Tim O'Bryan Email & Phone Number

Chicago, Il

Responsible for launching the Rigfish platform for music enthusiasts to catalog their gear and capture all the different ways they use this gear in a social platform to learn and leverage each other's expertise to make better, smarter decisions about what gear to use and how to use it. This position is responsible for managing all aspects of the business including design, development, marketing, and strategy.

Chicago, Il

Managed the online try-and-buy marketplace for IBM Analytics's SaaS solutions. Responsibilities include all facets of the customer journey from discover and learn, try and buy, to adopt and advocate. Collaborated with cross-functional teams in products, development, customer relations, and marketing. Key metrics for success included a focus on growing the community of users, converting them into paying customers, and expanding the marketplace's ecosystem of partners, resellers, existing customers, and prospects.Key accomplishments include: • Implemented new community-based engagement platform, integrating content and collaboration with trials and product extensions and applications.• Developed catalog of trials and product add-ons, centralizing and showcasing all solutions assets.• Leveraged IBM business partner, sales and marketing networks, growing community participation from 0 members to over 85K members.• Published relevant and compelling content, producing unique visitor traffic of over 1.5M users with repeat visitors over 850K.• Achieved first IBM web presence, enabling users to try and buy IBM SaaS solutions.• Created burgeoning ecosystem, allowing partners and customers to publish applications and product extensions to the site for community to access and leverage.• Designed and implemented ongoing enhancements to user experience with assistance from dedicated development team, optimizing the user experience

Chicago, Il

Managed a global customer advocacy program for premier customers for IBM Analytics. Empowered existing clients with process and technology best practices through in person events, connecting clients with similar interests, and owned and managed an online community of IBM Analytics accounts to share product updates, best practices, and client success stories to help clients get the most out of their IBM solutions.- Managed IBM Analytics' customer advisory board to deliver a continuous feedback loop to product development;- Supported IBM Cognos's sales organization by delivering live, in person and virtual events to convert prospects into paying customers;

Chicago, Il

- Managed premier customer accounts to grow sales and convert prospects into paying customers;- Led detailed scoping sessions to produce a services estimate including the software implementation’s approach, deliverables, time frame to complete, and cost as well as the inherent training requirements necessary for successful customer adoption;- Designed and deployed flexible, manageable and fully-integrated software solutions as a consolidations and enterprise planning product consultant.- Managed all IBM Cognos consultants across the Midwest region of the USA.

San Francisco, Ca

- Led implementations of Cognos' enterprise planning and financial consolidation solutions providing best practice process and model development guidance;- Supervised implementation teams including business and technical analysts;- Supported the sales teams by leading detailed scoping sessions to provide prospects or customers with detailed implementation estimates.