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Proven leadership qualities. Natural coaching abilities to ensure success and productivity in the team. Promotes high morale through positive attitude and constant recognition. Vast knowledge in any IT industry technology. Great experience in Windows, Mac and Linux environments. Also learning AI technologies via ChatGPT and other AI providers.Accredited AWS Technical Professional.Certified AWS Cloud Practitioner.Specialties: Leadership, Recognition, Tech support, Technology retail sales and Management, Windows Desktop/Server, Office, Remedy Action Request, Mac OSX, Linux, Groupwise, Landesk Remote Connection, Avaya CMS Queue Mgmt, SecurID, VPN, DUN, LAN, WLAN, MS SQL, MySQL, Salesforce.com, Asterisk, Quickbooks, AWS, EC2, OpenAI, ChatGPT, Gemini, CoPilot
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GeneoAmerican Fork, Ut, Us
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Help Desk AdministratorGeneo Oct 2024 - PresentNewport Beach, Ca, Us
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Owner/Program Director - America'S Country - Internet RadioAmerica'S Country Jan 2006 - PresentAmerican Fork, Ut, UsGet More Listeners!! Program music rotations and promotions that encourage longer listening, loyal fans and more exposure! Leverage social media to spread America's Country around the globe! -
Technical Account ManagerTruemark Dec 2021 - Feb 2024Salt Lake City, Ut, Us -
Site Reliability EngineerYoung Living Essential Oils Oct 2021 - Nov 2021Lehi, Utah, Us -
Devops EngineerTruemark Nov 2019 - Oct 2021Salt Lake City, Ut, Us
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Jr. DevopsManagerplus Solutions Feb 2019 - Nov 2019
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Tier 2 Tech SupportManagerplus Solutions Sep 2018 - Feb 2019
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Technical SupportManagerplus Solutions Feb 2018 - Sep 2018Technical Support at ManagerPlus Solutions
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Technical Support EngineerExperlogix, Inc. Mar 2017 - Oct 2017South Jordan, Utah, UsProvide world-class support to customers requiring CRM installation, customization, and integration. Microsoft Dynamics 365, AX, NAV, CRM, NetSuite, Salesforce. -
Team LeadVirtustream Feb 2016 - Oct 2016Mclean, Virginia, UsManage a team of crack L1 support ninjas -
It Systems Administrator (Contractor)Applied Signal Technology Jun 2015 - Jan 2016UsConfigure networks, workstations and provide desktop support. -
Technical Support Team LeadDomo, Inc. Apr 2014 - Jun 2015American Fork, Ut, UsProvide training, coaching and constructive feedback to team of 8-10 technical support agents. Design and implement methods and activities to provide world-class customer support. Answer Support cases using Salesforce CRM. Create reports and analytics for agent performance and statistics. Provide active leadership and mentoring of Support agents. Groom agents to prepare them to be promoted to Level 2 specialties. Design team schedules to provide optimal coverage. Perform weekly case analysis and provide real-time feedback and coaching to agents to ensure excellent performance and support. Hold weekly 1-on-1 coaching meetings to train, correct, praise and assess needs with each agent. Report all findings in a weekly 1-on-1 with team manager. -
Lead Support TechnicianTeknon Systems, Llc Nov 2012 - Apr 2014Support users of SoftServe Pro, a suite of software tools for scheduling, logging and logistical planning for business.
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Tier 2 TechnicianNovarad Mar 2008 - Nov 2012American Fork, Ut, UsAssisting Medical Professionals with using our powerful PACS and RIS solutions. Troubleshoot and maintain MS SQL Databases. Configure and install MS Windows Server 2003 / 2008. Ensure 100% Customer satisfaction. -
Team LeadCss Corp Nov 2007 - Feb 2008Plano, Texas, UsHelp desk supervisor. Managing up to 20 direct reports. Ensuring quality training, exceptional service by monitoring calls and having consistent performance management. Develop strong relationships and help mentor agents that wish to progress in their careers. -
Team LeadIntel Corporation Jul 2006 - Jul 2007Santa Clara, California, UsLead a team of 20 support agents to success. Increased our team's stats and performance every month. Provided disciplinary and other counselling. -
Technical Support AnalystIntel Corporation Sep 2003 - Jul 2006Santa Clara, California, UsAssisted Intel Employees with their connectivity, MS Office, SecurID, WLAN, WinXP, and hardware issues
Timothy Marini Skills
Timothy Marini Education Details
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Heald College-Rancho CordovaInformation Technology
Frequently Asked Questions about Timothy Marini
What company does Timothy Marini work for?
Timothy Marini works for Geneo
What is Timothy Marini's role at the current company?
Timothy Marini's current role is IT Professional.
What is Timothy Marini's email address?
Timothy Marini's email address is ti****@****ail.com
What is Timothy Marini's direct phone number?
Timothy Marini's direct phone number is +124025*****
What schools did Timothy Marini attend?
Timothy Marini attended Heald College-Rancho Cordova.
What are some of Timothy Marini's interests?
Timothy Marini has interest in Management, Children, Education, Science And Technology, Broadcasting, Disaster And Humanitarian Relief, Support, Human Rights, Internet Radio.
What skills is Timothy Marini known for?
Timothy Marini has skills like Troubleshooting, Linux, Technical Support, Vpn, Team Leadership, Windows Xp, Management, Windows Server, Microsoft Office, Hardware, Radio Broadcasting, Windows.
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