Timo Anjala work email
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My Salesforce journey started on 2014 and still continues. I have also over 20 years of working experience in a global telecom business. I'm used to work in changing environment with ability to adapt new responsibilities in short time frame. I’m flexible and I enjoy to be part of the team challenged with different kind of topics. Currently I'm fully focusing in our own business, DigiPartnerIT Oy. Core competencies: Salesforce.com, Force.com, Customer Support, Technical Support, SW development management, Testing management, Project management, People management, Leadership, Organization development, Change managementSummary:- Long experience (since 2014) of Salesforce including several implementation projects as Salesforce partner * 12 Salesforce certifications * Trailhead All Star Ranger- Long (12+ years) experience of SW R&D development- Long (7+ years) experience of technical and customer support- Long (11+ years) experience of team management, different 1st level positions in R&D andtechnical / customer support- Long (6+ years) experience of different 2nd level leadership positions in R&D
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Salesforce DeveloperAlma MediaHelsinki, Fi
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Co-Founder Cto, Chairman Of The BoardDigipartnerit Oy Oct 2018 - PresentOulu, FiI have been responsible for Salesforce implementation and expansion projects, overseeing all post-sales project phases in several different roles (Salesforce consultant/architect/developer, Business Analyst), including tasks like:• Planning project milestones and phases• Gathering customer requirements and translating them into actionable specifications• Implementing, testing, and deploying requirements• Communicating with clients throughout the project• Planning and conducting end-user training sessions• Managing subcontractors• Planning project resourcing• Developing organizational competenciesIn addition to customer projects, I have been responsible for our company’s Salesforce environment, financial planning, website development, competence development, and process development. I have also participated in the company’s marketing activities. -
Studying Entrepreneurship, Developing Own Business Idea And Related CompetenciesStudying And Preparing For The Future Jul 2018 - Sep 2018
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It Solution Specialist, Salesforce ConfigurationNokia Feb 2017 - Jun 2018Espoo, Southern Finland, FiI'm working as Salesforce.com SME in COO IT organization. Several Salesforce.com lightning projects completed on top of Salesforce.com CRM by using agile methodologies. I have collected new business requirements, prepared related user stories, implemented those, created user manuals and deployed changes to the production. I have also run needed knowledge transfer sessions to key users and support teams.Projects, implemented use-cases and achievements:- Partner Relationship Management, security and data privacy requirements- Executive Review Meetings- Customer Security Requirements- Leading SaFE certification -
Partner Business Manager Program OfficeNokia Sep 2014 - Jan 2017Espoo, Southern Finland, FiMain responsibility is to take care of all activities related to Salesforce.com and Force.com in our organization. I have also helped several other Nokia teams to get their own use cases on top of Salesforce.com platform. I have had roles like a admin user, a project manager, a developer and an trainer. I’m collecting new requirements from our organization, implementing needed new use cases, creating user manuals and deploying changes in our organization. Projects, implemented use-cases and achievements:- Partnering Idea Funnel implementation and deployment- Scouting of external companies- Government Relations related engagements - Business Proposal/Portfolio decision register (as a project team member)- Salesforce.com CRM functionality deployment- Migration of two different Salesforce.com instances- Several proof of concepts e.g. Key Performance Indicator/Scorecard, Global Service portfolio- New templates for Partner selection projects and Strategic partner related business development projects
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Manager, Technical SupportNokia Oct 2012 - Aug 2014Espoo, Southern Finland, FiI was heading IP Core projects and Lead Customer Support team in Customer support. The team provided Customer Support Manager service for selected Mobile Packet Core key customers globally. Responsibilities included proactive support and communication, handling of customer escalations and customer project management. The team provided project management for customer pilot projects and New Product Introduction- projects. The team has members in Espoo, Athens and Beijing. The size of the team was 5-10 persons.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- I planned and built a new Customer Support Manager function to improve customer satisfaction with an excellent feedback.- Mobile Packet Core 24/7 management rota participation to provide needed support for our engineer rotas in technical support.- Handling of customer escalations- I led activities to develop a new internal “Handling of difficult customer situation”- training for senior employees in our Customer support organization. The course was build together with external consultant.
