Timothy Clark Email and Phone Number

● Supervised all housekeeping and maintenance staff for a 120 unit facility with 50 externalvilla units while managing budgets totaling $140,000 yearly● Completed all scheduled weekly, monthly, and yearly maintenance on all HVAC units,elevators, fire and sprinkler equipment, emergency call systems, water systems, andemergency backup generator● Responded promptly to repair and maintenance requests submitted by residents and staffmanaged through a digital work order system● Expanded my team’s knowledge of onsite equipment to perform in house repairs, savingat least $300 per repair

● Remotely worked with CEO and Operations Manager via phone and email to achieve daily business goals as well as establish and execute long term business goals and redevelopment ● Designed new internal organizational systems including workflow delegation, electronic file storage and accessibility, and digitizing and disposing of old company files● Took over payroll and implemented new digital time card system allowing employees to clock in via phone app

● Spearheaded a plan with guidance from District Manager and company owner to raisebrand awareness, improve sales, and decrease turnover● Created and implemented organizational structures that increased store efficiency whichresulted in 600 additional customers over last year for the month of June● Tripled alcohol sales in 3 months and maintained a 10% year over year sales goal● Collaborated with alcohol reps and upper management to create a new beer and wine listas well as weekly specials that would better fit our customer base

● Organized and communicated with a small team of 14 to create a seamless experience for800 to 1,000 customers a day● Appropriately delegated employees and adjust shift plan to handle unexpected issues suchas late order delivery, inventory discrepancies, and staff shortages● Increased evening sales by adjusting available inventory with Starbucks’ internalinventory management system and end of night UPH, food waste, and popular itemsreports● Managed team of 5 to pass rigorous third party QASA surprise evaluation; scoring a 95.6,the highest in the district

● Consistently exceeded weekly margin percentage and item per order statistics by having agenuine customer interaction and applying sales tactics● Reconciled poor customer experiences via email or phone call by having an open andhonest dialog and promptly solving any order related issues● Regularly communicated with multiple internal departments and stores to request specialorders, aid in customer service issues, and locate rare items for customers

● Promoted from entry level to floor manager within 3 months of start due to initiative andattention to detail● Managed a team of 35 and solely ran the wastewater treatment plant while taking hourlychemical readings and adjusting equipment accordingly● Maintained 24 hour plant operation with an average company revenue of $2,000 an hourby effectively communicating with 7 other floor managers on opposite schedules