Passionate about driving innovation and shaping the future of customer engagement solutions. As the Senior Director of Innovation Strategy and Development at Zendesk, I lead a dynamic team in identifying emerging trends and translating them into actionable strategies that propel our company forward.Graduated with an MBA from the Sloan School of Management at MIT in 2012, where I honed my strategic thinking and leadership skills. Throughout my career, I've spearheaded numerous initiatives that have revolutionized the customer experience landscape. From conceptualizing groundbreaking product features to orchestrating successful partnerships, I thrive on pushing the boundaries of what's possible.My track record includes driving double-digit revenue growth through innovative product launches, establishing Zendesk as a thought leader in the industry, and fostering a culture of continuous innovation within the organization. Let's connect to explore how we can collaborate to shape the future of customer engagement together!