Tim Oddo Email & Phone Number

Menlo Park, California

Identify, research, and drive trending or recurring problems facing the Enterprise Operations organization including technical problems in client systems, infrastructure, and support processes.Collaborate with and facilitate communication between user-facing support teams globally and the rest of the Enterprise Engineering organization.Work with project managers to ensure rollouts of new services or changes to existing services are performed with the experience of the end user in mind, and that the user-facing support teams are prepared to support the changes.

Menlo Park, California

Provide high impact user facing technical support on all aspects of the technology employees use every day by combining a deep understanding of computers, smartphones, email, and client-side networking with excellent customer service and communication skills.Assist users with a wide variety of hardware and software, including Macs, PCs, various hardware accessories, Microsoft Office and Exchange, Active Directory, iPhones, Androids, web based tools, and anything else they need help with.

Set up and maintain Apple retail store visuals on a day-to-day basis including imaging demo systems and mobile devices, implementing planograms, setting window displays, and leading teams of employees in performing visual tasks.Work as part of a team to showcase Apple’s products, find a complete solution for customers, and provide an exceptional experience while exceeding company metric goals.Troubleshoot customer’s issues with computers and mobile devices and solve their problems by repairing software and hardware, answering questions about their devices, and ensuring that they are comfortable with the solution provided.

Ba, Communications

Education record

Activities and Societies: Marching Band, Symphony Orchestra, Indoor and Outdoor Track