Tim Northcott Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

- Assigned as the primary Signature Success Engineer resource for largest strategic customers. Established and maintained relationships with key stakeholders, ensuring alignment with customer objectives and technical account plans (major product releases, mission critical outages, system migrations, etc.)- Partnered with Major Account Care, Engineering, and Solutions Consulting teams to drive critical issues to resolution and to advocate for customers, tracking and prioritizing customer feedback, and driving adoption of new features - Acted as the primary communications liaison between internal technical teams and non-technical customer stakeholders, ensuring clear and effective communication throughout major incidents and project lifecycles - Rapidly expanded responsibilities during tenure to include participation in specialized support pilot programs, customer training, engineer mentorship, and strategy planning for major accounts (Apple, Google, Amazon, etc.)- Provided support for a wide range of technical issues such as network connectivity, security, database integrations, cloud migrations, user management, licensing, authentication, API’s, etc.

Seattle, Washington

Seattle, Washington

- Managed entire project lifecycles from conception, requirements definition, development, quality assurance testing, launch, and iteration, with frequent cross functional stakeholder communications and pivots along the way- Partner with all levels of client organizations to advise on technical best practices and to communicate the results of root cause analyses of high priority incidents. Often briefing executive stakeholders on the status of ongoing issues and projects- Advocated for and piloted the internal implementation of Tableau Online and Tableau Desktop as the primary tools of data analysis in replacement of Oracle BI Suite- Consolidated data from variety of sources to provide analysis of technical support processes to identify opportunities for better customer experience

Puyallup

• Developed highly interactive Tableau dashboards to aid in data driven decision making• Aggregated data from a wide variety of sources for analysis• Wrote SQL queries to retrieve relevant data stored in MySQL database• Collaborated across multiple departments to gather reporting requirements • Tracked Key Performance Indicators across multiple areas of the business• Performed Ad Hoc reporting using Tableau and Microsoft Excel