Noce Investments is a family office investing in a wide range of technology, real estate, and service holdings.

Fully customized computers, built to your specs. One-on-one expert advice to get exactly what you need for each machine.

- Serve as the strategic interface and primary point of contact between assigned business units and the supply side of IT.- Work with business stakeholders to develop business technology strategy and bear primary responsibility for business analysis, coordination of service delivery, and risk management. - Provide strategic, consulting-level support and guidance during the development and delivery of key initiatives and serve as a trusted advisor to the line of business on all strategic and operational issues.

• Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy• Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements.• Identify the client's sales, marketing and customer service requirements through discovery meetings• Design and lead the system architecture process, in partnership with the Development Team, to create specifications and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services• Create and maintain knowledge transfer documentation• Develop and continue to refine CRM implementation standards and tools• Present tailored demonstrations of the technology solution

- Works with clients to understand their business problems, generate business cases, and assists in setting solution scope- Participates in pre-sales activities- Provides analysis of business and user needs and then translates them into functional requirements- Leads internal and external customers through current state/future state gap analysis and executes directed design workshops to build an agreed upon set of functional requirements- Constructs use/test cases required to facilitate QA activities and to validate the technical solutions built satisfy the clients functional requirements- Assist in post rollout validation activities ensuring the solution is fit for function and operating as expected- Facilitates the operational turnover of solutions from the project team into the customers operational environment or to a Concurrency Managed Service offering- Builds, reviews, and analyzes process flows, use cases, activity diagrams, interface designs etc. as required for the given project- Spearheads organizational change management by facilitating robust user acceptance testing and supporting the Training phase of projects- Builds and manages synergistic relationships with relevant business partners

Assisted with Sales Support: Determine and translate customer needs into an Avanade solution and approachContributed to proposal developmentAssisted with Analysis and Solution Definition:Elicited and documented business requirements within well-defined business processesInterfaced with customers to manage expectations and resolve issuesAnalyzed and documented business requirements to translate into specification and designAssisted in documentation of current and desired business processesExecuted assigned tasks within a structured project environmentSupported and provided input to the technical design of solution componentsAssisted with Project Execution: Developed functional scenario based test scripts; develop test data in support of User Acceptance Testing Participated in knowledge transfer to customer Contributed to the Plan, Analyze, Design, Build, Test and Deploy, and Customer Management focus areas

Drove sales by overseeing the guest service experience and sales floor operations throughout the entire storeProvided teams with orientation and training, counseling and coaching, and on-the-job supportEnsured great service by interacting with guests and team membersStrove to achieve sales goals and maintain budget controlsRecruited, selected, and developed talented team membersActed as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure

Coordinated and led the Intercampus Student Council, comprised of Student Body Presidents and Vice Presidents from all University of Missouri System Campuses.Represented nearly 70,000 studentsWorked with Board of Curators and System Administration on student issues

Developed strategy and implementation for:- Implemented enterprise-scale wireless internet on a campus of more than 40,000 people- Transformation of on-premise Webmail hosting to cloud-based webmail and applications- Led the development of the first University mobile application (iOS, Android, and PalmOS) for a Public campus.

Represented more than 30,000 undergraduate students in the only position elected by entire University of Missouri campusresponsible for ~$1.5 million budget, comprised of student feesworked closely with school board and administration in all student-related decisions

Managed press/public relations, promotions, and electronic correspondenceCreated and led three committees to foster campus activity and communication

Served as one of five voting membersResponsible for nearly $1 million budget and 100 active members

Led 12 members to win state competition and qualify for international competitionPlaced 1st overall in state and 5th overall in nation for business law division & Human Resource ManagementGuided eight students to win at both state and national levels and three to $5,000 prizes

As a Specialist, I was required to be highly skilled at uncovering customers' needs, then needed to follow through with enlightening solutions. I was the first person customers met when they worked with Apple, but I was also the person who guided them — advising, selling, and even setting up their solutions.

Worked closely with stakeholders and customers of various age groups and generationsAided in the development and leasing of Assisted Living, Memory Care, and Independent Living communities.

Generated over $10,000 in direct salesServed on Impact Leadership Team

As the Manager of two Cold Stone Creamery locations in St. Louis, MO, I was passionate about creating memorable experiences for customers through exceptional service and high-quality products. With over four years with the company, I honed my skills in team leadership, operational management, and customer satisfaction.My role involved overseeing daily operations, ensuring compliance with company standards, and driving store performance through effective staff training and development. I take pride in fostering a positive work environment where team members feel valued and motivated to deliver their best.Key Achievements:Improved overall customer satisfaction scores by 20% through implementing targeted training programs and enhancing in-store experiences.Successfully increased sales revenue by 15% year-over-year by introducing local marketing initiatives and community engagement activities.Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.I am committed to continuous improvement and innovation, always seeking new ways to enhance product offerings and service quality. My goal was to ensure every customer leaves our stores with a smile, having enjoyed their Cold Stone Creamery experience.

Part of the opening crew of two stores in the St. Louis area

Basic Automotive maintenance and repairShop upkeepCustomer Service