Leveraging over two decades of IT expertise, I am currently leading the digital transformation at ASAP.com, focusing on modernizing our technology stack, optimizing operational efficiency, and spearheading innovative customer experience initiatives. Key achievements include: • Transforming the Product & Engineering organization into Kanban-based “experience” teams to focus on key audiences & more efficiently meet business demands. • Evaluated existing technology & devised a strategic roadmap to migrate features into a single platform, reducing development time by 57%. • Built a site reliability & performance testing organization, improving system performance & availability to 99.98%, while also reducing production bugs by 63% • Lead the creation of a stadium ordering product, introducing new partnerships & revenue streams resulting in national exposure & additional order volume opening new markets & company growth. • Onboarded a new analytics stack reducing infrastructure costs, data ingestion, model & dashboard development time, and ultimately delivering key performance metrics in real-time vs hours/days. • Assumed Marketing responsibilities & introduced a new local focus strategy for digital advertising & social channels, improving customer acquisition costs, impressions & organic engagement by 300%.

In this hybrid role, I drove significant technology-led transformations across multiple facets of the business, from customer-facing systems to back-end operational platforms. Key achievements included: • Evaluated, selected & implemented a new point-of-sale solution across all 40 corporate locations in the first 120 days, providing complete visibility to key store operational metrics. • Evaluated, selected & implemented a new back-of-house solution for inventory management, sales reporting & operations checklists. • Evaluated, selected & implemented a new financial management platform providing greater efficiency & automation to streamline accounting & period end processes. • Evaluated, selected & implemented a new video surveillance system within our Las Vegas market, reducing theft & increasing product quality utilizing cutting edge AI technology. • Implemented & successfully executed a business continuity plan during Hurricane Ida, relocating & bringing mission critical systems back online within 72 hours. • Migrated all physical technology assets to the cloud in 30 days post Hurricane Ida.

During my tenure, I was instrumental in leading global technology strategy and operations, supporting an expansive network of over 4400 restaurants worldwide. Key achievements included: • Responsible for strategic direction & deployment of mission critical technology infrastructure across all 3200+ domestic & 1200+ international restaurants • Developed strategic plan for minimizing global technology portfolio to only a handful of preferred, strategic partnerships for both point-of-sale & ecommerce platforms. • Developed performance improvement processes & service level metrics for domestic online ordering system to achieve 99.99% uptime in route to 60% of all US sales. • Created an Information Security & Compliance team to strengthen organizational security posture & development of enterprise security program for 100% PCI compliance. • Enhanced performance testing methodology, execution & horizontal scale of online ordering system, increasing capacity by over 150%.

From June 2008 to August 2012, I steered my entrepreneurial spirit into founding eLiveConcepts, a consulting business where leadership, innovation, and technical expertise were at the forefront across diverse roles and industries. Key achievements included: • During my engagement with Ajilon Consulting as an Enterprise Architect & Technical Lead, I played a critical role, developing and implementing strategic web architectures and methodologies for key applications, solidifying my reputation in technology consultancy. • My technical acumen in healthcare IT was prominently displayed at Pomeroy IT Solutions, where I spearheaded the Medicaid EHR Incentive Program for Kentucky, delivering significant advancements in the sector. • At DealerTire, as Lead Architect, I crafted a cutting-edge CRM solution, showcasing my ability to navigate and excel in sophisticated software development projects. • My partnership with TEKsystems as a Senior Solutions Architect further allowed me to lead significant e-commerce and mobile development initiatives, notably revamping Papa John’s online ordering system, thereby redefining industry benchmarks for web and mobile solutions. This era not only underscores my entrepreneurial drive but also my impactful contributions to reshaping the technological landscape through strategic foresight and technical prowess.

While at Norton, I held progressively responsible roles that contributed to my rich understanding and expertise in information technology: Key achievements included:• Responsible for strategic direction of data warehouse, web applications, interfaces & e-learning assets • Assisted in the planning and allocation of $5 million+ Technology Services budget. • Architected Master Data Management & Data Mining strategy for 5 terabyte enterprise data warehouse. • Directed design of Configuration Management Database for business continuity initiatives