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Manager, Technical SupportNokia Sep 2010 - Sep 2012Espoo, Southern Finland, FiI led Operational Support office team in Mobile Packet Core Technical Support organization. The team has a wide area of responsibilities:- We were publishing new SW releases to our customers and also created and reviewed related documentation- We provided needed HW related support including End of Life communication and calculations, HW change notes and retrofits. - Mobile Packet Core laboratory support in Espoo. CAPEX planning and follow-up for MPC laboratories globally.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- CAPEX planning and follow-up- Mobile Packet Core 24/7 management rota particiaption to provide needed support for our engineer rotas in technical support.- Handling of customer escalations
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Manager / Senior Manager, Technical SupportNokia Dec 2006 - Aug 2010Espoo, Southern Finland, FiI was heading the product support team supporting Nokia’s 2G SGSN and 3G SGSN products. The main responsibilities of the team were customer ticket handling, on-site support and customer documentation related tasks.My responsibilities and achievements:- Team management including e.g. resourcing and competence development- Successful responsibility transfer project (negotiation, planning, implementation and follow-up) to the Nokia's partner company
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Senior R&D ManagerNokia May 2005 - Nov 2006Espoo, Southern Finland, FiI was heading 3G SGSN Integration and Verification organization having a full testing responsibility of the 3G SGSN product. The size of the organization was 50-60 employees. Responsibilities of the organization were including:- Functional/Integration testing- Compatibility and Release testing- Performance testing- Project management- Quality and Process managementMy responsibilities and achievements:- Organizational leadership including e.g. resourcing and competence development- Immediate supervisor for team leaders, project managers, a quality manager and a test architect - Cost center responsibility- OPEX planning- Successful ramp-down of the organization after portfolio decision. All employees were re-assigned to other responsibilities inside Nokia.
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Competence Area ManagerNokia Mar 2001 - Apr 2005Espoo, Southern Finland, FiI was heading Integration and Verification organization. The size of the organization was 35-60 employees.Responsibilities of the organization were including:- Functional/Integration testing of Nokia MSC application SW (Call Control, Intelligent Network, Circuit Switched Data), 2001- Specification and SW development of Nokia MSC Intelligent Network area, 2001- Functional/Integration testing of Nokia 2G SGSN and Nokia 3G SGSN application SW, 2002-2003 - IPSO platform integration and verification, 2003- Project management- Quality and Process managementMy responsibilities and achievements:- Organizational leadership including e.g. resourcing and competence development- Immediate supervisor for team leaders, project managers, a quality manager and a test architect- Cost center responsibility- OPEX planning- Transfer of MSC testing responsibilities to other Nokia site
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ManagerNokia Feb 2000 - Feb 2001Espoo, Southern Finland, Fi
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Group ManagerNokia Apr 1996 - Jan 2000Espoo, Southern Finland, Fi
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Sw EngineerNokia Aug 1994 - Mar 1996Espoo, Southern Finland, Fi
Timo Anjala Skills
Timo Anjala Education Details
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Aalto University -
Forssa Vocational InstituteFurther Vocational Qualification For Entrepreneurs
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Vaasa Institute Of TechnologyAutomation And Control Engineering
Frequently Asked Questions about Timo Anjala
What company does Timo Anjala work for?
Timo Anjala works for Alma Media
What is Timo Anjala's role at the current company?
Timo Anjala's current role is Salesforce Developer.
What is Timo Anjala's email address?
Timo Anjala's email address is ti****@****kia.com
What is Timo Anjala's direct phone number?
Timo Anjala's direct phone number is +3581044*****
What schools did Timo Anjala attend?
Timo Anjala attended Aalto University, Forssa Vocational Institute, Vaasa Institute Of Technology.
What skills is Timo Anjala known for?
Timo Anjala has skills like Nsn, Telecommunications, Gsm, Core Network, Lte, 3g, Gprs, Ip, Mobile Communications, Testing, 2g, Team Leadership.
Who are Timo Anjala's colleagues?
Timo Anjala's colleagues are Piitu Mäkikomsi, Reetta Virtanen, Niki Lahtinen, Vaskelainen Tarja, Niina Ahtee, Niko Ruotanen, Eija Pöysä.
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