improvement for national provider accounts in collaboration with provider executive leadership teams. Worked with National Accounts to advance client partnerships. Delivered and executed NPS survey to provider executive team. Engaged with UHN national providers’ C-suites including Mayo Clinic, Tenet, Walgreens, DaVita, Fresenius, and Ascension Health. Planned and facilitated strategic summit and white board sessions to identify shared opportunities. Facilitated “Better Together” internal, national efforts between UnitedHealthcare and Optum.* Developed and managed key strategic initiatives: Total Cost of Care, EMR connectivity, data interoperability, Point of Care solutions, and ASC and ancillary strategic integration.

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Led client management for provider solutions across Northwest and Southwest Regions, representing $900+ million in annual Total Contract Value (TCV) and ~1000 clients, including payers and providers. Directed 6 VP direct reports and 23 Client Managers servicing client management leaders and client-facing consultants across Revenue Cycle Solutions, Claims Management and Clinical Practice Solutions. * Managed book of business comprised of 160+ clients generating $120 million in annual contract revenue.* Uncovered $20 million in additional revenue growth via high-touch customer engagement including routine on-site meetings. * Consistently achieved high NPS client promoter ratings, resulting in improved contract renewal rates.* Led NPS Action Planning and Voice of the Client (VoC) feedback for products and services, ensuring lessons learned and best practices were incorporated into UHG-Optum “Better Together” initiatives.

Gaithersburg, Md, Us

Appointed to Baldrige Board of Examiners - 2007, 2008, 2018

Chicago, Us

Strategic consulting, scorecard development, consulting leadership, methodology development, consulting sales, partnership development, client management, operations, and P&L.

Kansas City, Missouri, Us

Responsible for methodology, business development, and operational leadership for Transformation Services Consulting. Experience with client engagements, benefits realization, PMO, and large scale change initiatives with community hospitals as well as large IDNs. Exceeded growth targets for revenue and bookings in 2006 by 30% over annual goal.

Mechanicsburg, Pa, Us

Mba, Business Administration And Management

Master Of Science - Ms, Health Care Administration And Management

Master Of Science - Ms, Physical Therapy

Bachelor Of Arts (Ba), Biology

Certificate, Six Sigma Green And Black Belt