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Timo Pernu is listed as Senior Director of Customer Support EMEA at M-Files Corporation at M-Files, a company with 458 employees, based in Tampere, Pirkanmaa, Finland. AeroLeads shows a work email signal at m-files.com and a matched LinkedIn profile for Timo Pernu.
Timo Pernu previously worked as Senior Director of Customer Support, EMEA at M-Files and Director of Customer Support EMEA at M-Files Corporation. Timo Pernu holds Msc, Industrial Engineering, Biomedical Engineering, Electronics, With Distinction from Tampere University Of Technology 1965-2018.
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Skilled in creating, developing and leading global IT services to align with company goals:- Extensive track record crafting and overseeing both internal and external IT services within esteemed multinational enterprises. - Demonstrated success in spearheading B2B services, driving exceptional customer satisfaction.- Strong theoretical and hands-on know-how on defining IT Service Management processes and tools and operating them in efficient and customer friendly manner.- Accomplished in leadership roles, adept at nurturing and guiding teams.- Seasoned in recruiting and sourcing skillful IT professionals- Customer-centric approach, deeply aware of the pivotal role of superior customer service in international business landscapes.
Listed skills include It Strategy, Customer Experience, International Business, Consulting, and 46 others.
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Tampere, Pirkanmaa, Finland
Fostering world class customer support in a world class company. My responsibilities include Customer Support in EMEA and Asia, escalation layers globally as well as processes. Crafting the future of Customer Support together with the incredible team, in line with the corporate strategy.Gartner Peer Insights™ 'Voice of the Customer': Content Services.
Helping M-Files customers flourish and benefit of their investment by providing high quality M-Files product support services at EMEA and APAC time-zones. Global process owner. Fostering proactive support work to enhance self help possibilities for the customers and partners.
Tampere
Responsible for strategically valuable M-Files customer support, including M-Files cloud service infrastructure maintenance (globally 2011-2014 and EMEA 2014 onwards).Establishing long term support strategies and capabilities:- Planned and implemented 24/7 customer service capability- Scaled up the support team from very small to highly proficient global.
Tampere Metropolitan Area
IT Service Manager (6 years): - IT Service Operations Manager at Nokia: Planned and managed a project to ramp-up tier 3 level 24/7 support for selected Nokia Ovi services in just half a year. Established operating processes and continued as Service Operations Manager. Successful implementation in a highly demanding environment and schedule. (1 year)- IT.
Product Data Management system specification work in many Nokia projects.Manager of Tampere PDM consultant team.
Other employees you can reach at m-files.com. View company contacts for 458 employees →
Ella Salenius
Colleague at M-Files
Finland, Finland
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FC
Fahim Chowdhury
Colleague at M-Files
Chattogram, Bangladesh, Bangladesh
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MP
Maria Pekkarinen
Colleague at M-Files
Helsinki, Uusimaa, Finland, Finland
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SL
Sami Lylyoja
Colleague at M-Files
Tampere, Pirkanmaa, Finland, Finland
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AT
Alexandra Trifan
Colleague at M-Files
Pori, Satakunta, Finland, Finland
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LT
Lotta Tuominen
Colleague at M-Files
Finland, Finland
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SN
Sinclair Ngankeng
Colleague at M-Files
Fort Worth, Texas, United States, United States
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OH
Otto Hyyrynen
Colleague at M-Files
Tampere, Pirkanmaa, Finland, Finland
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PA
Paul Adamson
Colleague at M-Files
Kingston Upon Hull, England Metropolitan Area, United Kingdom
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MC
Mark Campbell
Colleague at M-Files
Greater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Timo Pernu works for M-Files.
Timo Pernu is listed as Senior Director of Customer Support EMEA at M-Files Corporation at M-Files.
AeroLeads has found 1 work email signal at @m-files.com for Timo Pernu at M-Files.
Timo Pernu is based in Tampere, Pirkanmaa, Finland while working with M-Files.
Timo Pernu has worked for M-Files, M-Files Corporation, Nice-Business Solutions Oy, and Kthk Consulting Oy.
Timo Pernu's colleagues at M-Files include Ella Salenius, Fahim Chowdhury, Maria Pekkarinen, Sami Lylyoja, and Alexandra Trifan.
You can use AeroLeads to view verified contact signals for Timo Pernu at M-Files, including work email, phone, and LinkedIn data when available.
Timo Pernu holds Msc, Industrial Engineering, Biomedical Engineering, Electronics, With Distinction from Tampere University Of Technology 1965-2018.
Timo Pernu is listed with skills including It Strategy, Customer Experience, International Business, Consulting, Itil Certified, Business Process Design, It Outsourcing, and Content Management.
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