Work closely and actively with Sales Managers to achieve results, taking joint responsibility for the success of the customer relationship. Managing the day-to-day operation of accounts, including providing cover for the Sales Managers when required and dealing promptly with customer queries.Taking ownership for customer system set up, updates, renewals and account closures, encompassing all customer related systems, e.g. SAP, My Phillips 66, Salesforce, DTN Tabs, IMS as well as reference to any contractual arrangements in place for individual customers. Prepare ad hoc reports and data in support of the ongoing customer relationship, actively looking for opportunities to improve on efficiency and results. Undertake a range of regular, month-end and ad-hoc administrative tasks, to include monitoring of transactional activities (e.g. pricing and billing) to ensure accuracy of data and reporting and systems testing. Responsible for providing assistance to the Supply schedulers, working in conjunction with the Territory Managers and Terminal Coordinators to provide a seamless service for the customers. Organise and assist with customer hospitality and UKIM events and conferences ensuring events are cost effective and fit for purpose. Generate and propose new ideas for hospitality events. Work closely as part of teams in order to ensure projects are meticulously planned, ensuring that the recommendations are implemented, and that any issues are dealt with in a timely and professional manner.

Responsible for the implementation of the Marketing strategy for all Consumer products.Ensured that the Products were successfully sold at the correct levels of gross profit and that the Market Share for the product groups grew in line with the European Strategy.Set the channel strategy for the product groups within the UK marketplace.Controlled the Advertising and Promotions (A&P) budget.Worked alongside the Consumer Sales & Marketing Director to ensure the salesforce were making the best use of the materials available to them in order to maximise sales.

Managed major customer accounts including the 2 main distributors in the UK.Ensured customers had up-to-date information regarding the corporation and its products.Led review meetings with customers to evaluate the progress of the business, tracking targets, campaigns and stock availability, and discussing solutions to rectify any issues.Presented training seminars to groups ranging from a few people to 200.

Ensured there were correct levels of stock, working closely with the Logistics and Supply Chain Team (LSCM), and ensured that the monthly forecast was as accurate as possible. This forecast was then presented to European HQ, and adjusted following negotiations.Ensured that the Consumer Marketing team had up-to-date and effective Marketing materials on the product ranges. Oversaw and implemented new product launches, together with the Communications Manager.

Developing product strategies and plansPlanning, co-ordinating and follow-up of products from concept to market introductionAssessing and monitoring product life cyclesCollecting and analysing market information and statistics, as well as Competitors’ information and movementsOverseeing project for Monitoring & Assessment of new products in the market

Calculation and preparation of quotes.Liaising with Claims Handlers regarding authorisation of documents.Personnel Representative during the Collective Dismissal proceedings.

Temporary placement as part of University degree. Sales Assistant, and other duties such as stock taking, customer care and translation.Immersed in French language for 9 months