Tim Mullen Email & Phone Number

Lincoln, Ri, Us

• Infrastructure design / management• NSX-T (micro segmentation)• ExaGrid• Virtualization• Storage • Configuration Management• VoIP• SIP• Recoverpoint Appliance

• Infrastructure design / management• Virtualization• Storage - NetApp / Clariion / VNX2 /VXRail• Configuration Management• VoIP• SIP• Recoverpoint Appliance

Providence, Ri, Us

• Infrastructure design / management• Virtualization• Storage• Configuration Management• VoIP

Morristown, New Jersey, Us

Systems Administrator / IT Manager for local site that I lead with regional responsibilities, in charge of all aspects of IT, from HW recommendations to Virtualization. Change Manager for HP Service Desk, responsible for R&D modification to CI’s in accordance with Sarbanes-Oxley and our Business Continuity plan. Backup Administrator for multiple sites utilizing Veritas Netbackup. Infoblox DNS Management for 5-U.S. sites. Active Directory DA responsible for multiple OU’s , Server Administrator for Critical R&D Servers onsite and remote site. Senior Desktop Engineer responsible for escalated incident resolutions for Executive Staff as well as R&D Site. Managed all Imaging for site. Incorporated VM’s and retired legacy equipment. Escalation point for lab managers , coordinated resolution of escalations for other site owners Managed site metrics / maintained SLA’s. Priority is consitently a balance of customer satisfaction and cost control.

Morristown, New Jersey, Us

System Administrator /Senior Desktop Engineer. Solutions expert , known for problem solving skills and the ability to learn on the fly. Administered Imaging and Backups for Servers / clients of Windows and Linux RH. DNS Management via QIP. Aided in migration from WinNT 4 to Win2k. Support for 200 – 300 end users onsite. Active Directory Domain Admin. . Coordinated End User efforts, IT and Data Center move when relocating to new facility in Chelmsford,MA. Lead relocation of the Data Center and IT infrastructure to new location in Austin Texas.

Provided superior support to end-users in the capacity of Help Desk and Team Lead. Taught helpdesk personnel problem solving techniques encouraged a TEAM winning effort and environment. Aided in relocation of Helpdesk and IT Data Center to Maynard Facility.

Owner / manager. Support for multiple OS / PC conflicts & troubleshooting. Tutoring clients. System upgrades Home Networking solutions

Responsible for system upgrades, Technical Support, Web Development, Troubleshooting / conflict resolution (PT) Database development with Access, and ACT. Designed, assembled (IDE & SCSI). Multi partitioned hard drives, installed PC's for various clients.PC conflict resolution, troubleshooting and extensive knowledge of computers.

Associates, Business Management / Travel Tourism

Education record