Timothy Neau Email & Phone Number

Owatonna, Minnesota, United States

Developed and maintained information systems for business partners in a cost-effective manner compliant with service standards.

Owatonna, Minnesota, United States

Developed and maintained information systems for business partners in a cost-effective manner compliant with service standards.

Austin, Mn

Maintained software for internal and external customers by gathering requirements, conducting tests, analyzing errors, refining programs, and provided technical assistance and support for existing software.Resolved problems related to system updates, installations, interfaces, and other issues to appropriate department or company personnel as applicable.Aided Help Desk with escalated cases (tier 2).Provided prompt and courteous service to external and internal customers. Escalated issues to appropriate department or company personnel as applicable.Analyzed, defined and documented requirements for existing database design, workflow, logical processes, hardware and operating systems, and other systems' interfaces.Coded and tested updates to new and existing CRC software.Coded screen layouts, GUIs, printed outputs, and other systems' interfaces.Developed and maintained project plans outlining timelines for development, implementation, and documentation of existing software applications, and met with personnel to discuss specifications.Worked with programming team to design and implement new functions into existing software, including user interface and database design.Tested programming projects and provided feedback.Monitored and documented performance of existing programs after implementation.Updated databases by adding and creating new tables.Utilized SQL database by making reports, running queries, and presenting data to send to Operations.Maintained external and internal CRC websites, including updates, enhancements and designs.Communicated existing software updates with Operations pertaining to flow, usability and readability.Wrote and maintained technical specifications and documentation to describe existing software program processes, changes and issues. Reviews documentation written by other IT personnel.Assisted in planning, communication, testing, and implementation of disaster recovery/business continuation procedures.

Austin, Mn

Maintained software for internal and external customers by gathering requirements, conducting tests, analyzing errors, refining programs, and provided technical assistance and support for existing software.Resolved problems related to system updates, installations, interfaces, and other issues to appropriate department or company personnel as applicable.Aided Help Desk with escalated cases (tier 2).Provided prompt and courteous service to external and internal customers. Escalated issues to appropriate department or company personnel as applicable.Analyzed, defined and documented requirements for existing database design, workflow, logical processes, hardware and operating systems, and other systems' interfaces.Coded and tested updates to new and existing CRC software.Coded screen layouts, GUIs, printed outputs, and other systems' interfaces.Developed and maintained project plans outlining timelines for development, implementation, and documentation of existing software applications, and met with personnel to discuss specifications.Worked with programming team to design and implement new functions into existing software, including user interface and database design.Tested programming projects and provided feedback.Monitored and documented performance of existing programs after implementation.Updated databases by adding and creating new tables.Utilized SQL database by making reports, running queries, and presenting data to send to Operations.Maintained external and internal CRC websites, including updates, enhancements and designs.Communicated existing software updates with Operations pertaining to flow, usability and readability.Wrote and maintained technical specifications and documentation to describe existing software program processes, changes and issues. Reviews documentation written by other IT personnel.Assisted in planning, communication, testing, and implementation of disaster recovery/business continuation procedures.

Rochester, Mn

During my IT Help Desk internship I have assisted in responding to arising issues in the Rochester facility of Benchmark Electronics. Issues include, but are not limited to, PC troubleshooting, network connectivity (wired and wireless), switch installation, operating system recovery and configuration, Cisco VOIP telephony, Windows 7 and XP administration, active directory user maintenance, Dell KACE management, remote terminal server client hardware and software, software installation and troubleshooting, and printer maintenance and management.I have worked collaboratively with corporate and local teams on projects such as the following:Printer Management Clean-upPC Replacement/UpgradeTerminal Server SwitchoverCompany-wide Video Update PushI worked on a small, fast-moving team with limited instruction and oversight. I was trusted to work autonomously and expected to exhaust my own faculties before asking for direction and instruction.

Painting statues and providing customer services (retail) with little or no necessary manager oversight.

Faribault, Mn

Operated and maintained satellite communication equipment, including transmission, reception and data networking.Taught and directed soldiers in the operation and maintenance of said equipment.Managed a squad of four individuals during drill weekends and two-week annual trainings, which included providing purpose, direction, motivation and keeping track of assignments and paperwork.Assisted my chain of command by knowing, understanding and implementing commander's intent and direction.Maintained my arms, my equipment and myself.Maintained the communications system of the Southern theater of Operation Iraqi Freedom '09-'11 while deployed in Kuwait. Assisted in setting up, operating and maintaining a hub work site.Taught classes on soldiering as well as job-specific training.

Onalaska, Wi

Drilled on weekends, annual training for two weeks each year. Learned how to lead and be led in various war- and peace-time situations.Maintained my arms, equipment and myself.Responsible for teaching soldiering skills in order to better learn them.Drove and maintained vehicles in motor pool environments.

Bachelor'S Of Science, Computer Science, A

Activities and Societies: Computer Science Club, Theater ClubLearned fundamentals of computer science such as a principles of programming.

Associate'S Degree, Computer Science, A

Activities and Societies: Navigator's Campus Ministries, Drama ClubLearned fundamentals of programming in Java, rounded my education.

Certificate Training, Fiber Optics; A+ Hardware, Pass; Pass

Activities and Societies: A+ and Fiber Optics Installation/Repair.Two one-week courses during deployment that train for certification. No.

Mos Qualification For 25S, Satellite Communications Operator/Maintainer, Pass

Activities and Societies: Satellite Operator Maintainer, Soldiering.6-week reclassification course for 25S Satellite Communications.

Mos Of 62B And 88M, Construction Equipment Repair And Truck Driver, Pass And Pass

Activities and Societies: Construction Equipment Repair, Truck Driving, Soldiering.9-week Advanced Individual Training (AIT) for 62B.