Timmy So Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario, Canada

● First contact of support in greeting customers● Assist librarians in answering general enquiries and to provide guidance on the use of facilities .● Organize, sort library materials as well as to present displays to provide customers with a tidy,comfortable and professional looking environment.● Process returned items and items in a timely manner to ensure availability to customers.● Provide training to new pages on proper operational procedures and to ensure servicestandards.

Richmond Hill, Ontario, Canada

Asia Pacific

- Manager of a regional Client Services Team in support of multinational advertising corporation on SAP ERP systems. Serves agency offices and shared services centers within the Asia Pacific region (Australia, China, Hong Kong, Taiwan, India, Japan, Singapore, Malaysia, Thailand, Indonesia, Philippines, South Africa) with a total user base of ~6000.- Major areas of support in SAP FI/CO, Sales and Distribution (SD), Project System (PS) modules as well as Business Warehouse system implementation of post go-live (PGL) and business as usual (BAU) supporting strategies in collaboration with global teams in North America and Europe under agile model.- Use of Remedy incident ticket system for tracking and escalation.- Assist technical teams and businesses in identifying scenarios leading to issues or defects- Ensure smooth transition of system releases / agile sprints via defining tests and conducting UAT- Promote process automation with SAP GRC Solution. Support utilization of Chatbot for 1st tier user enquiries.- Manage system change control with focus on compliance to Sarbanes-Oxley (SOX) IT auditing policies. Review and governance of system changes of monthly maintenance changes, system upgrades, major improvement releases and Azure Cloud migration.- Manage team to conduct system organization extension including configuration setup, testing , master data conversion and interfaces setup

Asia Pacific

- Established and oversaw APAC regional support team for handling SAP system support.- Manage system change control under Sarbanes-Oxley (SOX) audit policies.- Manage system organization extensions based on business requests- Organized user operation reviews via on-site visits and remote webcasts.

Hong Kong Sar

- Conducted proof of concept, gap analysis, system configuration, data migration and training in successful deployments of ERP system to India and South Africa advertising companies.- Established joint support model with EMEA team for South Africa.- Conducted data conversion (LSMW tool) on AR/AP master records, balances upload.- Designed, implemented and define support checking protocol for system interfaces between SAP and Chase Media System.

Hong Kong Sar

- Transformation of technical team to support multiple advertising companies within IPG under the name of GIS (AP) Ltd.- Conducted proof of concept, gap analysis, system configuration, data migration and training in success deployment of ERP system to an extended list of advertising agencies in Thailand, Japan, Singapore and Australia.- Conducted data conversion (LSMW tool) on AR/AP master records, balances upload.Implemented system interface between SAP and other 3rd party systems such as BCC Media System, bank interfaces.

Hong Kong Sar

- Analyze business requirements, preparation of functional specifications and functional design of solution on SAP ERP system using PM, FI/CO modulesSAP ABAP/4 report, system customization, SAP script output programmingDesign, implement, test and support of system interfaces between SAP and advertising media systems

Hong Kong Sar

- ABAP/4 report, system customization, SAP script output programming for production operation system for advertising company- Conducted unit tests and integration tests for solutions

Hong Kong Sar

- SAP ABAP/4 and SAP script programming for SAP ERP system for local natural gas provider- Conducted unit test and integration test for solutions

Hong Kong Sar

- SAP ABAP/4 and SAP script programming for SAP R/3 system for local importer of Panasonic electrical appliances- Major area of development and support in SAP Material Management (MM) and Warehouse Management (WM) modules- Evaluation of Crystal Report and Business Object reporting tools

Master Of Technology (M.Tech.), Scm And Logistics

- Studies cover Supply-Chain and Logistics management topics. Also included modular courses on Accounting Principles, Marketing.

Bachelor Of Science (B.Sc.), Computer Science Honor

Grade 11 & 12

Studied Advanced Placement of Calculus equivalent to University year one Math.

Form 1 To 5

HKCEE examination with all passes