Timo Anjala Email & Phone Number

Helsinki, Fi

Oulu, Fi

I have been responsible for Salesforce implementation and expansion projects, overseeing all post-sales project phases in several different roles (Salesforce consultant/architect/developer, Business Analyst), including tasks like:• Planning project milestones and phases• Gathering customer requirements and translating them into actionable specifications• Implementing, testing, and deploying requirements• Communicating with clients throughout the project• Planning and conducting end-user training sessions• Managing subcontractors• Planning project resourcing• Developing organizational competenciesIn addition to customer projects, I have been responsible for our company’s Salesforce environment, financial planning, website development, competence development, and process development. I have also participated in the company’s marketing activities.

Espoo, Southern Finland, Fi

I'm working as Salesforce.com SME in COO IT organization. Several Salesforce.com lightning projects completed on top of Salesforce.com CRM by using agile methodologies. I have collected new business requirements, prepared related user stories, implemented those, created user manuals and deployed changes to the production. I have also run needed knowledge transfer sessions to key users and support teams.Projects, implemented use-cases and achievements:- Partner Relationship Management, security and data privacy requirements- Executive Review Meetings- Customer Security Requirements- Leading SaFE certification

Espoo, Southern Finland, Fi

Main responsibility is to take care of all activities related to Salesforce.com and Force.com in our organization. I have also helped several other Nokia teams to get their own use cases on top of Salesforce.com platform. I have had roles like a admin user, a project manager, a developer and an trainer. I’m collecting new requirements from our organization, implementing needed new use cases, creating user manuals and deploying changes in our organization. Projects, implemented use-cases and achievements:- Partnering Idea Funnel implementation and deployment- Scouting of external companies- Government Relations related engagements - Business Proposal/Portfolio decision register (as a project team member)- Salesforce.com CRM functionality deployment- Migration of two different Salesforce.com instances- Several proof of concepts e.g. Key Performance Indicator/Scorecard, Global Service portfolio- New templates for Partner selection projects and Strategic partner related business development projects

Espoo, Southern Finland, Fi

I was heading IP Core projects and Lead Customer Support team in Customer support. The team provided Customer Support Manager service for selected Mobile Packet Core key customers globally. Responsibilities included proactive support and communication, handling of customer escalations and customer project management. The team provided project management for customer pilot projects and New Product Introduction- projects. The team has members in Espoo, Athens and Beijing. The size of the team was 5-10 persons.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- I planned and built a new Customer Support Manager function to improve customer satisfaction with an excellent feedback.- Mobile Packet Core 24/7 management rota participation to provide needed support for our engineer rotas in technical support.- Handling of customer escalations- I led activities to develop a new internal “Handling of difficult customer situation”- training for senior employees in our Customer support organization. The course was build together with external consultant.

Espoo, Southern Finland, Fi

I led Operational Support office team in Mobile Packet Core Technical Support organization. The team has a wide area of responsibilities:- We were publishing new SW releases to our customers and also created and reviewed related documentation- We provided needed HW related support including End of Life communication and calculations, HW change notes and retrofits. - Mobile Packet Core laboratory support in Espoo. CAPEX planning and follow-up for MPC laboratories globally.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- CAPEX planning and follow-up- Mobile Packet Core 24/7 management rota particiaption to provide needed support for our engineer rotas in technical support.- Handling of customer escalations

Espoo, Southern Finland, Fi

I was heading the product support team supporting Nokia’s 2G SGSN and 3G SGSN products. The main responsibilities of the team were customer ticket handling, on-site support and customer documentation related tasks.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- Successful responsibility transfer project (negotiation, planning, implementation and follow-up) to the Nokia's partner company

Espoo, Southern Finland, Fi

I was heading 3G SGSN Integration and Verification organization having a full testing responsibility of the 3G SGSN product. The size of the organization was 50-60 employees. Responsibilities of the organization were including:- Functional/Integration testing- Compatibility and Release testing- Performance testing- Project management- Quality and Process managementMy responsibilities and achievements:- Organizational leadership including e.g. resourcing and competence development- Immediate supervisor for team leaders, project managers, a quality manager and a test architect - Cost center responsibility- OPEX planning- Successful ramp-down of the organization after portfolio decision. All employees were re-assigned to other responsibilities inside Nokia.

Espoo, Southern Finland, Fi

I was heading Integration and Verification organization. The size of the organization was 35-60 employees.Responsibilities of the organization were including:- Functional/Integration testing of Nokia MSC application SW (Call Control, Intelligent Network, Circuit Switched Data), 2001- Specification and SW development of Nokia MSC Intelligent Network area, 2001- Functional/Integration testing of Nokia 2G SGSN and Nokia 3G SGSN application SW, 2002-2003 - IPSO platform integration and verification, 2003- Project management- Quality and Process managementMy responsibilities and achievements:- Organizational leadership including e.g. resourcing and competence development- Immediate supervisor for team leaders, project managers, a quality manager and a test architect- Cost center responsibility- OPEX planning- Transfer of MSC testing responsibilities to other Nokia site

Espoo, Southern Finland, Fi

Espoo, Southern Finland, Fi

Espoo, Southern Finland, Fi

Education record

Further Vocational Qualification For Entrepreneurs

Bachelor Of Science, Automation And Control Engineering