– Managed Microsoft Azure cloud environment– Managed Infrastructure, including onsite PCs, network, servers, call center hardware and software– Managed Quality Assurance team– Managed Customer Support

– Consulted with state agencies to review needs, quote and on-board using OIT services– Developed and co-implemented plan for cleaning and restructuring OIT Azure cloud tenant– Participated in data center server and storage hardware refresh recommendation, including developing analysis framework for “apples-to-apples” comparison for disparate solutions– Reviewed and provided recommendations to OIT leadership regarding $2.3M in agency technology-related purchase requests– Drafted and submitted to OIT leadership: Service Level Objective (SLO) agreements for 14 Infrastructure services; charters for an Architecture Review Board (ARB) and Services Committee; and an Architecture Principles document for improving OIT governance– Led Remote Monitoring & Management (RMM) solution vendor research– Assisted in disaster recovery planning efforts

– Installed & managed mainframe replacement servers in worldwide private cloud data centers– Deployed Windows Server 2012, 2016 and CentOS 6 and 7 Linux servers using Hyper-V– Managed Windows domain infrastructure including DNS, Group Policy & Active Directory– Monitored servers via Microsoft Systems Center suite & DataDog– Automated data collection & processes using tools like PowerShell & Ansible– Facilitated DevOps culture development with dev, engineering and product teams– Matured team operations and processes– Mentored young employees through Equifax's partnership with Auburn University– Managed Change Requests, Incidents & Service Requests using ServiceNow– Led efforts to organize & standardize documentation methodology

– Created & led execution of Product division strategy– Hired Director of Engineering & in-sourced software development– Implemented multiple customer-facing software products using agile and Kanban approach– Managed Product team, developing new roles, hiring and mentoring staff– Led software app product design including wireframing– Managed email list-building high-ticket coaching program for clients– Led customer support efforts for company products– Documented & improved business processes

– Administered corporate FootPrints ticket management server– Administered LANDesk PC Lifecycle Management system– Provided level 3 support for 2,500+ computers across 11 states– Built, deployed and remotely installed software packages and Windows 7/10 client images

– Key role in starting Alfa Enterprise Architecture (EA) function & team– Tailored The Open Group Architecture Framework (TOGAF) to Alfa’s needs and culture– Established Application Portfolio Management for software, technology and cloud services– Matured architecture governance, co-chairing the Architecture Review Board (ARB)– Developed project architectures & helped govern $150-million transformation program– Managed architecture repository via SharePoint– Partnered with stakeholders, such as PMO, to deepen EA integration within existing processes– Served as a strategic adviser to the CIO

– Support $150-million enterprise transformation program– Strategic consultant to multiple program work streams, such as Portal & E-Signature– Advised program leadership (only non-VP level participant in steering committee)– Researched products and recommended a build-vs-buy strategy for Portal product– Partnered with business areas to define requirements for Portal– Facilitated third-party contract negotiations

– Researched new & emerging technologies– Partnered with stakeholders to study & document processes & elicit pain points– Identified opportunities to apply technology to improve business processes– Presented recommendations & obtained buy-in from all levels of IT & business stakeholders– Built healthy partnership pipelines with 3rd party vendors for testing their new products– Pilot tested technology & conducted proof-of-concept demonstrations– Independent adviser to CIO regarding tech & industry trends, risks & departmental concerns– Coded & executed annual IT satisfaction survey– Supervised team between 2005-2013– Managed departmental budget

– Provided telephone & in-person technical support for approximately 2,500 users– Led implementation of PC disk cloning using Symantec Ghost, maintaining image files for 15 frequently-updated field computer configurations– Served as team lead for major technology projects, including Wide Area Network implementation and OS migration from IBM OS/2 to Win NT 4.0 (including Ethernet and TCP/IP adoption)

Responsible for filling supply orders for field offices and preparing supply order packages for shipping.– Assembled field instruction manuals– Delivered supplies to Home Office personnel– Assisted in moving furnitures– Ran errands including post office mail pickup/delivery and bank deposits and pickups